ConnectWise Control vs GoToMeeting comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise Control and GoToMeeting based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ConnectWise Control vs. GoToMeeting Report (Updated: November 2022).
657,397 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.""Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN.""I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

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"It works, it's reliable.""Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product.""GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use.""It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free."""It's easy to set up.""The solution worked well specifically for audio meetings."

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Cons
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.""I would like ConnectWise Control to be more transparent on the real costs to renew their license.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""There could be improvement to the remote command line tools."

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"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.""The solution could scale a bit easier if you need to add more people to meetings.""Sometimes we'll run into issues where firewall rules aren't set correctly and won't work.""GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure.""The solution could always be more secure.""The product itself doesn't stand out against other options on the market."

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Pricing and Cost Advice
  • "ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
  • "We pay an annual licensing fee."
  • "We pay $85 per month for each user for a ConnectWise package with multiple solutions."
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    657,397 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:You can bring up a command prompt remotely and execute commands without having to disturb the user.
    Top Answer:We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
    Top Answer:I really didn't care for the onboarding process and it is something that should be improved. They just sent me an email and said, "Hey, here's your account", and I have a group of folks using it. I… more »
    Top Answer:GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting.
    Top Answer:You can get free subscriptions. I have a paid subscription. The CEO has a paid subscription, but we can't afford to buy GoTomeeting for every person. They get the free ones instead. There's some… more »
    Top Answer:The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom… more »
    Ranking
    5th
    out of 59 in Virtual Meetings
    Views
    2,450
    Comparisons
    1,798
    Reviews
    5
    Average Words per Review
    1,323
    Rating
    9.6
    8th
    out of 59 in Virtual Meetings
    Views
    1,114
    Comparisons
    657
    Reviews
    6
    Average Words per Review
    439
    Rating
    7.8
    Comparisons
    Also Known As
    ScreenConnect
    Learn More
    Overview

    ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

    GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

    Offer
    Learn more about ConnectWise Control
    Learn more about GoToMeeting
    Sample Customers
    Jon Rosen Systems
    AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
    Top Industries
    REVIEWERS
    Hospitality Company13%
    Energy/Utilities Company13%
    Media Company13%
    Wellness & Fitness Company13%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider9%
    Government9%
    Healthcare Company6%
    REVIEWERS
    Computer Software Company23%
    Financial Services Firm23%
    Comms Service Provider15%
    Legal Firm8%
    VISITORS READING REVIEWS
    Comms Service Provider19%
    Computer Software Company14%
    Financial Services Firm8%
    Government8%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise21%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise18%
    Large Enterprise47%
    REVIEWERS
    Small Business71%
    Midsize Enterprise10%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise16%
    Large Enterprise58%
    Buyer's Guide
    ConnectWise Control vs. GoToMeeting
    November 2022
    Find out what your peers are saying about ConnectWise Control vs. GoToMeeting and other solutions. Updated: November 2022.
    657,397 professionals have used our research since 2012.

    ConnectWise Control is ranked 5th in Virtual Meetings with 5 reviews while GoToMeeting is ranked 8th in Virtual Meetings with 6 reviews. ConnectWise Control is rated 9.6, while GoToMeeting is rated 7.8. The top reviewer of ConnectWise Control writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". ConnectWise Control is most compared with Microsoft Remote Desktop Services, LogMeIn Pro, Check Point Remote Access VPN, TeamViewer and Citrix Virtual Apps and Desktops, whereas GoToMeeting is most compared with Skype for Business, Adobe Connect, TeamViewer, BlueJeans Meetings and Webex. See our ConnectWise Control vs. GoToMeeting report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.