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ConnectWise Automate vs Datto Remote Monitoring and Management vs NAVEX One comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Remote Monitoring and Management (RMM)
Remote Monitoring and Management (RMM)
GRC
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Dario Caraponale - PeerSpot reviewer
It's very easy to implement and create policies
Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.
EV
Useful for risk assessment and has customization capability
The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options. The solution has impacted our operations by helping us manage and prioritize environmental risks. It also assists in establishing ownership of risks and enables us to mitigate or mediate existing risks. Additionally, it facilitates tracking risks throughout their entire lifecycle.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good automated scripts feature."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The implementation is nice and easy."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The most value we get from this solution is that everything is on a patch cycle."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It has a single pane of glass, and it integrates well with other software."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"AEM support is great for Macs."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"The project management and task management features work well. It's a decent product in that regard."
"The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options."
 

Cons

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The fixed client for Automate is slow. The web client is not very intuitive."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Their support needs to be better."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"NAVEX One's pricing comes in the middle range when compared to other products."
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Top Industries

By visitors reading reviews
Educational Organization
41%
Computer Software Company
11%
Healthcare Company
5%
Real Estate/Law Firm
4%
Computer Software Company
13%
Financial Services Firm
10%
Healthcare Company
9%
Retailer
8%
Healthcare Company
11%
Computer Software Company
10%
Financial Services Firm
8%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Datto Remote Monitoring and Management?
We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.
What advice do you have for others considering Datto Remote Monitoring and Management?
The main challenge was implementing patch management for software that was not in the tool's standard library or cata...
What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?
Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such a...
What is your experience regarding pricing and costs for NAVEX One?
NAVEX One's pricing comes in the middle range when compared to other products.
What needs improvement with NAVEX One?
We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be...
What is your primary use case for NAVEX One?
We use the solution to conduct risk assessments on our environment.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Autotask EM, Autotask Endpoint Management, Datto RMM
Lockpath Keylight
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Claims Recovery Financial Services (CRFS), Surescript, The University of Chicago
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