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ConnectWise ScreenConnect vs TeamViewer Tensor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
296
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ConnectWise ScreenConnect
Ranking in Remote Access
17th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (11th)
TeamViewer Tensor
Ranking in Remote Access
6th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.5% compared to the previous year. The mindshare of TeamViewer Tensor is 5.9%, up from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
IW
A cost-effective cloud solution to work on multiple devices
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability is good."
"I would rate the overall solution as a 10."
"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
"I like the group policy management feature, which performs application monitoring and device enrollment."
"Microsoft Intune has transformed my organization; we are managing to scale the Intune deployment across all our regions efficiently, and it works perfectly for our needs."
"The thing I appreciate most about Microsoft Intune is that the management of the devices was very simplified. We have all machines connected to it at all times, whether they are in the office or working from home."
"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."
"The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"I've noted an ROI while using the solution."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Remote support is efficient and easy for our end users to receive support."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"The most valuable feature of TeamViewer Tensor is the remote access."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Remote desktop sharing is one valuable feature of the solution."
 

Cons

"Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days."
"We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate. We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices."
"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"There could be some kind of feature that supports a workgroup environment or a separate environment without the Entra ID."
"There are a couple of issues with stability."
"It would be great if Intune offered better data protection controls for BYOD Windows PCs."
"Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."
"There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional."
"I really didn't care for the onboarding process and it is something that should be improved."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The solution could include more AI (Artificial Intelligence)."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
 

Pricing and Cost Advice

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."
"All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features."
"It's reasonable. They're not giving it away, but it's reasonable."
"Intune is included in the Microsoft 365 licensing package that we have."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"The Intune license model is costly."
"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."
"I am satisfied with the pricing."
"Pricing is fair for Control and the licensing is simple."
"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
"We pay $3,000 USD for the service, yearly upfront."
"Good price and works well."
"Make sure you have enough licensing for all the techs that you have."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
"The pricing is a little bit on the higher side."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
14%
Manufacturing Company
14%
Performing Arts
8%
University
7%
Computer Software Company
15%
Manufacturing Company
12%
Government
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer Tensor?
The most valuable feature of TeamViewer Tensor is the remote access.
What needs improvement with TeamViewer Tensor?
At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
ConnectWise Control, ScreenConnect
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Jon Rosen Systems
GE Oil & Gas, Android Police, Smartlaunch
Find out what your peers are saying about ConnectWise ScreenConnect vs. TeamViewer Tensor and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.