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CyberArk IGA Powered by Zilla vs IBM Cloud Identity Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 5, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk IGA Powered by Zilla
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
Identity Management (IM) (11th), Identity Governance Administration (IGA) (5th)
IBM Cloud Identity Service
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
28th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of CyberArk IGA Powered by Zilla is 1.5%, up from 1.3% compared to the previous year. The mindshare of IBM Cloud Identity Service is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
CyberArk IGA Powered by Zilla1.5%
IBM Cloud Identity Service1.0%
Other97.5%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

Sasikiran Sakalabattina - PeerSpot reviewer
Associate Team Lead at Tech Mahindra Limited
Automated lifecycle governance has reduced manual access work and strengthens audit readiness
CyberArk IGA Powered by Zilla significantly reduces manual access management efforts due to day-to-day activities. RBAC and role mining actually reduce manual access management efforts significantly. RBAC is the best feature, and it provides AI capabilities. The second feature I value most is identifying lifecycle management for joiner, mover, and leaver scenarios. CyberArk IGA Powered by Zilla has one feature that provides strong access reviews, compliance reports, automation, and audit readiness with centralized governance. Centralized governance means we can handle everything at one point, making it a very strong feature. This is integrated with another feature such as SaaS integrations for strong security posture and faster provisioning with reduced operational overhead. These are the four features I value most, and with all my three years of experience, I use and appreciate these four features most. The impact of automation on my access reviews is that it automates the provisioning and de-provisioning. If I were to perform manual tasks such as provisioning and de-provisioning without automation, it would require a lot of time to handle. With this automation, we easily accomplish provisioning or de-provisioning. We simply get the Active Directory users and create the VPNs, cloud, and enterprise applications without any manual intervention. AI-driven role management and RBAC automation significantly reduce service tickets. Without automation, I would need to handle tickets, which involve a lot of manual work and requires additional manual employees. Without automation, this leads to approval delays and manual access assignment efforts. Automated access reviews provide simple audit reports, and by complying with the report, it improves audit readiness while reducing operational workload for IT and security teams.
reviewer1054431 - PeerSpot reviewer
Chief Technology Officer at a computer software company with 51-200 employees
Excellent support, beneficial integration, and low maintenance
I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users. IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CyberArk IGA Powered by Zilla's access reviews, audit report generation, and compliance features are excellent."
"CyberArk IGA Powered by Zilla is a very stable product, and I do not see a lot of issues with it most of the time."
"CyberArk IGA Powered by Zilla has positively impacted my organization through the collection of audit evidence, the compliance workflow, and user access reviews, which helps me significantly."
"It helps users work from anywhere, regardless of their location or country. Users do not need to be in their office geo-location to access applications or resources, which provides flexibility for accessing applications wherever they are."
"The features of CyberArk IGA Powered by Zilla that I have found the most valuable include credential masking, time-bound access, and using it for the approval of workflows and audit trails for compliance-related tasks."
"Overall, CyberArk IGA Powered by Zilla helps us automate user access reviews, provisioning, and de-provisioning for both human and machine identities across hybrid and multi-cloud environments."
"I enjoy the ease of setup and creation of a review. Being a user of the tool or kind of an admin of the tool, the ease of setup of an access review is valuable."
"After implementing CyberArk IGA Powered by Zilla, it puts the organization at a very high security level by reducing risk and threats to platforms."
"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."
"We can automate many of our daily operations with it, and we don't have to manage many things manually."
"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."
"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."
"IBM Cloud Identity Service is highly stable."
"It is multiple identity and access management, so all of the applications are valuable."
 

Cons

"The first thing that can be improved is the central admin console."
"Maybe this is coming with their AI module, but I would like to see a feature that performs baseline analysis of permissions that may not fit into a role, and it attempts to group them into a role. We've run into problems with applications where someone has not created a role but assigned ad hoc permissions to a user. We still need to do some manual work to identify the group that the user belongs to. It would be amazing to have Zilla streamline that."
"CyberArk IGA Powered by Zilla is lacking in the governance side of identities compared to competitors."
"I believe CyberArk IGA Powered by Zilla can be improved by simplifying the workflow and the UI for managing access requests and approvals."
"Improvement suggestions for CyberArk include addressing the on-premises deployment processes, which require a very skilled engineer to handle because of the complexity of the environments involved."
"Organizations with highly customized, long-standing legacy IGA tools may face a steep learning curve and complex data migration when moving to this modern AI-driven or cloud-native solution."
"There is still no automated way to de-provision access as a result of a review, but they are getting there in terms of making it unified. They are getting closer to that."
"The primary issue I have experienced with CyberArk IGA Powered by Zilla is related to support."
"You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses."
"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."
"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."
"Everything can be more stable and secure. There could also be more account features."
"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."
"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."
 

Pricing and Cost Advice

"It has been fair because we have been in from the beginning or close to the beginning. I know it is not truly an identity access management system yet, but its price was one of the appealing factors for us to purchase it at the time. It was reasonably priced."
"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."
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Top Industries

By visitors reading reviews
Security Firm
17%
Financial Services Firm
13%
Computer Software Company
6%
Retailer
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise7
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zilla Security?
I am not familiar with the pricing and licensing costs, but the setup of CyberArk IGA Powered by Zilla was straightforward since it was cloud-based compared to the previous on-premises tool, SailPo...
What needs improvement with Zilla Security?
For improvement, I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes. I h...
What is your primary use case for Zilla Security?
CyberArk IGA Powered by Zilla serves as our main tool for access review, certification, and governance of non-human accounts. We handle non-human accounts, which refers to all the RPA bots that use...
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Also Known As

Zilla Security
No data available
 

Overview

 

Sample Customers

Information Not Available
Baxter Healthcare, 
Find out what your peers are saying about CyberArk IGA Powered by Zilla vs. IBM Cloud Identity Service and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.