Cisco Provider Connectivity Assurance vs ITRS Geneos comparison

Cisco and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Cisco is ranked #43 with an average rating of 8.0, while ITRS is ranked #34 with an average rating of 5.0. Cisco holds a 0.5% mindshare in APM, compared to ITRS’s 1.1% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Cisco Provider Connectivity...

Read 24 Cisco Provider Connectivity Assurance reviews

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894 Comparison Views

100% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
2,653 Comparison Views

96% willing to recommend

Cisco Provider Connectivity...

ITRS Geneos

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Executive SummaryUpdated on Jun 15, 2025

ITRS Geneos and Accedian Skylight are both robust monitoring solutions. Accedian Skylight seems to have the upper hand due to its comprehensive capabilities.

Features: ITRS Geneos offers detailed monitoring of trading applications and infrastructure, real-time analytics, and customizable dashboards. Accedian Skylight provides performance monitoring, network visibility, and precision analytics. Accedian Skylight's advanced network visibility features give it an edge.

Room for Improvement: ITRS Geneos needs a more intuitive configuration process, modernized integrations, and backend enhancements. Accedian Skylight requires improvements in user interface aesthetics, more streamlined reporting features, and enhanced usability.

Ease of Deployment and Customer Service: ITRS Geneos has a complex setup process but strong customer support post-deployment. Accedian Skylight offers a straightforward deployment procedure with satisfactory customer service.

Pricing and ROI: ITRS Geneos is cost-effective with a quicker return on investment. Accedian Skylight's higher initial setup cost is justified by its extensive feature set, resulting in higher long-term value.

To learn more, read our detailed Cisco Provider Connectivity Assurance vs. ITRS Geneos Report (Updated: September 2025).

Buyer's Guide

Cisco Provider Connectivity Assurance vs. ITRS Geneos

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Provider Connectivity...

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Ranking in Network Monitoring Software

42nd

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Ranking in Network Monitoring Software

67th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (46th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cisco Provider Connectivity Assurance is 0.5%, up from 0.4% compared to the previous year. The mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ITRS Geneos	1.1%
Cisco Provider Connectivity Assurance	0.5%
Other	98.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Pifu Lin

Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.

Addresses connectivity issues with real-time monitoring while offering good local support

I had prepared for COC and the client. I work as a vendor for a client using Flow Mount for network performance monitoring. I focus on resolving client-side issues related to Packy Performance and quality use. This involves addressing network device issues, specifically Cisco network devices One…

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature I used to like the most was its ability to decode layer seven protocols, although this is becoming less useful now that encryption is so widespread."

"The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online."

"I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else."

"The performance of Accedian Skylight is better than other vendors."

"The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly."

"If [the problem] is something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas..."

"It is about finding operational problems. When sites go down, we try to determine who is at fault. While there is not much finger-pointing, the solution is just trying to analyse when there is an outage and where do we start looking to fix it. The very nature of why organization chooses to use the solution is to accelerate the meantime to resolution and find where problems lie to get them rectified as quickly as possible."

"This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations."

More Cisco Provider Connectivity Assurance pros

"The great advantage of this tool is real-time monitoring."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"Tons of default modules which are available out of the box"

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

More ITRS Geneos pros

Cons

"Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable... It will just take a little bit of time for their user interface to get a little bit better."

"Because of the policies in Vietnam, we cannot connect the system to the Accedian cloud. It would be good if Accedian could provide a local cloud. In the next release, I would like them to focus on improving and adding more reporting features. This will help the operations teams."

"Human resource costs can be high when dealing with connection issues."

"There should be an option to update and upgrade the solution to the new version without having to re-buy it. I have clients switching to other solutions. The old solution is great, but if you change your license to a new one, you have to almost re-buy it completely."

"I would like to see some improvements in parts of their synthetic transactions, which includes all the latency, jitter, and throughput. I would like to see some Layer 7 analytics in there. I want to be able to do a DNS request, HTTP GET request, or even SIP call point-to-point or via registration."

"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."

"It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."

"For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."

More Cisco Provider Connectivity Assurance cons

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"Data visualization – real time and historical – is a weakness."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

More ITRS Geneos cons

Pricing and Cost Advice

"We understand there's a significant cost difference, but have yet to investigate fully."

"The pricing is cheaper than other competing products, which is better for our budgets."

"It provides value and the cost is not huge."

"Pricing is a little bit expensive."

"The solution was previously well-regarded, but after being acquired by Accedian, the prices have significantly increased. This has made it challenging to sell the product due to its high cost. It is an expensive solution."

"The price is competitive overall, depending on the type of customer."

"If you look into Riverbed, it's a licensing nightmare. You need to pay for every type of analysis... If you don't look into licensing, Riverbed and SolarWinds are pretty comparable. But if you look into licensing it would not be smart to go for either of them. On the pure, bare-metal basis, it's the same. But when you get the bare metal and a few basic licenses, then you need all those other licenses just to be sure that there's no issue... One of the great things about Skylight is you have them all, and you actually need them all."

"It's not for free, clearly. But on the other hand, it offers very interesting functionality. We pay around €100,000."

More Cisco Provider Connectivity Assurance pricing and cost advice

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"I can say it's not that cheap because the licensing is a little bit costly"

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Pricing and licensing is based on the requirements."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

36%

Manufacturing Company

Financial Services Firm

Government

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	6
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

What needs improvement with Accedian Skylight?

Human resource costs can be high when dealing with connection issues. I require more tools to file and resolve these issues efficiently.

See all answers

What is your primary use case for Accedian Skylight?

See all answers

What advice do you have for others considering Accedian Skylight?

I'd rate the solution eight out of ten.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

Comparisons

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Compared 33% of the time

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Compared 13% of the time

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Compared 10% of the time

NETSCOUT nGeniusONE vs Cisco Provider Connectivity Assurance

Compared 9% of the time

SolarWinds NPM vs Cisco Provider Connectivity Assurance

Compared 7% of the time

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Dynatrace vs ITRS Geneos

Compared 23% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 13% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

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Product Reports

Buyer's Guide

Cisco Provider Connectivity Assurance

October 2025

Cisco Provider Connectivity Assurance report

Download Cisco Provider Connectivity Assurance product report

Buyer's Guide

ITRS Geneos

October 2025

Download ITRS Geneos product report

Also Known As

Accedian Skylight, Accedian SkyLIGHT PVX, SkyLIGHT PVX, SecurActive, Performance Vision

Geneos

Overview

Cisco Provider Connectivity Assurance is known for its user-friendly approach to network analysis and performance monitoring. It excels in real-time diagnostics, helping organizations quickly resolve network issues and optimize performance effortlessly.

Cisco Provider Connectivity Assurance focuses on comprehensive network troubleshooting and performance monitoring, assisting in identifying bottlenecks and analyzing applications. Real-time data collection and evaluation ensure IT infrastructure efficiency. With active monitoring of latency, jitter, and throughput, users maintain smooth operations across multiple sites and applications. While highly effective, improvements in data handling, protocol support, and dashboard aesthetics are suggested to enhance user experience.

What are the key features of Cisco Provider Connectivity Assurance?

Flow Matrices: Advanced analysis of network paths and traffic distribution.
SQL and DNS Analysis: In-depth insights into database and domain queries for troubleshooting.
Bandwidth Assessment: Evaluation of network capacity and utilization for performance optimization.
Real-time TWAMP Monitoring: Tracks network performance using Two-Way Active Measurement Protocol.
Application Performance Modules: Monitors the performance of various applications and services.
Customizable Dashboards: Personalized views for tracking critical network metrics and trends.
PCAP Capturing: Detailed packet analysis using tools like Wireshark for deeper insights.

What benefits and ROI should users look for in reviews?

Ease of Use: Intuitive design allowing users to swiftly diagnose network issues.
Comprehensive Monitoring: Enhanced visibility of network activity for better control.
Performance Efficiency: Optimization of throughput, reducing downtimes and improving service delivery.
Cost-Effectiveness: Balances features and functionality with competitive pricing for better ROI.

In industries such as telecommunications and finance, where network reliability is crucial, Cisco Provider Connectivity Assurance offers critical network performance insights. It supports high-demand environments by providing data-driven decisions, ensuring infrastructures handle increased loads efficiently.

Cisco

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

T-Systems, Thomson Reuters, Bordeaux Metropole, CGI, Citadelle Regional Hospital Center, Lorraine Institute of Oncology, Luxembourg Institute of Health, Groupe BPCE, Group S, Splitpoint, Horus-Net, Audatex, Indexis, Province de Liège, EASI, Spie Batignolles, Faymonville

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Cisco Provider Connectivity Assurance vs. ITRS Geneos

September 2025

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