Cloudflare is praised for its excellent customer service and security features like DDoS protection and WAF, while users have mixed opinions on pricing and areas for improvement like customer support response times and customization options. In contrast, Prisma Cloud offers competitive pricing, comprehensive security capabilities, and positive feedback on customer service.
The summary above is based on 145 interviews we conducted recently with Cloudflare and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"Our most important features are those around entitlement, external exposure, vulnerabilities, and container security."
"The automation roles are essential because we ultimately want to do less work and automate more. The dashboards are easy to read and visually pleasing. You can understand things quickly, which makes it easy for our other teams. The network and infrastructure teams don't know as much about security as we do, so it helps to have a tool that's accessible and nice to look at."
"The solution is very user-friendly."
"The first thing that stood out was the ease of installation and the quick value we got out of the solution."
"I like Wiz's reporting, and it's easy to do queries. For example, it's pretty simple to find out how many servers we have and the applications installed on each. I like Wiz's security graph because you can use it to see the whole organization even if you have multiple accounts."
"The product supports out-of-the-box reporting with context about the asset and allows us to perform complex custom queries on UI."
"The vulnerability management modules and the discovery and inventory are the most valuable features. Before using Wiz, it was a very manual process for both. After implementing it, we're able to get all of the analytics into a single platform that gives us visibility across all the systems in our cloud. We're able to correspond and understand what the vulnerability landscape looks like a lot faster."
"Out of all the features, the one item that has been most valuable is the fact that Wiz puts into context all the pieces that create an issue, and applies a particular risk evaluation that helps us prioritize when we need to address a misconfiguration, vulnerability, or any issue that would put our environment into risk."
"We're using dynamic components to build flexible pages to create and manage Git merge requests for code and reviews."
"Smaller businesses have seen great ROI due to the low investment and strong performance."
"Cloudflare offers CDN and DDoS protection. We have the front end, API, and database in how you structure applications."
"Many websites require an SSL certificate because they sell stuff and want SSL. Cloudflare comes with an SSL certificate built in. It's automatic. You sign yourself up for Cloudflare, and an SSL certificate automatically protects your website. You don't necessarily need a certificate if you have a connection between your website and your host, the server, Cloudflare, and the host."
"The most valuable feature of Cloudflare is that it has a free version. They give us the free version with the anti-DDoS features and also the load balancing solution."
"The solution offers the flexibility to control configuration rules."
"New and innovative way to protect the client's data."
"The technical support is good."
"The most valuable feature of Prisma Cloud is WAF (web application firewall)."
"The runtime mechanism on the solution is very useful. It's got very good network mapping between containers. If you have more than one container, you can create a content data link between them."
"Prisma Cloud's inventory reporting is pretty good."
"Technical support is quite helpful."
"The most valuable feature is its cloud security posture management."
"Prisma Cloud also provides the visibility and control you need, regardless of how complex or distributed your cloud environments become. It helps to simplify that complexity. Now we know what the best practices are, and if something is missing we know."
"Comprehensive and valuable for providing security. It is scalable, its stability is impressive, and setting it up is straightforward."
"We found it to be easy and flexible. We could easily configure it for our needs, and we could spread the Prisma Cloud platform to 16 countries without encountering any kind of problem."
"Wiz's reporting capabilities could be refined a bit. They are making headway on that, but more executive-style dashboards would be nice. They just implemented a community aspect where you can share documents and feedback. This was something users had been requesting for a while. They are listening to customer feedback and making changes."
"The solution's container security could be improved."
"One significant issue is that the searches are case-sensitive, so finding a misconfigured resource can become very challenging."
"The only thing that needs to be improved is the number of scans per day."
"We're looking at some of the data compliance stuff that they've got Jon offer. I know they're looking at container security, which we gonna be looking at next."
"The reporting isn't that great. They have executive summaries, but it's only a compliance report that maps all current issues to specific controls. Whether you look at one subscription or project, regardless of the size, you will get a multipage report on how the issues in that account map to that control. Our CSO isn't going to read through that. He won't filter that out or show that to his leadership and say, "Here's what we're doing." It isn't a helpful report. They're working on it, but it's a poor executive summary."
"We wish there were a way, beyond providing visibility and automated remediation, to wait on a given remediation, due to a critical aspect, such as the cost associated with a particular upgrade... We would like to see preventive controls that can be applied through Wiz to protect against vulnerabilities that we're not going to be able to remediate immediately."
"Given the level of visibility into all the cloud environments Wiz provides, it would be nice if they could integrate some kind of mechanism to better manage tenants on multiple platforms. For example, let's say that some servers don't have an application they need, such as an antivirus. Wiz could include an API or something to push those applications out to the servers. It would be great if you could remedy these issues directly from the Wiz platform."
"For the free and Pro plans, Cloudflare could use a simple bot to provide information to users. This would improve support, especially for less advanced users who utilize the free components."
"The timing aspect can lead to it being considered overpriced. This is a particular concern we have with Cloudflare, as they may struggle with accurately detecting the client."
"Cloudflare's console should be made more user-friendly."
"There should be a specific price list for enterprise-level customers."
"Cloudflare could offer a better view or maybe dashboards of the main resources used in the client."
"I think the APIs are a little bit hard for us to work with. The APIs could be more open so that we could integrate better with our SolarWinds or our monitoring solution."
"Latencies are always a problem."
"The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful."
"The UI could use some improvement; we usually find the information we're looking for, but what fields can be clicked on and what workflow to follow to get the required information is not always evident. Sometimes we're all over the place, clicking around to drill in and uncover the alert and investigation details we're looking for."
"The deployment and onboarding are plug-and-play, but somewhat hard to handle in terms of integration with external operations tools. The product design isn't up to the current standard. I would recommend having higher standards in terms of integration with other tools, especially operationalized tools."
"The innovation side of the solution could be more efficient and more detailed."
"One thing that is missing is Cloud Run runtime security—serverless. That would be great to have in the tool. It's not that easy to have Cloud Run in specific environments."
"We identified two things that we felt would be great to have, but they are under NDA. So, I can't disclose them. Other than those two things, we identified a generic bug in the secret key management service on AWS that needs to be fixed. We reported it to them, and we want them to fix it."
"Currently, custom reports are available, but I feel that those reports are targeting just the L1 or L2 engineers because they are very verbose. So, for every alert, there is a proper description, but as a security posture management portal, Prisma Cloud should give me a dashboard that I can present to my stakeholders, such as CSO, CRO, or CTO. It should be at a little bit higher level. They should definitely put effort into reporting because the reporting does not reflect the requirements of a dashboard for your stakeholders. There are a couple of things that are present on the portal, but we don't have the option to customize dashboards or widgets. There are a limited set of widgets, and those widgets don't add value from the perspective of a security team or any professional who is above L1 or L2 level. Because of this, the reach of Prisma Cloud in an organization or the access to Prisma Cloud will be limited only to L1 and L2 engineers. This is something that their development team should look into."
"There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be."
"I would like Prisma Cloud to improve its mapping feature to increase usability."
More Prisma Cloud by Palo Alto Networks Pricing and Cost Advice →
Cloudflare is ranked 11th in Cloud Security Posture Management (CSPM) with 56 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 83 reviews. Cloudflare is rated 8.4, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Cloudflare writes "It's easy to set up because you point the DNS to it, and it's working in under 15 minutes". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Cloudflare is most compared with Akamai, Azure Front Door, Imperva DDoS, Microsoft Azure Application Gateway and AWS Shield, whereas Prisma Cloud by Palo Alto Networks is most compared with Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub, CrowdStrike Falcon Cloud Security and AWS GuardDuty. See our Cloudflare vs. Prisma Cloud by Palo Alto Networks report.
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