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CylanceOPTICS vs Kaspersky Next EDR Foundations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.8
Cortex XDR reduces costs, minimizes incidents, improves ROI, and enhances efficiency with automation and seamless system integration.
Sentiment score
3.2
Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.
Sentiment score
5.8
Kaspersky Next EDR Foundations offers cost-effective security, providing $1000-$1500 annual savings with a 30% ROI over time.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cyber Security Manager at Welab bank
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
Detection and Response Consultant at Inovasys
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Network Security Engineer at Cyberwell Solution
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
Account Manager at Teksalah
 

Customer Service

Sentiment score
7.0
Cortex XDR's adaptable customer service excels in problem-solving, fast response, and professionalism, despite varying quality and log analysis suggestions.
Sentiment score
5.2
CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.
Sentiment score
5.8
Kaspersky Next EDR provides professional service, but users experience slow response times and rely heavily on self-help resources.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
Head of data centers at a non-profit with 10,001+ employees
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
Senior Process Expert at A.P. Moller - Maersk
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
Chief of IT Architecture at a financial services firm with 10,001+ employees
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
Account Manager at Teksalah
They should start offering sessions if there's some critical error occurring, even if someone has to pay for the support.
Supports Engineer at Rawad IT Solutions
We contacted support, and they answered all questions.
Security Specialist at Carina
The technical support is nice and professional.
Cyber Security Manager at Greater Cairo Water Company (GCWC)
 

Scalability Issues

Sentiment score
7.6
Cortex XDR offers scalable management and deployment capabilities for organizations, though affordability for smaller enterprises may be challenging.
Sentiment score
4.5
CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.
Sentiment score
6.7
Kaspersky Next EDR Foundations is highly scalable, effectively supporting large user bases, but device reassignment needs improvement.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Assistant Security Architect at Cloudnomics
Activating the newly purchased licenses is instantaneous, allowing installations without adjustments since it's cloud-based.
Junior Security Analyst at ITSEC Asia
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Head of data centers at a non-profit with 10,001+ employees
If you assign a device to a user in Kaspersky Endpoint Security Cloud, you cannot reassign it to another user.
Supports Engineer at Rawad IT Solutions
 

Stability Issues

Sentiment score
8.0
Cortex XDR is reliable and stable, with minor issues outweighed by consistent performance and highly rated dependability.
Sentiment score
9.2
CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.
Sentiment score
7.8
Kaspersky Next EDR is rated highly for stability and security, despite minor database update issues and occasional support delays.
Cortex remains fast and responsive, even with increasing data and alerts.
Final Year Student at Gitam University
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR by Palo Alto Networks can be trusted completely.
Soc Analyst at Softcell Technologies Limited
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
Account Manager at Teksalah
 

Room For Improvement

Cortex XDR needs improved UI, integration, affordability, monitoring, false positive handling, Mac OS support, and better AI features.
CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.
Kaspersky EDR needs expertise for deployment and improvements in update management, resource use, and feature enhancements for effective integration.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
Final Year Student at Gitam University
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Pre Sales Architect at network techlab
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Cyber Security Information Security Specialist at MHM Holding GmbH
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
Account Manager at Teksalah
Recently, there was a company which was attacked by phishing emails, and out of 10, it was only blocking three emails.
Supports Engineer at Rawad IT Solutions
Changes occur without notification or updates from the Kaspersky team, making it difficult to prepare for modifications.
Technical Support Engineer at 64 Network Security Pvt Ltd
Kaspersky Next EDR Foundations could be improved if it depended more on artificial intelligence.
Cyber Security Manager at Greater Cairo Water Company (GCWC)
 

Setup Cost

Cortex XDR is pricier than some rivals but offers flexible pricing and robust features, costing $55-$90 per endpoint monthly.
CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.
Kaspersky Next EDR Foundations offers flexible, negotiable pricing with annual fees, viewed as moderately priced but potentially expensive.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
Consultant at a tech services company with 1,001-5,000 employees
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Senior Process Expert at A.P. Moller - Maersk
Compared to CrowdStrike, which is very costly, and SentinelOne, which is also very costly, Cortex XDR by Palo Alto Networks is a medium cost-efficient solution.
Soc Analyst at Softcell Technologies Limited
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
Account Manager at Teksalah
 

Valuable Features

Cortex XDR by Palo Alto Networks provides AI-driven threat detection, automation, and seamless integration, simplifying security for analysts.
CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.
Kaspersky Next EDR Foundations provides centralized management, robust self-protection, malware detection, and seamless integration, ideal for large enterprises.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
Cyber Security Manager at Welab bank
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Pre Sales Architect at network techlab
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Final Year Student at Gitam University
Endpoint Detection and Response functionality includes root cause analysis and device isolation.
Technical Support Engineer at 64 Network Security Pvt Ltd
Kaspersky Endpoint Security Cloud is one of the best, very effective software because of its vulnerability assessment and threat assessments.
Supports Engineer at Rawad IT Solutions
We contacted support, and they answered all questions.
Security Specialist at Carina
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
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Ranking in Endpoint Detection and Response (EDR)
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
114
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
54th
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Kaspersky Next EDR Foundations
Ranking in Endpoint Detection and Response (EDR)
27th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
15
Ranking in other categories
Ransomware Protection (9th)
 

Mindshare comparison

As of July 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.6%, down from 3.9% compared to the previous year. The mindshare of CylanceOPTICS is 0.6%, up from 0.2% compared to the previous year. The mindshare of Kaspersky Next EDR Foundations is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.6%
Kaspersky Next EDR Foundations0.9%
CylanceOPTICS0.6%
Other94.9%
Endpoint Detection and Response (EDR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
GauthamVakapalli - PeerSpot reviewer
Account Manager at Teksalah
Provides reliable threat detection and response but requires better regional support
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.
HM
Cyber Security Manager at Greater Cairo Water Company (GCWC)
Centralized endpoint control has strengthened defense in depth across our distributed branches
When considering features or capabilities of Kaspersky Next EDR Foundations that I have found most valuable, it appears similar to other vendors, and I don't find a unique feature in it as it looks comparable to any other EDR solution. However, we purchased it because we have had Kaspersky Endpoint for 10 years, so it has fantastic integration between EDR and the endpoint. Additionally, Kaspersky is one of the famous leaders in endpoint protection in the world. The centralized management console of Kaspersky Next EDR Foundations has helped me streamline my security protocols significantly. This helps me a great deal because we are a large enterprise and we need centralization. It simplifies operations for us. We have many branches around Cairo, which is the capital of Egypt, and because we need centralization, we cannot perform our tasks without it.
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
9%
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
11%
Healthcare Company
8%
Comms Service Provider
15%
Construction Company
10%
Financial Services Firm
10%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise53
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Optics?
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the...
What needs improvement with Blackberry Optics?
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitat...
What is your primary use case for Blackberry Optics?
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, un...
What needs improvement with KasperskyEndpoint Security Cloud?
Kaspersky Next EDR Foundations could be improved if it depended more on artificial intelligence, as other vendors suc...
What is your primary use case for KasperskyEndpoint Security Cloud?
I use Kaspersky Next EDR Foundations for endpoint detection and response.
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
No data available
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Cerdant, Washoe County School District
Information Not Available
Find out what your peers are saying about CylanceOPTICS vs. Kaspersky Next EDR Foundations and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.