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Citrix Endpoint Management vs Jamf Pro comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Microsoft Intune boosts efficiency, reduces costs, enhances security, and simplifies endpoint management, achieving up to 78% cost savings.
Sentiment score
2.5
Users saw promising ROI and enhanced value, despite financial losses from shifting to subscription-based licensing.
Sentiment score
8.4
Jamf Pro automates device management, improving efficiency, reducing costs, and enhancing security, ultimately yielding rapid investment returns and stability.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
6.6
Microsoft Intune support is generally positive but varies, with issues in response times and document currency noted.
Sentiment score
5.3
Citrix Endpoint Management's support is valued for responsiveness but criticized for delays, especially with minor issues.
Sentiment score
8.0
Jamf Pro's customer service is praised for responsiveness and knowledge, though some improvements in response time are suggested.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Technical support for Citrix Endpoint Management is not satisfactory.
The support from Citrix has been satisfactory.
The vendor support is excellent.
 

Scalability Issues

Sentiment score
8.3
Microsoft Intune efficiently scales across environments, supporting numerous users and devices, making it ideal for growing organizations.
Sentiment score
7.0
Citrix Endpoint Management offers scalable solutions with modular architecture and bulk deployment, adjustable to growing organizational demands.
Sentiment score
8.4
Jamf Pro offers scalable, flexible device management for organizations, accommodating diverse deployment sizes without infrastructure changes, ideal for various sectors.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
My colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.
Jamf Pro is a fully scalable solution.
 

Stability Issues

Sentiment score
8.0
Microsoft Intune is highly stable and reliable, with minor issues that don't significantly impact performance, praised for consistency.
Sentiment score
6.9
Citrix Endpoint Management offers reliable performance with minor stability issues, occasional challenges, and varying user ratings from 7 to 9.
Sentiment score
8.8
Jamf Pro is stable and reliable, with cloud hosting enhancing performance and quick resolution of rare issues.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
The solution's stability is below expectations.
The solution is stable, though there are occasional restarts, which are not critical.
 

Room For Improvement

Microsoft Intune needs enhanced reporting, compatibility, management, and user interface, focusing on integration, onboarding, support, and deployment improvements.
Citrix Endpoint Management struggles with device support, integration, performance, and pricing issues, leading to user dissatisfaction compared to competitors.
Jamf Pro users seek better patch management, intuitive interface, improved support, lower costs, and broader integration beyond Apple devices.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly.
The units are not updating the operating system as specified in the policy.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
 

Setup Cost

Microsoft Intune provides cost-effective pricing, especially within bundles, but standalone and high-tier features may increase expenses.
Citrix Endpoint Management offers varied pricing, with initial and annual fees, user-based licenses, and subscription costs affecting perceived value.
Jamf Pro offers premium Apple device management, justified pricing, cloud services, training, and discounts, benefiting businesses and schools.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The switch to subscription-based licensing has made it much more expensive.
For this client, the solution has been quite cheap.
The pricing structure is one of the cons.
 

Valuable Features

Microsoft Intune integrates with Microsoft 365 and Azure, offering centralized device management, security, and streamlined operations for enhanced protection.
Citrix Endpoint Management offers centralized device management, secure access, and seamless data sharing, emphasizing security, performance, and cost-efficiency.
Jamf Pro offers zero-touch deployment, remote management, automation, and easy integration with Apple's DEP, enhancing IT efficiency and user empowerment.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.
The change to a subscription-based model has removed the financial benefit we previously had.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
 

Categories and Ranking

Microsoft Intune
Sponsored
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
258
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Citrix Endpoint Management
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
Unified Endpoint Management (UEM) (14th)
Jamf Pro
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
107
Ranking in other categories
Mobile Device Management (MDM) (1st), Enterprise Mobility Management (EMM) (2nd)
 

Mindshare comparison

Unified Endpoint Management (UEM)
Mobile Device Management (MDM)
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
SivaKuppala - PeerSpot reviewer
Offers flexible application management that allows secure delivery of applications to endpoints, enabling users to operate applications on the go
VMware is also a part of our practice, but my focus is predominantly on Citrix, which constitutes about 80% of our management, with VMware covering the remaining percentage. VMware excels in server-related virtualization and is considered the best in that domain. However, for desktop virtualization, Citrix is more mature. Both offer comprehensive product support and robust security features, with extensive partnerships across hardware vendors like HP and Cisco. In terms of cons, VMware tends to be more expensive and complex, with some degree of vendor lock-in. Citrix, on the other hand, offers a better user experience and is more flexible and scalable. While both platforms have their features, Citrix has less licensing complexity compared to VMware, and support quality is comparable between the two.
Pete C - PeerSpot reviewer
Customizable with a self-service portal and a good security posture
Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field. The new remote support tool is still lacking features compared to other industry solutions. There is no built-in functionality for tracking changes over time for multiple devices. All patch reporting is only a current snapshot. The password management tools are fairly outdated. The web console (GUI) is slow with maddening UI/UX inconsistencies.
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Top Industries

By visitors reading reviews
Educational Organization
20%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Educational Organization
47%
Computer Software Company
9%
Financial Services Firm
7%
Manufacturing Company
5%
Educational Organization
39%
Computer Software Company
10%
Financial Services Firm
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Citrix Endpoint Management?
One key feature is secure application delivery, which enables the secure delivery of mobile and web applications to e...
What needs improvement with Citrix Endpoint Management?
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs signif...
What is your primary use case for Citrix Endpoint Management?
Whenever I need to check my email with my mobile phone, Citrix Endpoint Management is essential for our firm. Without...
What do you like most about Jamf Pro?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability...
What is your experience regarding pricing and costs for Jamf Pro?
The pricing structure is one of the cons. However, the licensing model is simple and easy to manage from an MSP persp...
What needs improvement with Jamf Pro?
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandator...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
MobileManager, Zenprise, XenMobile
JAMF Software Casper Suite
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Miami Marlins, Exelon, Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU), Flex, Chevron Phillips Chemical Company
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Find out what your peers are saying about Citrix Endpoint Management vs. Jamf Pro and other solutions. Updated: November 2022.
850,076 professionals have used our research since 2012.