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Dropbox Sign vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Dropbox Sign improved cost-efficiency, productivity, security, and communication while reducing manual errors, paperwork, travel, and printing expenses.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
In terms of cost savings, forty to fifty percent of our cost is saved by not having to print paper and use ink, which is very expensive.
Head of Marketing at PwC
I have seen a return on investment. The time saved and cost reduced, especially since our clients are not coming to our office to sign the documents and we are not going there to sign documents as well.
Business Development Manager at Honeywell
I have seen a return on investment, specifically faster time to contract signature, reduction in paper waste, time and cost savings through automation, and preventing our clients or us from going to their offices to sign documents.
Senior Software Engineer at Wells Fargo
 

Customer Service

Sentiment score
6.3
Dropbox Sign's customer service is highly rated for being proactive, professional, and effective with prompt, solution-oriented support.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
It is proactive and responsive 24/7.
Business Development Manager at Honeywell
The customer support is one of the best; they are very interactive, proactive, supportive, and professional 24/7.
Key Account Manager at Swissport Brasil Ltda.
The customer support for Dropbox Sign is great, very unparalleled, supportive, and proactive.
Accountant at Wells Fargo
 

Scalability Issues

Sentiment score
8.0
Dropbox Sign scales smoothly, supporting large document loads and multiple users, ensuring reliable, fast operations across organizations.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
I have seen Dropbox Sign being very scalable because I have never seen it crash while dealing with a lot of e-signatures being sent back and forth to different clients.
Business Development Manager at Honeywell
Dropbox Sign's scalability is very good because we are able to deal with all our contracts and documents in Dropbox Sign.
Senior Software Engineer at Wells Fargo
Dropbox Sign is very scalable and can handle all our contracts to be signed on time without any buffering or crashing.
Key Account Manager at Swissport Brasil Ltda.
 

Stability Issues

Sentiment score
9.1
Dropbox Sign is praised for stability and reliability, with high ratings, minor delays, but no major technical issues.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
I have not encountered any lagging or downtime since we started using this tool.
Senior Software Engineer at Wells Fargo
I have not seen any downtime or lagging.
Head of Marketing at PwC
Dropbox Sign is very stable, as I have not experienced any lagging or sluggishness.
Accountant at Wells Fargo
 

Room For Improvement

Dropbox Sign needs enhancements in support, encryption, integration, usability, payment processing, workflow, and AI content summarization.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Dropbox Sign does not recognize signature fields in PDFs.
Business Development Manager at Honeywell
Dropbox Sign is very cost-effective. Any organization can afford it.
Senior Software Engineer at Wells Fargo
Allow editing of documents that have not been signed by any signer yet.
Account Manager at PwC
 

Setup Cost

Enterprise users praise Dropbox Sign for cost-effective pricing, ease of use, and significant savings compared to competitors like Adobe.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
My experience with pricing, setup cost, and licensing is that the price is very competitive, very affordable, and very cost-effective.
Account Manager at PwC
I find the pricing very affordable and cost-effective for any organization or personal use.
Senior Software Engineer at Wells Fargo
I estimate around forty to fifty percent cost savings.
Head of Marketing at PwC
 

Valuable Features

Dropbox Sign offers easy, efficient electronic signatures, seamless integrations, and eco-friendly document management with templates and automated reminders.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
A specific metric I have noticed is that since we started using this tool, we have seen an increase in faster closing of deals and faster e-signed documents, from 40 to 60 percent.
Senior Software Engineer at Wells Fargo
There is cost savings by not having to print paper and use ink, which is very expensive.
Head of Marketing at PwC
We have seen a faster time to contract signature compared to our previous solution, which was DocuSign, achieving a 50% faster contract signature.
Accountant at Wells Fargo
 

Categories and Ranking

Dropbox Sign
Ranking in eSignature (Electronic Signature)
5th
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
17
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in eSignature (Electronic Signature)
12th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
Content Collaboration Platforms (11th), Cloud Data Exchange Services (5th)
 

Mindshare comparison

As of February 2026, in the eSignature (Electronic Signature) category, the mindshare of Dropbox Sign is 2.9%, down from 3.5% compared to the previous year. The mindshare of ShareFile is 2.2%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Market Share Distribution
ProductMarket Share (%)
Dropbox Sign2.9%
ShareFile2.2%
Other94.9%
eSignature (Electronic Signature)
 

Featured Reviews

Vincent Gimme - PeerSpot reviewer
Business Development Manager at Honeywell
Digital signatures have cut travel costs and save time while keeping contracts organized
Some of the best features that Dropbox Sign offers include seamless integration with other platforms. It is very cost-effective and easy to use. The features of Dropbox Sign, specifically the pricing, are very competitive and affordable. It provides excellent value for money. It accelerates contract processing and enhances security measures by reducing transaction costs effectively. It helps integrate with other platforms seamlessly, such as Google Drive and Salesforce. This helps to streamline document management processes and ensure contracts are securely saved without a hassle. It is also very easy to use and has straightforward navigation, especially through the intuitive and user-friendly interface. This enhances the overall work efficiency for every employee in my organization and our clients. Dropbox Sign has impacted my organization positively with faster time to contract signature, reduction of paper waste, time saving, and cost reduction. My estimation is that we have been able to save time through elimination of needing to come to our offices to sign documents by 50 to 60%. We have also seen a reduction of errors by 80%. Additionally, we have been able to save a lot of cost, approximately 40 to 50%, especially because there is no traveling back and forth to sign documents. It is also very friendly to the environment as it promotes environmentally-friendly practices by reducing paper usage. Additionally, our e-signatures are easy because they are already available. There is no need to create the same exact signature over and over again. The first e-signature that was created is reusable, especially with the use of templates, which is very helpful. I really appreciate that Dropbox Sign is part of a suite of solutions that are complementary. This is great.
David Donaldson - PeerSpot reviewer
Regional Information Technology Director at a real estate/law firm with 10,001+ employees
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
University
16%
Financial Services Firm
16%
Educational Organization
8%
Comms Service Provider
6%
Computer Software Company
11%
Manufacturing Company
10%
Legal Firm
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise13
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Dropbox Sign?
I have had no experience with pricing, setup cost, or licensing.
What needs improvement with Dropbox Sign?
Dropbox Sign does not recognize signature fields in PDFs. Signing links do not support multiple signers. It also does not work well with Word documents. In addition to that list, sometimes when I a...
What is your primary use case for Dropbox Sign?
My main use case for Dropbox Sign is to send and have contracts signed by my clients. This tool helps with following up and reminding clients who have not signed as well as making it easy for them ...
Ask a question
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Comparisons

 

Also Known As

HelloSign
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Information Not Available
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Dropbox Sign vs. ShareFile and other solutions. Updated: February 2026.
882,637 professionals have used our research since 2012.