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Cisco Jabber vs NEC UNIVERGE Sphericall comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Ranking in Unified Communications
8th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
NEC UNIVERGE Sphericall
Ranking in Unified Communications
10th
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
IP Telephony & Unified Communications (7th), Mobile Communication Gateways (2nd)
 

Mindshare comparison

As of May 2026, in the Unified Communications category, the mindshare of Cisco Jabber is 3.0%, down from 8.5% compared to the previous year. The mindshare of NEC UNIVERGE Sphericall is 3.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Cisco Jabber3.0%
NEC UNIVERGE Sphericall3.2%
Other93.8%
Unified Communications
 

Featured Reviews

reviewer912129 - PeerSpot reviewer
Senior Technical Manager at a financial services firm with 501-1,000 employees
Stable, easy to set up, and works fine
Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams.  It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…
it_user422535 - PeerSpot reviewer
Co-Founder at a comms service provider with 501-1,000 employees
The capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies.
Staff for administering Univerge 3C are telecomms specialist, but the person who administrates Active Directory could be the one as it´s a platform that is fully software based. We have customers who started up with the product running v2 over ATM and are now based on SWA (Software Assurance) they have been migrating to the latest versions of the software, replacing some gateways from ATM to ethernet, however I believe there is no need to drop their investment. Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop). Finally, the capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies with the option to access to great tools for collaboration and stop spending a lot of money in travelling, training, etc.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In summary, this product worked well for what I needed to do."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"Everyone in our company uses Cisco Jabber for phone calls and internal chat."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"This product makes my life much easier by shortening the distance between my boss and the rest of my team."
"The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured."
"It is as robust and stable from a few phones in one location to thousands of phones over hundreds of locations."
"Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop)."
 

Cons

"Cisco Jabber is not a collaborative tool."
"I presume that very small businesses would have a tough time justifying the investment."
"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically."
"Cisco Jabber is not a collaborative tool."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Customer Service: This was a weakness in the past, and it took a few years from the acquisition of the product until now for it to become a core IP solution."
"This was a weakness in the past, and it took a few years from the acquisition of the product until now for it to become a core IP solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
16%
Government
10%
Healthcare Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Jabber
UNIVERGE Sphericall
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
The Peninsula Shanghai, Voorhees College, Keller Williams Realty, Curve
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: April 2026.
894,668 professionals have used our research since 2012.