

Creatio Sales and Oracle CX Sales compete in the CRM category, catering to businesses seeking comprehensive sales and marketing solutions. Creatio stands out for its affordability and rapid implementation, while Oracle excels in offering comprehensive functionalities across the customer journey.
Features: Creatio Sales is known for its affordability, end-user simplicity, and quick data entry capabilities. It features a low-code/no-code platform allowing non-developers to create customized workflows and marketing processes. It also offers excellent integration options and rapid implementation. Oracle CX Sales provides a comprehensive journey from marketing to post-sales with industry-specific products and mobile-enabled functionalities. Its strong points include analytics, opportunity management, and efficient data flow.
Room for Improvement: Creatio Sales could benefit from enhanced email integration with Outlook, improved documentation, and a more user-friendly mobile app. The marketing module requires easier configuration and additional API capabilities. Pricing for smaller businesses needs attention. Oracle CX Sales requires improvements in the UI for modern standards, integrated AI features, and real-time data capabilities. Issues with data redundancy and integration complexity need addressing.
Ease of Deployment and Customer Service: Both Creatio Sales and Oracle CX Sales support deployment across multiple cloud options. Creatio offers high customer satisfaction in technical support, though it sometimes requires extended resolution times. Its support system is responsive, particularly during issue escalation. Oracle CX Sales provides strong customer service, although navigating complex customizations may need additional expertise, and support consistency could be improved.
Pricing and ROI: Sales Creatio offers a cost-effective pricing structure with low upfront costs, making it attractive for organizations seeking extensive features. Its annual and flexible packages are competitive. Oracle CX Sales, albeit more expensive, offers strong functionality and security, justifying its cost for those prioritizing these attributes. Pricing perceptions vary as Oracle is considered costly but worth the investment for comprehensive enterprise solutions.
Forecast accuracy has significantly improved because managers have real-time insights into the pipeline.
It also reduced delays in reporting and forecasting decisions since teams were working from the same real-time data instead of manually compiling updates from different resources.
I can quantify that my team is saving time by saying it feels like a ten out of nine because whatever dataset we require, we get from Oracle CX Sales.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.
I decided on Oracle CX Sales specifically over other alternatives because it is easy to use, cost-effective, and has great technical support.
If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.
I rate scalability as ten out of ten because it is inherently scalable.
I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.
The biggest friction point with Oracle CX Sales is that sometimes it goes down.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
It is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration.
The biggest friction point or frustration I encountered with Oracle CX Sales is the complexity at times, especially when navigating deeper workflows or trying to customize reports and processes.
While Oracle CX Sales is very powerful, certain customizations and integrations can require advanced expertise, increasing implementation times and complexity.
The lack of comprehensive documentation was frustrating during my time with Oracle CX Sales, as it was not similar to the Trailhead platform and posed a steep learning curve for beginners.
The marketplace is complicated for customers and primarily benefits partners.
If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.
We had to integrate multiple systems for one client, and the process was straightforward.
Oracle CX Sales significantly impacts the organization by improving approval workflows, reducing manual work, providing visibility of opportunities to management, streamlining sales processes, and enhancing quota forecasting.
Another key feature is lead and opportunity management, tracking leads from creation to conversion, managing the entire sales pipeline and deal stages, and performing sales forecasting, which helps predict revenue and track performance.
The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.
| Product | Mindshare (%) |
|---|---|
| Oracle CX Sales | 1.0% |
| Sales Creatio | 1.0% |
| Other | 98.0% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Large Enterprise | 13 |
Sales Creatio is a configurable platform offering low-code customization and integration capabilities. Key features include quick implementation and hosting flexibility. It's suitable for team collaboration in medium to large enterprises managing sales processes with ease.
Sales Creatio delivers a seamless experience for B2B sales, supporting users in managing sales cycles such as lead qualification and contract finalization. It provides advanced analytics and automation tools with a drag-and-drop interface, requiring no deep programming expertise. Users benefit from robust integration capabilities and GDPR compliance. It is capable of hosting both on-premises and in the cloud, offering customization for manufacturing and production sectors. However, there are areas for improvement, particularly in customization, calendar functionality, and marketing documentation. The mobile app, field service features, and API development warrant enhancements, while pricing could be a concern for smaller companies.
What are the key features of Sales Creatio?
What benefits should be considered in reviews?
Sales Creatio is implemented in industries such as manufacturing and distribution, where it manages end-to-end sales processes and enhances team oversight through insightful dashboards and reports. It aids in lead generation and supports client solutions with ticket systems, primarily benefiting medium to large enterprises by focusing on customization and BPMN capabilities for manufacturing and production.
Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.
Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features. Integrating across marketing and post-sales phases, Oracle CX Sales ensures seamless data flow, supported by a stable system architecture. Sales teams have intuitive access to projects and reports through an easy-to-use interface, allowing them to manage customer orders, track sales calls, and handle online campaigns efficiently.
What are the key features of Oracle CX Sales?In industries like retail and manufacturing, Oracle CX Sales is implemented to manage customer relations and streamline complex sales processes. Retailers utilize it for campaign management and ROI calculations, while manufacturers rely on its integration capabilities to unify customer data and sales operations.
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