"Technical support handled all our issues quickly and effectively."
"It does not slow down your computer or use a lot of resources as it works."
"Easy verification of things is the most valuable feature."
"It seems reliable and easy to use."
"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."
"The solution’s ransomware recovery, from a security perspective, is one of the biggest features of the product. We don't have to worry about the operational complexity of air-gapped backups and can rely more on the immutability approach. It is a highly valued feature in this solution."
"Rubrik is cheap, and you get good performance."
"Not having to specify a time to run a backup with a fixed schedule is something that's really beneficial. In the past we had to schedule and try to manually stagger things over the window, to back up everything. Because Rubrik is SLA-based, you say, "Well, I need it to fit in this window here," and it just backs it up when it's most convenient for the Brik and for the third-party system. It looks at the CPU usage and says, "Okay, it's not as busy now. I know I've got time to take the backup." That's a real advantage."
"The initial setup is easy."
"The ease of use and innovation are the features that stand out for us."
"The live mount reduces complexity."
"Rubrik is a faster unit from a hardware perspective. Things, like Live Mount, mean we can bring services back straightaway, then have them transition back into the live storage in the background. Because we can use Live Mount to do instant restores, a restore is now a five-minute job. Then, the rest of it is done in the background, rather than doing something for an hour before you actually get the restore back."
"Its reporting is most valuable. I like how it reports that everything is successfully backed up. It provides a summarized report that I can give to auditors and management."
"They do not yet have USB recovery but they are adding it in coming releases."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."
"Looking at how the data is broken down, we can see the total story, but sometimes it's difficult to see how big a particular snapshot is. Across 90 days of snapshots, which one is a particularly large one? Looking at the data holistically could be a lot easier."
"We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help."
"They should give more access to the backend capabilities. From a customer point of view, you do not have access to all the features on the system. You have to engage their support to perform some of the tasks. It would be helpful for an experienced engineer to be able to go and do some of those tasks prior to contacting the support."
"The Office 365 protection could be improved."
"It would be nice if they could work on the pricing a bit."
"There are some features to improve on in Rubrik. For instance, they should have a tool where we can integrate with our SAP HANA. Directly from the HANA studio, we should be able to do a backup. That's what I'm looking forward to in the future."
"User interface could be improved."
"The integrated reporting is not really that nicely built. The reporting functionality could definitely be a little bit more customizable from an administration perspective, with an easier to understand interface."
Carbonite Server is ranked 36th in Backup and Recovery Software with 3 reviews while Rubrik is ranked 2nd in Backup and Recovery Software with 37 reviews. Carbonite Server is rated 8.6, while Rubrik is rated 9.0. The top reviewer of Carbonite Server writes "Granular Restore feature has been a lifesaver, but the support for object storage isn't quite there yet". On the other hand, the top reviewer of Rubrik writes "Easy to use with an intuitive web interface, helpful support, good performance, and saves us time". Carbonite Server is most compared with Veeam Backup for Office 365, Zerto, Acronis Backup, Veeam Backup & Replication and Azure Backup, whereas Rubrik is most compared with Veeam Backup & Replication, Cohesity DataProtect, Commvault Complete Data Protection, Dell PowerProtect DD (Data Domain) and Veritas NetBackup. See our Carbonite Server vs. Rubrik report.
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