ConnectWise Automate vs TeamViewer Remote Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise Automate and TeamViewer Remote Management based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ConnectWise Automate vs. TeamViewer Remote Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The database is great. It's a nicely ordered database.""This product saves us a lot of time and increases our efficiency.""It's definitely improved the help-desk servicing, et cetera.""The most value we get from this solution is that everything is on a patch cycle.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems.""It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""The implementation is nice and easy."

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"The stability seems to be pretty good so far.""The initial setup of TeamViewer Remote Management is very simple.""The most valuable feature is the ease of use. Using this solution enables us to get support easily.""The product is secure.""The remote access is most valuable.""The initial setup of TeamViewer Remote Management is very simple.""It's easy to use and maintain.""One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

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Cons
"Scheduling of automation could be improved and made more simple.""Their support needs to be better.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""The menu doesn't always load properly.""They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

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"There are some challenges with compatibility.""The security could be improved.""I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging.""The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions.""The solution is a bit expensive. It could be cheaper.""If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning.""The security of the solution could be more secure.""AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

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Pricing and Cost Advice
  • "Pricing and licensing are reasonable."
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."
  • "I believe Automate is available for around $2."
  • "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
  • More ConnectWise Automate Pricing and Cost Advice →

  • "Its price is a little high as compared to other solutions."
  • "Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
  • "We are now using the free version, but probably next year we are going to follow up with the paid version."
  • "We pay for a yearly license."
  • "Addition services could be lower priced."
  • "It is a licensed product."
  • "My company uses the free version of TeamViewer Remote Management."
  • "We pay a yearly licensing fee."
  • More TeamViewer Remote Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most value we get from this solution is that everything is on a patch cycle.
    Top Answer:I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
    Top Answer:The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it… more »
    Top Answer:The fact that it's user-friendly and it has a chat option. These are my two favorite features.
    Top Answer:Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
    Ranking
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    1,656
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    2
    Average Words per Review
    577
    Rating
    7.0
    Views
    1,352
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    639
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    22
    Average Words per Review
    376
    Rating
    8.2
    Comparisons
    Also Known As
    LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
    Learn More
    Interactive Demo
    Overview

    ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

    Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

    Sample Customers
    I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
    Carey Paul Honda
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization47%
    Computer Software Company9%
    Financial Services Firm5%
    Real Estate/Law Firm4%
    REVIEWERS
    Construction Company11%
    Computer Software Company11%
    Financial Services Firm11%
    Comms Service Provider11%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Media Company11%
    Financial Services Firm7%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business71%
    Midsize Enterprise21%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise55%
    Large Enterprise25%
    REVIEWERS
    Small Business58%
    Midsize Enterprise15%
    Large Enterprise27%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise24%
    Large Enterprise46%
    Buyer's Guide
    ConnectWise Automate vs. TeamViewer Remote Management
    March 2024
    Find out what your peers are saying about ConnectWise Automate vs. TeamViewer Remote Management and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. ConnectWise Automate is rated 7.6, while TeamViewer Remote Management is rated 8.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas TeamViewer Remote Management is most compared with NinjaOne, Azure Bastion, Datto Remote Monitoring and Management and Kaseya VSA. See our ConnectWise Automate vs. TeamViewer Remote Management report.

    See our list of best Remote Monitoring and Management (RMM) vendors.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.