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Cisco Jabber vs Mitel Communications Director comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Ranking in Unified Communications
6th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Mitel Communications Director
Ranking in Unified Communications
20th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
IP Telephony & Unified Communications (12th)
 

Mindshare comparison

As of May 2025, in the Unified Communications category, the mindshare of Cisco Jabber is 8.5%, up from 7.7% compared to the previous year. The mindshare of Mitel Communications Director is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

CM
Shows other's availability and status, offers powerful chat features, and integration across platforms is strong
The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.
it_user217503 - PeerSpot reviewer
An easy to use product. Numerous applications are available for it.
The MCD or Mitel Communications Director is now called the MiVoice Business- Great product- we have had it for many years when it was called the MCD or 3300. Mitel has always had a great migration program and has allowed us to upgrade the system over time, upgrades are easy and can be done as we…
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Top Industries

By visitors reading reviews
Healthcare Company
17%
Financial Services Firm
14%
Computer Software Company
12%
Government
11%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Also Known As

Jabber
Communications Director
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Banfield Pet Hospital, Carlsberg Breweries
Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: April 2025.
850,028 professionals have used our research since 2012.