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Cisco XDR vs ESET PROTECT Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Cisco XDR enhances ROI by reducing downtime, swiftly resolving incidents, and simplifying license expansion for small companies.
Sentiment score
7.0
ESET PROTECT Enterprise offers strong returns with effective security, easy installation, and up to 30% cost savings over CrowdStrike.
Two customers faced a network breach and a bad configuration incident, but unlike in the past where recovery took days, they managed to shut down access points quickly.
Cloud Architect at Pure Storage
The biggest return on investment when using Cisco XDR is the downtime aspect, specifically not having to roll out to sites and not having customers experience downtime.
Core Network Engineer at a comms service provider with 501-1,000 employees
The biggest return on investment when using Cisco XDR is that, being a small company where everybody has multiple roles, the quicker I can mitigate something, the faster I can return to my scheduled tasks for that day.
Network Engineer at BTC Broadband
The return on investment is excellent due to its functionality and ease of installation.
Director, Information Technology at Premier Realty Group
There was money saving from using ESET PROTECT Enterprise, which is why I switched from CrowdStrike to ESET.
IT Manager at R K Khanna and Associates
 

Customer Service

Sentiment score
6.9
Cisco XDR's customer service is generally efficient with good teamwork, but some users report issues with responsiveness and communication.
Sentiment score
7.9
Customers praise ESET PROTECT Enterprise's support team for being knowledgeable, responsive, and helpful, often rating them 9 or 10.
They responded quickly, they were always willing to meet, and they were always willing to work as per my schedule.
SOC Analyst at a educational organization with 501-1,000 employees
the tech support is excellent
Network Engineer at BTC Broadband
I would rate Cisco customer service a ten out of ten.
Core Network Engineer at a comms service provider with 501-1,000 employees
The tech support from ESET is amazing, and I would rate it as ten out of ten.
Owner at Octo-Xpressions
They are very responsive and help in solving issues quickly.
Security Network Engineer at АТ "Банк інвестицій та заощаджень"
Even if support is addressing my problem, if the two issues I mentioned are not resolved, then the support process is not complete.
IT Manager at R K Khanna and Associates
 

Scalability Issues

Sentiment score
5.7
Cisco XDR is highly scalable, rated nine out of ten, supporting extensive operations and accommodating significant growth seamlessly.
Sentiment score
7.5
ESET PROTECT Enterprise is highly scalable, efficiently expanding to thousands of devices, with performance varying across workstations and servers.
Cisco XDR is designed to handle significant scaling of endpoints, allowing management of a large scale of environments with thousands of sessions.
Technical Presales at Vcom Technologies
In terms of scalability, I rate it as the best.
Cybersecurity Consultant | Managed Infrastructure Services Head | Business Apps and DevOps Head at Blueberry Tech Solutions India Pvt Ltd
It can efficiently scale up to thousands of devices in an organization without issues.
Owner at Octo-Xpressions
I have used many products before, and this solution is definitely scalable.
IT Manager at R K Khanna and Associates
It is better suited for workstations rather than server environments.
Director, Information Technology at Premier Realty Group
 

Stability Issues

Sentiment score
7.5
Cisco XDR is reliable and stable, with early issues resolved, praised for functionality, scalability, and dependable performance.
Sentiment score
7.4
ESET PROTECT Enterprise operates reliably with minimal maintenance, despite occasional update interruptions and manageable false positives.
Customers have mentioned that the stability and scalability are good compared to competitors.
Director -Digital Transformation at Convergence
Once they got it fixed and figured out the issue with the observables and with the character limit, it's been flawless.
SOC Analyst at a educational organization with 501-1,000 employees
The stability and reliability of Cisco XDR, similar to most Cisco products, are bulletproof.
Network Engineer at BTC Broadband
When it performs an update, ESET PROTECT Enterprise should request permission for restarting because otherwise, users lose their work.
IT Manager at R K Khanna and Associates
The solution is stable, and I have not encountered any glitches.
Owner at Octo-Xpressions
The solution is very, very stable.
Director, Information Technology at Premier Realty Group
 

Room For Improvement

Cisco XDR users seek simplified licensing, better pricing, enhanced threat detection, and improvements in performance, features, and multilingual support.
ESET PROTECT Enterprise needs better deployment, performance, automation, UI clarity, and efficient management, especially for mobile and Mac.
Competitors offer more visibility without any additional licensing, which is a significant drawback for Cisco.
Director -Digital Transformation at Convergence
If it can capture threats from worldwide new threats and publish them into a particular database linked with an AI-driven system that can immediately alert people, that would be very good for zero-day threats.
Manager IT at NVCL Group
Offering some free XDR licenses for testing features, similar to VPN licenses, could have a significant impact on costs.
Network Security Specialist at General Authority of Customs
Sometimes, agents lose connection with the management console, and the administration team needs to reinstall the agents on the computers.
Security Network Engineer at АТ "Банк інвестицій та заощаджень"
They need to reduce the number of notifications on the endpoints.
Director, Information Technology at Premier Realty Group
It takes a lot of processing power when the machine is initially booted.
Owner at Octo-Xpressions
 

Setup Cost

Cisco's subscription pricing is costly but customizable, with discounts on bundles, yet currency and licensing complexity affect costs.
ESET PROTECT Enterprise's pricing is seen as cost-effective, offering good value despite being higher than some competitors.
This integration and discounting are something we cannot get from competitors, leading to reduced security costs.
Network Security Specialist at General Authority of Customs
Users can customize their use of Cisco XDR significantly from the onset, which has resulted in a lower total cost of ownership.
Cloud Architect at Pure Storage
Overall, the price is a bit expensive compared to local competitors.
Director -Digital Transformation at Convergence
I pay 40 dollars per agent annually, which is cheaper than 60 dollars per agent for Check Point.
Security Network Engineer at АТ "Банк інвестицій та заощаджень"
We recently paid fourteen dollars and thirty-six cents per unit for 20 users, which is reasonable.
Director, Information Technology at Premier Realty Group
Comparing it to other solutions in the market, it was slightly higher.
IT Manager at R K Khanna and Associates
 

Valuable Features

Cisco XDR enhances security with integrated threat intelligence, automation, and advanced features, improving response times and operational efficiency.
ESET PROTECT Enterprise offers robust security with efficient management, minimal resources, and strong threat detection for online transactions.
Between the clarity, the granularity, and the dashboard, it just works.
Network Engineer at BTC Broadband
The feature I appreciate the most about Cisco XDR is the flexibility for a user to be able to create their own reporting and dashboards.
Cloud Architect at Pure Storage
Cisco XDR helps prevent data loss during ransomware attacks by integrating with multiple levels of security, tying to identity management systems, and allowing placement of blocks at the endpoint level.
Cybersecurity Consultant | Managed Infrastructure Services Head | Business Apps and DevOps Head at Blueberry Tech Solutions India Pvt Ltd
It allows simple whitelisting and has a learning mode for new installations, which reduces false positives by adapting to typical user habits.
Director, Information Technology at Premier Realty Group
Its web component prevents infections from malicious websites, which enhances its anti-malware capabilities.
Owner at Octo-Xpressions
One of the strong features of ESET PROTECT Enterprise is its ability to work well on old computers.
Security Network Engineer at АТ "Банк інвестицій та заощаджень"
 

Categories and Ranking

Cisco XDR
Ranking in Extended Detection and Response (XDR)
14th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
ESET PROTECT Enterprise
Ranking in Extended Detection and Response (XDR)
20th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
16
Ranking in other categories
Anti-Malware Tools (9th)
 

Mindshare comparison

As of February 2026, in the Extended Detection and Response (XDR) category, the mindshare of Cisco XDR is 1.8%, up from 1.0% compared to the previous year. The mindshare of ESET PROTECT Enterprise is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Extended Detection and Response (XDR) Market Share Distribution
ProductMarket Share (%)
Cisco XDR1.8%
ESET PROTECT Enterprise1.2%
Other97.0%
Extended Detection and Response (XDR)
 

Featured Reviews

Joseph Houghes - PeerSpot reviewer
Cloud Architect at Pure Storage
flexible reporting and analytics boost data-driven security responses
The feature I appreciate the most about Cisco XDR is the flexibility for a user to be able to create their own reporting and dashboards. I would say I got to stop beta testing myself. I am testing what can be customized the most with it. Being able to ingest all the analytics and make it something that's either meaningful to them or to their own leadership is a big plus. It's not just what the product is at launch; you have the ability to customize and make it useful to your business to actually get real, purposeful information out of just a swamp of data. The features of Cisco XDR have actually benefited the organization significantly by allowing us to do the outputs of specific data and even filtered subsets of the data. We can do the same reporting but only deliver in either reports or dashboards the information about the systems that a specific team is responsible for, or the larger teams that multiple departments or IT silos roll up into. We're basically able to just modify the filters and have the same reports in the same dashboards where it's all the same; 99% of the work is the same.
Manikumar David - PeerSpot reviewer
IT Manager at R K Khanna and Associates
Provides comprehensive monitoring and policy implementation with room for memory optimization
ESET PROTECT Enterprise makes the system a little slow sometimes and updates occur at startup. Sometimes unwanted pop-ups appear to users, and they are unable to disable them. The user-friendliness is lacking in some areas. When users are using any computer, ESET PROTECT Enterprise should work in the background without consuming much memory, and any updates should proceed in the background without disturbing the user.
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
9%
Government
9%
University
7%
Comms Service Provider
14%
Computer Software Company
12%
Government
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise2
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco XDR?
My experience with pricing, setup costs, and licensing has been intriguing. I used to work for a Cisco partner, and I still have friends there with whom I discuss comparisons regarding some hardwar...
What needs improvement with Cisco XDR?
Improvements in Cisco XDR revolve around performance. The less performance it utilizes to run at high configuration levels, the better it becomes, so all vendors need to continue working on keeping...
What is your primary use case for Cisco XDR?
As a security consultant, I use multiple SIEM and XDR solutions, so cumulatively, I can say I have used Cisco XDR for around one year.
What needs improvement with ESET Protect?
One area for improvement in ESET PROTECT Enterprise is its capabilities on Mac devices, which are less functional compared to Windows. In terms of device management, ESET PROTECT Enterprise could i...
What is your primary use case for ESET Protect?
My customers use ESET PROTECT Enterprise to secure all their operating systems; we have a lot of customers who rely on this antivirus. It also acts as a platform where I can manage all the devices ...
What advice do you have for others considering ESET Protect?
I suggest that other users considering ESET PROTECT Enterprise utilize this platform to manage all their laptops and apply security policies effectively to protect their Windows environments. On a ...
 

Also Known As

No data available
ESET Protect, ESET File Security
 

Interactive Demo

Demo not available
 

Overview

Find out what your peers are saying about Cisco XDR vs. ESET PROTECT Enterprise and other solutions. Updated: December 2025.
881,757 professionals have used our research since 2012.