ConnectWise ScreenConnect vs GoToMeeting comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise ScreenConnect and GoToMeeting based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ConnectWise ScreenConnect vs. GoToMeeting Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Remote support is efficient and easy for our end users to receive support.""Better than TeamViewer and useful for fixing problems remotely.""ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN.""The initial setup is fairly straightforward.""We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser.""Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing.""Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing.""Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

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"I like GoToMeeting because it is lighter than other solutions, such as Webex.""The most valuable feature is the dial-in capability.""GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting.""I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips.""GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use.""It's cost-effective.""We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us.""It's easy to set up."

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Cons
"There needs to be a way to run the agent without installing, like GoToAssist.""Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise.""What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.""They could provide a toolbox for the plan I'm on.""If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device.""On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

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"The sound quality is good but the video quality needs improvement.""The enrolment for a non-IT user should be easier. It should be simplified for non-IT users.""Lacks ease of connectivity, calendar integrations, and third-party app integrations.""Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches.""The solution could always be more secure.""We would like some improvement in the speed of initiating this solution, as it is currently fairly slow.""The product itself doesn't stand out against other options on the market.""Manageability needs to be improved."

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Pricing and Cost Advice
  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."
  • More ConnectWise ScreenConnect Pricing and Cost Advice →

  • "Negotiate for discounts."
  • "It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
  • "GoToMeeting is a little bit expensive compared to other products."
  • More GoToMeeting Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas where… more »
    Top Answer:Reduced the need for physically commuting between offices.
    Top Answer:This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.
    Top Answer:We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor… more »
    Ranking
    7th
    out of 62 in Virtual Meetings
    Views
    312
    Comparisons
    218
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    8th
    out of 62 in Virtual Meetings
    Views
    1,245
    Comparisons
    535
    Reviews
    5
    Average Words per Review
    405
    Rating
    7.6
    Comparisons
    Also Known As
    ConnectWise Control, ScreenConnect
    Learn More
    Interactive Demo
    Overview

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

    Sample Customers
    Jon Rosen Systems
    AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
    Top Industries
    REVIEWERS
    Hospitality Company11%
    Energy/Utilities Company11%
    Wellness & Fitness Company11%
    Media Company11%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Healthcare Company9%
    Financial Services Firm9%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company20%
    Financial Services Firm20%
    Comms Service Provider13%
    Legal Firm7%
    VISITORS READING REVIEWS
    University22%
    Computer Software Company12%
    Financial Services Firm12%
    Educational Organization12%
    Company Size
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    REVIEWERS
    Small Business74%
    Midsize Enterprise9%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise7%
    Large Enterprise64%
    Buyer's Guide
    ConnectWise ScreenConnect vs. GoToMeeting
    March 2024
    Find out what your peers are saying about ConnectWise ScreenConnect vs. GoToMeeting and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while GoToMeeting is ranked 8th in Virtual Meetings with 24 reviews. ConnectWise ScreenConnect is rated 8.4, while GoToMeeting is rated 7.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support, whereas GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, Zoom and BlueJeans Meetings. See our ConnectWise ScreenConnect vs. GoToMeeting report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.