We performed a comparison between CyberArk Privileged Access Manager and Keeper based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, BeyondTrust, Delinea and others in Privileged Access Management (PAM)."The automatic password management is the most important feature. The second most important feature is the ability to enforce dual control on the release of those passwords. The combination of these two features is the most important thing for us because we can show that we're in control of who uses any non-personal account, and when they do so."
"Creating policies and the password rotation feature have been valuable. We don't have to memorize our password for the ADM account."
"It's secure and reliable. I especially appreciate that it's locked down and only allows access to authorized components."
"We found the initial setup to be easy."
"Performance-wise, it is excellent."
"We've written over a hundred custom connectors ourselves that allow us to do all types of privileged session management for various applications. On top of that, the rest of the API-based central credential providers allow us to get away from credentials that may be hard-coded in the script or some application."
"The solution is stable."
"It is a scalable product."
"The possibility of assigning information to different groups and individuals has been the most valuable."
"A useful solution for storing encryption keys, programming and developing a SaaS platform."
"Keeper has strong security features."
"Many of the infrastructure folks who use the product dislike it because it complicates their workflow. They get a little less control, and they have to go through a specific solution. It proactively logs in for them, which obfuscates some of the issues that they may be troubleshooting."
"What could be improved in CyberArk Privileged Access Manager is the licensing model. It should be more flexible in terms of the users. Currently, it's based on the number of users, but many users only log in once in four months or once in five months. It would be great if the licensing model could be modified based on user needs. We even have users who have not logged in even once."
"If there is an area that has room for improvement, it's probably working with their support and getting people on the phone. That is hard to do with most products in general, but that seems to be the difficult area. The product is fantastic, but sometimes we want somebody on the phone."
"It should be easy to use for non-technical people. Its interface can be a bit difficult. Some parts of its interface are not very intuitive. Some of the controls are hidden, and instead of having a screen with all the controls for that account on it, you have to use menus and other similar things."
"PAM could be more user-friendly and CyberArk could update the documentation to include more real-world examples. You have to learn it yourself through trial and error. In particular, the online documentation should have more information about troubleshooting."
"If you are an administrator or architect, then the solution is kind of complicated, as it is mostly focused on the end user. So, they need to also focus on the people who are implementing it."
"It can be made user-friendly, in the sense of the console is pretty outdated."
"More than the product itself, there is room for improvement in the documentation. The documentation should be very detailed and very structured. It has a lot of good information, on one level, but I feel that it could be more elaborate and more structured."
"The technical support for this solution could be faster support and improved if they had a better understanding of my questions."
"The stability of the solution can be improved."
"The password rotation feature could be improved."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 37 reviews while Keeper is ranked 11th in Enterprise Password Managers with 3 reviews. CyberArk Privileged Access Manager is rated 8.4, while Keeper is rated 7.4. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of Keeper writes "Information management solution that offers the capability to assign different information to different groups or individuals". CyberArk Privileged Access Manager is most compared with Azure Active Directory (Azure AD), Cisco ISE (Identity Services Engine), Delinea Secret Server, WALLIX Bastion and Okta Workforce Identity, whereas Keeper is most compared with HashiCorp Vault, Azure Key Vault, LastPass, Delinea Secret Server and Dashlane.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
