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Carbonite Server vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
57th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
Cloud Backup (45th)
Unitrends
Ranking in Backup and Recovery
26th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Backup and Recovery category, the mindshare of Carbonite Server is 1.0%, up from 0.6% compared to the previous year. The mindshare of Unitrends is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Unitrends0.7%
Carbonite Server1.0%
Other98.3%
Backup and Recovery
 

Featured Reviews

CP
Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees
A reliable backup product which needs little management
For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.
Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Daily recovery tests have validated restore readiness and ensured consistent data protection
The best features of Unitrends include the daily reporting functionality. When backups fail, it is obvious in the logs what caused the issue. Most times it is a credential problem, which is relatively easy to resolve. Though I have experienced a few more challenging issues, nothing has affected critical backup restore functionality. Every time I have needed to restore something, it has worked successfully. The support team is readily available when I need assistance, and they help walk me through issues, solving them within a reasonable timeframe. The automated backup scheduling feature has helped our organization in managing backup timelines and consistency by handling all the work automatically. We set the schedule, breaking things into smaller chunks since our main common area for files is large. I have staggered the backups so some areas receive more attention than others, particularly for less active data. Adding, removing, excluding, and inputting elements is straightforward. The system makes it simple to schedule portions and generate reports on their functionality. The impact of Unitrends' instant recovery features on strengthening data security measures is significant. I generally use instant recovery when restoring specific files or instances where we need data that has changed. The process involves loading the backup, selecting the desired version, waiting for it to unpack, and retrieving the file. Every restore attempt has been successful. I run instant recovery daily in test mode on two virtual machines. I use it to test my domain controller and file server to ensure they communicate properly in the test environment. This ensures that in case of failure, I can activate the recovery and restore server functionality.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support handled all our issues quickly and effectively."
"It seems reliable and easy to use."
"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."
"It does not slow down your computer or use a lot of resources as it works."
"The efficiency and convenience are excellent."
"The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use."
"This solution is very simple to use and I will recommend it to anybody."
"The solution is a free engine to help work with the container."
"The predictive analytics are great and the reporting is awesome."
"The ability to diversify jobs within the same server helps break down a large chunk of data into more manageable and concentrated chunks."
"What I found most valuable in Unitrends is its simple user interface. It also works reliably."
"Easily mastered interface and application for backup/recovery, versatile, works well in VM and physical environments, with nice VM or file-level recovery without spinning anything up to accommodate."
"With all these new features and (performance) improvements as well as the fusion between two great companies (Unitrends and PHD Virtual), and their products, UEB 7.5 is a feature rich product which I can easily promote to all my customers."
"I am impressed with the tool's reporting and UniView features."
"Less headaches to worry about backups."
"The ability to back up both physical and virtual appliances under one roof."
 

Cons

"The Hyper-V backup has room for improvement."
"In the next release I would like to see an improvement in the auto failover option."
"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."
"When you have to restore it, Carbonite takes a lot of time."
"The support for object storage isn't quite there yet; its public cloud support can be improved."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"The stability has room for improvement."
"They do not yet have USB recovery but they are adding it in coming releases."
"All I can tell you is my friends made fun of me because of how often I had to call technical support."
"It would be great to have the job throttle/limit the max number of backups on a single ESXi host."
"Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."
"I would like to see the improve High availability features like switchover and switchback process. also unitrends boomerang compatibilities."
"Stabilizing SQL database backups: They are way too sensitive and I am having to constantly fix SQL level backups."
"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."
"Technical support has not been very helpful when there are complex issues. It is sometimes difficult to find someone who can answer questions the right way."
"​​Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago."
 

Pricing and Cost Advice

"Its price is reasonable."
"The solution is open source."
"We pay 9,000 dollars per year for our license."
"The pricing is between $120 and $150 per year."
"Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s)."
"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."
"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."
"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."
"You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed."
"The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive."
"With respect to cost, my advice is to get what you need."
"No comment."
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
Computer Software Company
9%
Healthcare Company
7%
Construction Company
7%
Manufacturing Company
15%
Construction Company
11%
Retailer
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise16
Large Enterprise8
 

Questions from the Community

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What needs improvement with Unitrends?
I would evaluate the impact of Unitrends' ransomware detection for strengthening our data security measures as somewhat misleading. The ransomware detection from the appliance incorrectly identifie...
What is your primary use case for Unitrends?
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a daily basis, or more frequently depending on requirements, and testing the virtua...
What advice do you have for others considering Unitrends?
Regarding Unitrends' integration with leading cloud services, I utilize Spanning, which handles Microsoft 365 environment backup for a location without direct file server access. Their SharePoint d...
 

Also Known As

Carbonite Recover Backup
No data available
 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about Carbonite Server vs. Unitrends and other solutions. Updated: June 2026.
899,052 professionals have used our research since 2012.