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Chatter vs HipChat [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
Enterprise Social Software (15th)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"The conversation function to engage different groups is the most valuable feature."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"It is a communicator for partners and clients."
"I would strongly recommend this product."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
 

Cons

"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"Chatter invites should be possible from the UI on opportunity records."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"The storage of documents was quite limited when we used the tool."
"We would not select them again."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Occasionally, there were stability issues with uploads and downloads."
"Currently, one email ID is linked to one HipChat cloud group."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"There was some problem with the company firewall. It was not stable in some versions."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
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Top Industries

By visitors reading reviews
Construction Company
20%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
13%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Comparisons

 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: June 2026.
906,887 professionals have used our research since 2012.