BMC Helix Client Management vs Cisco Meraki Systems Manager (MDM+EMM) comparison

BMC Helix and Cisco are both solutions in the Mobile Device Management (MDM) category. BMC Helix is ranked #8 with an average rating of 8.5, while Cisco is ranked #3 with an average rating of 8.6. BMC Helix holds a 4.6% mindshare in MDM, compared to Cisco’s 5.6% mindshare. Additionally, 100% of BMC Helix users are willing to recommend the solution, compared to 96% of Cisco users who would recommend it.

BMC Helix Client Management

Read 7 BMC Helix Client Management reviews

947 Views
180 Comparison Views

100% willing to recommend

Cisco Meraki Systems Manage...

Read 33 Cisco Meraki Systems Manager (MDM+EMM) reviews

2,102 Views
315 Comparison Views

96% willing to recommend

BMC Helix Client Management

Cisco Meraki Systems Manage...

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Executive SummaryUpdated on Sep 1, 2025

Cisco Meraki Systems Manager and BMC Helix Client Management compete in the endpoint management category. Cisco Meraki appears to have an advantage due to its robust cloud-based features and ease of deployment.

Features: Cisco Meraki Systems Manager offers cloud-based device management with features like geofencing, remote wiping, and app deployment, all accessible via a centralized dashboard. It provides real-time data and insights for security and network performance. BMC Helix Client Management delivers comprehensive endpoint management across various operating systems, offering strong remote control capabilities and compliance management, supplemented by detailed inventory and software deployment features.

Room for Improvement: Cisco Meraki Systems Manager could improve its advanced configuration flexibility, Linux compatibility, and scripting capabilities. Users also report high costs and a need for better integration with non-Apple devices and technical support. BMC Helix Client Management needs enhancements in mobile device management, vulnerability assessment tools, and better support for additional OS platforms, as well as improved remote access capabilities.

Ease of Deployment and Customer Service: Cisco Meraki Systems Manager is noted for its flexibility in deployment across public and hybrid clouds, providing easy remote access. Customer service is generally reliable but expensive. BMC Helix Client Management focuses on strong on-premises deployment, effectively managing diverse endpoint environments with reliable technical support, though some integrations are missing.

Pricing and ROI: Cisco Meraki Systems Manager has higher pricing compared to competitors, but users recognize its value for remote management. Licensing is per device, which can be costly for multiple users. BMC Helix Client Management is considered more affordable, with endpoint-based pricing that offers good performance value. Both report positive ROI, with Cisco Meraki enhancing efficiency through significant remote management benefits.

To learn more, read our detailed BMC Helix Client Management vs. Cisco Meraki Systems Manager (MDM+EMM) Report (Updated: September 2025).

Buyer's Guide

BMC Helix Client Management vs. Cisco Meraki Systems Manager (MDM+EMM)

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Client Management

Ranking in Mobile Device Management (MDM)

8th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Endpoint Compliance (6th)

Cisco Meraki Systems Manage...

Ranking in Mobile Device Management (MDM)

3rd

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Enterprise Mobility Management (EMM) (6th)

Mindshare comparison

As of October 2025, in the Mobile Device Management (MDM) category, the mindshare of BMC Helix Client Management is 4.6%, up from 3.8% compared to the previous year. The mindshare of Cisco Meraki Systems Manager (MDM+EMM) is 5.6%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile Device Management (MDM) Market Share Distribution
Product	Market Share (%)
Cisco Meraki Systems Manager (MDM+EMM)	5.6%
BMC Helix Client Management	4.6%
Other	89.8%

Mobile Device Management (MDM)

Featured Reviews

Cristian Testa

Presales Manager Product Manager - Latin America Region at tdi

A stable solution that allows you to manage IT clients from receipt to retirement

The initial setup is straightforward and easy to use, but you need to understand the different functionalities and modules. The console version and the Hub application are different, and you need some knowledge to make the process easier. Deployment typically takes about two months. You start with the initial setup and then continue with operations. The deployment process is straightforward. The master installation takes about thirty minutes. After that, you deploy different relays to discover the endpoints and create the credentials and sources to install the agents. Once the agent is installed on an endpoint, you can manage it as needed. The first step is always the installation. BMC Client Management can be deployed both on cloud and on-premises. After the COVID-19 pandemic, there was an increased need for remote solutions, so we have customers using both models. In BMC Client Management, I'd rate the initial setup as an eight out of ten.

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Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Has simplified hardware issue identification but needs integrated communication options

We have monitoring capabilities and we are monitoring some network tools from Cisco Meraki Systems Manager (MDM+EMM) and troubleshooting as well. I am currently working with version MR 32.1.4. Policy involves connecting mostly through emails, as we don't have any special kind of policy features. If any alert comes, we connect via mail. We don't utilize the geolocation tracking feature. The unified dashboard helps me simplify device management for my team based on the location, as we have configured devices from many different countries. We give the device's name based on the location, allowing us to identify easily in the dashboard. Regarding operational cost savings, it is cost-saving because in other companies, they use different tools for different networks, such as one for Windows, another for Linux, and a different one for VMware. We use all the systems including Windows, Linux, and networking under Cisco, Centreon, and Cisco Meraki Systems Manager (MDM+EMM), which is very cost-efficient. Regarding pricing and licensing of Cisco Meraki Systems Manager (MDM+EMM), I don't have information about that, as we are from the technical department. Details about subscription and quotation come from another department. I rate this solution 8 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."

"The inventory and patch management tools are very valuable."

"The support from BMC Client Management is very good."

"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."

"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."

"The most valuable features of the solution are patch management and software license management."

"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."

"Initial setup was easy."

"It's very easy to just keep adding devices as needed."

"The proprietary standards and modules are the most valuable features."

"It's extremely competitive and very good for a product in this sphere."

"They can provide detailed information about your devices, including their validity, license status, etc."

"The solution is simple."

"The best features of Cisco Meraki Systems Manager include its simplicity and ease of use. It is straightforward to set up and manage devices compared to other products."

"The remote security feature, as well as the ability to control devices from anywhere, is one of the more beneficial features of Cisco Meraki Systems Manager (MDM+EMM)."

More Cisco Meraki Systems Manager (MDM+EMM) pros

Cons

"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."

"The solution needs to add whitelisting because many customers request it."

"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."

"BMC Client Management could improve in the area of integration."

"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."

"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."

"The solution does not offer the functionality of remote access to users."

"The maintenance is average."

"Linux compatibility needs improvement."

"There are problems with the connection on the client side, and the app that was deployed could be better."

"The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive, and I'd like to see a reduction in cost."

"Integration with other tools, such as, ConnectWise Automate."

"Security could be improved, and there could be more features that enable you to customize the end customer solution."

"If Cisco Meraki Systems Manager integrates with other solutions or models, such as ACA's radio solution, on the same equipment or within the same cloud environment, it will offer significant benefits.""

"I've participated in numerous product launches primarily focused on HP and Dell. Consequently, there should be a vested interest in local gatherings to showcase product advantages and performance. Particularly in Singapore, it only has so limited integrators to engage in IP product sales. There's room for improvement through dedicated workshops and training. The European and Western markets differ significantly from the context here. The physical location holds more importance. Thus, they should have a survey to evaluate demand, supply, and sales points, tailoring strategies accordingly."

More Cisco Meraki Systems Manager (MDM+EMM) cons

Pricing and Cost Advice

"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."

"To use BMC Client Management they charge annually per node."

"The solution is low cost."

"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."

"My customers at times have issues with the price of the solution. It is expensive, but overall it is worth it. The licensing model cost is based on how many devices you require."

"It's extremely competitive and very good for a product in this sphere."

"This product is reasonably priced."

"The price is high for the market."

"Meraki MDM is the cheapest solution we have used."

"The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive."

"The storage is affordable and the system has some price-related issues. Therefore, keeping the price in mind, I would rate it seven out of ten."

"Cisco Meraki Systems Manager is an expensive solution."

More Cisco Meraki Systems Manager (MDM+EMM) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

23%

Financial Services Firm

13%

Government

13%

Retailer

10%

Computer Software Company

16%

Manufacturing Company

11%

Construction Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What do you like most about BMC Client Management?

The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time.

See all answers

What is your experience regarding pricing and costs for BMC Client Management?

BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe t...

See all answers

What needs improvement with BMC Client Management?

In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. ...

See all answers

What do you like most about Cisco Meraki Systems Manager (MDM+EMM)?

The product provides a universal dashboard.

See all answers

What is your experience regarding pricing and costs for Cisco Meraki Systems Manager (MDM+EMM)?

The pricing sits at a mid-level range, around five or six. There are cheaper and more expensive tools available, but the price features parity is good.

See all answers

What needs improvement with Cisco Meraki Systems Manager (MDM+EMM)?

While the graphical user interface is user-friendly and easy to configure, I see room for improvement in integration with third-party tools. We haven't had any integration issues, but potential lim...

See all answers

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Product Reports

Buyer's Guide

Mobile Device Management (MDM)

September 2025

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Buyer's Guide

Cisco Meraki Systems Manager (MDM+EMM)

October 2025

Cisco Meraki Systems Manager (MDM+EMM) report

Download Cisco Meraki Systems Manager (MDM+EMM) product report

Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management

Meraki MDM

Overview

BMC Helix Client Management offers robust systems management capabilities, focusing on patch management, software licensing, and remote administrative access, crucial for compliance and security.

BMC Helix Client Management enables efficient endpoint management across diverse systems with features like software deployment, inventory control, and compliance management. Offering stable performance, the SaaS version excels in supporting IT managers in regulatory compliance while managing thousands of endpoints. Users find the remote control feature exceptionally useful in remote work settings, facilitating updates and issue resolution seamlessly. There is a growing demand for enhancements such as Linux and Android support, improved integration, and mobile device management. Additionally, clients suggest the inclusion of vulnerability assessment, better agent reliability, application whitelisting, and refined remote command execution capabilities.

What are the key features of BMC Helix Client Management?

Patch Management: Streamlines deployment and updates to ensure security compliance.
Software License Management: Optimizes usage and adheres to licensing agreements.
Remote Control Access: Facilitates remote troubleshooting and updates without delays.
Inventory Management: Provides comprehensive oversight of software assets.
Compliance Management: Assists in maintaining regulatory standards across endpoints.

What benefits should users expect from BMC Helix Client Management?

Cost Reduction: Enhances operational efficiency and license use, leading to cost savings.
Management Efficiency: Simplifies overseeing large endpoint environments.
Security Enhancement: Ensures strict compliance with security protocols, reducing risk.
Improved Support for Remote Work: Seamless updates and troubleshooting improve remote productivity.

In the tech-savvy industry, BMC Helix Client Management proves invaluable for IT managers tasked with software deployment and comprehensive endpoint oversight. Users in heavily regulated sectors leverage its capabilities for ensuring compliance and optimizing resource usage, ultimately driving management efficiency and reducing operational costs.

BMC Helix

Every user is unique. Every device, a bit different. Systems Manager keeps the network in the loop about constantly changing devices, automatically tracking device posture and adjusting security policies to match.

Cisco

Sample Customers

Charter Manufacturing

Hafen Hamburg & Empire Riverside Hotel, Eastview Church, Tourism Holdings, Colegio Sagrada Familia Hijas de Jesús, Tommy Bahama's, Canadian School Mexico, Rosebank College

Buyer's Guide

BMC Helix Client Management vs. Cisco Meraki Systems Manager (MDM+EMM)

September 2025

Free Report: BMC Helix Client Management vs. Cisco Meraki Systems Manager (MDM+EMM)

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