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ConnectWise ScreenConnect vs TeamViewer Tensor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
272
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ConnectWise ScreenConnect
Ranking in Remote Access
17th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (10th)
TeamViewer Tensor
Ranking in Remote Access
6th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.9% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.6% compared to the previous year. The mindshare of TeamViewer Tensor is 6.3%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
IW
A cost-effective cloud solution to work on multiple devices
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a helpful tool to manage BYOD policies."
"One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."
"I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints."
"The stability of Microsoft Intune is good."
"The mobile device management is very useful."
"The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time."
"We have not experienced any bugs or glitches with this solution."
"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"The product is really easy to deploy."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The most valuable feature of TeamViewer Tensor is the remote access."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Remote desktop sharing is one valuable feature of the solution."
 

Cons

"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."
"I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune."
"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."
"I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet."
"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."
"The configuration and pricing can be improved."
"Microsoft Intune's support for Mac devices is lacking and could be improved."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There needs to be a way to run the agent without installing, like GoToAssist."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"The solution is a little bit complicated when you want to implement it."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"The recent redesign has made it slower and basically worthless."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
 

Pricing and Cost Advice

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."
"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
"The price is very reasonable."
"The price of Microsoft Intune is reasonable."
"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."
"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."
"I have no comment on pricing of the solution."
"It comes with the E5 plan. We bought the E5 plan from Microsoft."
"I download the product for free with ConnectWise RMM's license."
"We pay an annual licensing fee."
"Good price and works well."
"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."
"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
"Make sure you have enough licensing for all the techs that you have."
"Pricing is fair for Control and the licensing is simple."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
"The pricing is a little bit on the higher side."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Educational Organization
12%
Financial Services Firm
9%
Manufacturing Company
8%
Computer Software Company
20%
Financial Services Firm
12%
Manufacturing Company
11%
Healthcare Company
7%
Computer Software Company
15%
Manufacturing Company
11%
Government
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer Tensor?
The most valuable feature of TeamViewer Tensor is the remote access.
What needs improvement with TeamViewer Tensor?
At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
ConnectWise Control, ScreenConnect
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Jon Rosen Systems
GE Oil & Gas, Android Police, Smartlaunch
Find out what your peers are saying about ConnectWise ScreenConnect vs. TeamViewer Tensor and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.