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Broadcom DX Application Performance Management vs ITRS Geneos comparison

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Featured Review
Abdulla Pathan
Good monitoring capability helps to fine-tune performance and identify problems
Yes. However we dropped due to not able to achieve RoI due to high cost
AlbertJurisic
Monitors 24/7 Mission critical apps with low overhead, quick and helpful reporting
Business-wise very much. We have the best solution in the local market because we are the most experienced APM vendor in our region and have very... Read more →
PeterWard
Helps avoid long periods of downtime and gives us visibility into when things aren't working properly so we can fix them
It's catching things that are going wrong before they become catastrophic, in most cases. It helps us avoid long periods of downtime and gives us a... Read more →
Buyer's Guide
Broadcom DX Application Performance Management vs. ITRS Geneos
July 2022
Free Report: Broadcom DX Application Performance Management vs. ITRS Geneos
Find out what your peers are saying about Broadcom DX Application Performance Management vs. ITRS Geneos and other solutions. Updated: July 2022.
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620,987 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It does everything we wanted it to do.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.""The stability of New Relic APM is very good.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The most valuable feature is application monitoring.""The monitoring so far has been good and we are happy with it.""The simplicity of the dashboard is very good.""We like the performance of the product."

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"The deployment was easy.""​Deep Dive and Transaction Analysis Triage capability.​""The configuration and the manager tool are good features.""Scalable, stable, and easy to deploy APM tool which effectively monitors code-level visibility.""I have found Broadcom DX Application Performance Management to be scalable.""We are using the on-premise and cloud versions of Broadcom DX Application Performance Management.""The feature that I have found the most valuable is its user interface.""I like that it gives you a wide range of data where you can see the application outage response from concurrent locations and the number of stalled jobs."

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"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.""One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts.""The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting.""The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses.""The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

More ITRS Geneos Pros →

Cons
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""The solution could improve by having more network monitoring features, such as for all the infrastructure.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information.""It would be nice if there were pre-made dashboards.""I haven't come across any features that are lacking.""They should bring the pricing down to be more competitive.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

More New Relic APM Cons →

"The technical support is very poor.""User Experience is a BIG one. Integration of all of APM components into one swift deployment.""The stability could be more reliable.""They can make it easier to configure.""Technical support needs to be more responsive and address support tickets more quickly.""Lacks some integration between all the tools.""Support could be much better.""It doesn't have a proper database, and the configuration is very difficult."

More Broadcom DX Application Performance Management Cons →

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot.""Mobile phone integration is probably not as rich as it could be.""One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

More ITRS Geneos Cons →

Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

    • More New Relic APM Pricing and Cost Advice →

  • "Broadcom is a better and cheaper option from the financial perspective. It also depends on the DLP plug."
  • "The licensing costs are expensive."
  • "It is definitely expensive for what we get, but there isn't an alternate option at the moment."
  • "The license for Broadcom DX Application Performance Management is annual. The licensing model could improve because there is not any limit to deploying the agent, there should be some limits on it."
  • "All discounts are case by case to accommodate the client's budgets."

    • More Broadcom DX Application Performance Management Pricing and Cost Advice →

  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • "The pricing seems reasonable. We're happy enough with it."

    • More ITRS Geneos Pricing and Cost Advice →

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    Questions from the Community
    Any advice about APM solutions?
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Read all 5 answers   →
    What do you like most about New Relic APM?
    Top Answer:The monitoring so far has been good and we are happy with it.
    Read all 27 answers   →
    What is your experience regarding pricing and costs for New Relic APM?
    Top Answer:While we do pay for the solution on a monthly basis, I can't speak to the exact cost of the product. There might also be… more »
    Read all 18 answers   →
    What do you like most about Broadcom DX Application Performance Management?
    Top Answer:We are using the on-premise and cloud versions of Broadcom DX Application Performance Management.
    Read all 12 answers   →
    What is your experience regarding pricing and costs for Broadcom DX Appli...
    Top Answer:The license for Broadcom DX Application Performance Management is annual. The licensing model could improve because… more »
    Read all 8 answers   →
    What needs improvement with Broadcom DX Application Performance Management?
    Top Answer:Broadcom DX Application Performance Management could improve its supportability to the current technologies and the… more »
    Read all 13 answers   →
    What do you like most about ITRS Geneos?
    Top Answer:The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from… more »
    Read all 7 answers   →
    What is your experience regarding pricing and costs for ITRS Geneos?
    Top Answer:It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing… more »
    Read all 6 answers   →
    What needs improvement with ITRS Geneos?
    Top Answer:One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files… more »
    Read all 7 answers   →
    Product Features
    Deployment

    On-premise deployment

    Can be deployed on AWS

    Can be deployed on Azure

    Can be deployed in a private cloud

    Monitor on-premise applications in virtualized environments

    Monitor applications running on AWS and Azure

    Monitor applications running on Pivotal Cloud Foundry, Redhat OpenShift and Heroku

    Support for Pivotal Cloud Foundry, Redhat OpenShift. Heroku is a future roadmap item.
    Configuration and Infrastructure

    Configuration and management through a single, web-based user interface

    Automatically create a visualization of the entire application topology with all components.

    Automatically discover business transactions

    Automatically discover standard back end systems (database, web services, SAP etc.)

    Discover and display non-standard backend systems through point-and-click configuration

    Automatically baseline every component within the business transaction

    Can be deployed in multi-tenant environment

    Application Visibility and Control

    Provide correlated views of distributed business transactions between tiers/services

    Automatically baseline every component within the Business Transaction

    Provide code level diagnostics (class & method-level visibility) of business transactions

    Monitor JVM health information (heap, GC, generational spaces, etc.)

    Monitor CPU utilization, OS memory usage, disk I/O, network I/O, other hardware metrics

    Report application errors & exceptions

    Automatically monitor entire call stack when application problems occur

    Does not disable monitoring functionality as a compromise to limit product overhead

    Historical performance monitoring and trending

    Full view of infrastructure details without leaving context of business transactions

    Single UI for server and application monitoring

    Alert on deviation from baseline

    Mean Time To Repair

    Identify slow and stalled business transactions without manual intervention

    Count, measure and score every transaction

    Identify error business transactions without manual intervention

    Identify slow SQL queries without manual intervention

    Identify slow backend systems or external services without manual intervention

    Automatically discover code deadlocks

    Provide quick cross launching into problem areas within the UI through hyperlinked alerts

    Automatically send email containing hyperlink to identified problem

    Automatic analysis of end-to-end APM data to provide root cause analysis

    Business Transactions

    Automatically discover business transactions

    Automatically learn and baseline performance of discovered business transactions

    Automatically count, measure and score every transaction

    Discover synchronous, asynchronous and multi-threaded business transactions

    Business Metrics

    Provide visibility into the impact of outages on business metrics

    Capture business metrics (e.g. revenue, orders) from applications and background jobs

    Enables creation of custom dashboards for business metrics and application behavior

    Out of the box reports on business transaction summary and trends

    Automatically correlate business transactions with environment monitoring (OS, JMX, etc.)

    Usability

    Browser-based web client

    Automatic & dynamic baselining of all metrics to reduce false alarms

    Include an online virtual collaboration space as a virtual "war room"

    Visualize multiple applications and the connectivity / dependencies between them

    Enable sharing of analysis/ visualizations without having to export data from the UI

    Group transactions using a Session ID and display transactions in order of execution

    Drill down from business transaction to correlated log file entries in single platform

    Available through CA's Log Analytics solution which can be integrated with APM
    Historical Trending

    Trending with metric persistence to do historical analysis and compare to baselines

    The ability to view and drill into Flow Map for extended periods up to 1 year

    The ability to compare Flow Maps from different time frames for up to 2 years

    Support for Agile

    Dynamic instrumentation of the application

    No need to reconfigure agent instrumentation when new app releases are deployed

    Automatically pick up application configuration changes as a result of agile releases

    Regression analysis to compare and highlight app performance improvements

    Areas of poor metric stability (differential analysis) and architectural potential (high call ratio) for improvement are analyzed, but through more advanced logic than regression

    Provide capability to compare business transactions flows for different releases

    Pre-Production Performance Tuning

    Identify the longest running methods in business transactions

    Determine relationship between increased load and application response time

    Identify worst backend calls (Database, Web Services, other backend) automatically

    Provide business transaction performance change from one code release to the next

    Scalability and Infrastructure

    Support at least 5000 agents on a single platform without requiring data federation

    Ability to support high availability APM infrastructure servers

    Has steady network traffic between agent and APM server regardless of transaction levels

    Encrypt data transmissions end-to-end across the environment

    Agentless monitoring

    Analytics

    Single UI incorporating Analytics and APM modules

    Analytics UI is web browser based with no locally installed client software

    Analytics layer providing intelligence across data collected by APM modules

    Scalable repository capable of collecting and storing large volume of metrics/events

    In context drill down between analytics data and APM data

    Graphical query builder for ease of use and broad adoption

    Ability to adjust timeframe via click and drag on dashboard charts

    Automated ranking (top N) of relevancy of every indexed field to current selection

    Configurable to collect not all, but specific desired transaction data/fields

    Alert off of metrics created in analytics based on search criteria

    Analytics data collection does not require full call method stack data

    No code changes required to pull custom (non-native) metrics into data repository

    Data collected, stored and analysed in near real time (i.e. not hours, days, or weeks later)

    API to input custom metrics

    Search API

    Ability to chart result set in custom dashboards

    Granular role based access control (RBAC)

    Log Analytics

    Ability to collect and store log files from monitored nodes

    Available via CA's log analytics solution which can be integrated with APM

    Log file data through TCP

    Available via CA's log analytics solution which can be integrated with APM

    Auto-inject business transaction identifier for each log statement

    Can be configured via custom tracer, requires integration with logging framework

    Ability to extract any field from log file for processing

    Available via CA's log analytics solution which can be integrated with APM
    Root Cause Analysis

    Historical performance monitoring and trending - retain 100% of historical data

    Report top database activities (e.g. Top SQL, Top Users, Top Programs)

    Report database activity profile over-time (identify patterns)

    Collect and store all database wait events and correlate with SQL/Stored Procedures

    Collect and store SQL/Stored Procedure KPIs (CPU, Count, Reads/Writes)

    Collect and store database instance level statistics (table size, row count, indexes)

    Collect and store database server/host KPIs (CPU, Memory, �)

    Ability to breakdown latency of stored procedure components

    Collect SQL Explain & Execution plans

    Collect and store performance data on database objects (Schemas, tables, indexes)

    Ability to collect and correlate deep-dive storage information

    Database Monitoring

    Provide a real-time view of performance showing current database activity

    Provide a holistic view of all database performance through a multi-instance dashboard

    Ability to send pro-active alerts based on health and performance of databases

    Static and dynamic alerting on collected database metrics

    Server Monitoring

    Monitor Machine availability

    Monitor CPU usage

    Monitor Disk performance

    Monitor Volume usage

    Monitor Machine load

    Monitor Memory

    Monitor SWAP

    Monitor Processes

    Monitor Network Adapter(s)

    Dynamic Baselining

    Synthetic page checker

    Application Monitoring

    Identify JVM memory leaks caused by leaky collections

    Enable tracking of object instantiations/destructions to troubleshoot JVM heap thrash

    PHP monitoring

    .NET monitoring

    Node.js monitoring

    Python monitoring

    Docker Monitoring

    Integrated monitoring of Dockerized containers with application monitoring

    Automatic discovery of containers

    Support Docker attributes and perspectives

    Visualize distribution of containers over cluster hosts

    Network Monitoring

    Autodiscovery of network topology and interdependencies

    Available via CA network flow analysis, which can be integrated with APM

    Report on throughput, packet loss, and RT rates

    Available via CA network monitoring tools, which can be integrated with APM

    Monitors network without need of TAP or SPAN port

    Available via CA network monitoring tools (without then need for TAP/SPAN), which can be integrated with APM

    Single UI to drill from network to application and business transaction

    Network monitoring data integrated into APM can be displayed natively within APM dashboards alongside business transaction data
    Virtualization Monitoring

    Citrix XenApp and XenDesktop monitoring

    Server virtualization monitoring

    VDI monitoring

    Web RUM

    Support for modern desktop browsers

    Support for mobile browsers

    Monitor all page requests

    Monitor all iFrame requests

    Full support for monitoring single page applications properly

    Automatically detect JavaScript errors

    Display response time status on Geo Map

    Collect and display Navigation Timing API data for all poor performing requests

    Collect and display Resource Timing API data for all poor performing requests

    Correlate web transactions with server side transactions for drill down

    Provide detailed browser traces for poor performing end user requests

    Provide usage based analytics showing browser types and versions

    Provide usage based analytics showing device and OS types

    Provide customizable analytics area for troubleshooting and analysis purposes

    Provide cache metrics for each page request

    Show server side response time for all pages

    Provide drill down from poor performing request to server side deep diagnostic session

    Session tracking

    Ability to generate a synthetic page request directly from the poor performing request

    SDK for support of any Single Page Application (SPA) framework

    EUM cross application correlation

    Analytics built into EUM portion of UI

    Custom user data available at the session and page request level

    Page grouping at root level instead of individual pages for each set of parameters

    Mobile RUM

    Support for native mobile applications

    Support for mobile browsers

    See mobile app performance, http errors, and network error information

    See the performance of API calls from your mobile application to the server side

    Track crashes and exception

    Provide crash analytics

    User tracing/breadcrumbs

    Trace transactions from mobile device all the way to the server side

    Correlate mobile transactions with server side transactions for drill down

    Provide usage and performance analytics based upon device type

    Provide usage and performance analytics based upon OS type

    Provide usage and performance analytics based upon OS version

    Provide unified user interface for mobile and server diagnostics

    Integrated and correlated data between mobile, server, and infrastructure monitoring

    Display response time status on Geo Map

    Provide device and carrier diagnostic metrics

    Track user sessions to understand user flows and behavior

    Capture user interactions within each session

    Alert based upon deviation from normal behavior for mobile metrics

    Provide percentile metrics related to mobile performance

    Comparisons
    Also Known As
    New Relic Mobile
    DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
    Geneos
    Learn More
    New Relic
    Broadcom
    ITRS
    Overview

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    CA Application Performance Management (CA APM) is the solution global brands trust to proactively identify and resolve performance and availability issues across physical, virtual, cloud, and mobile applications. Patent-pending analytics provides expertise in the form of guided assisted triage workflows for in-depth, root-cause diagnostics across development and production applications, simplifying and speeding the time it takes to find and fix issues.

    CA APM scales to your organization’s needs and automatically correlates multiple sources of data to help you sort through the data and act decisively, helping to improve user experience and application performance.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Offer
    Learn more about New Relic APM
    Learn More
    Learn more about Broadcom DX Application Performance Management
    Learn More
    Learn more about ITRS Geneos
    Learn More
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider17%
    Financial Services Firm12%
    Retailer5%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company14%
    Energy/Utilities Company10%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Financial Services Firm14%
    Comms Service Provider9%
    Government8%
    REVIEWERS
    Financial Services Firm97%
    Computer Software Company3%
    VISITORS READING REVIEWS
    Financial Services Firm61%
    Computer Software Company16%
    Comms Service Provider5%
    Insurance Company2%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise73%
    REVIEWERS
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise5%
    Large Enterprise83%
    Buyer's Guide
    Broadcom DX Application Performance Management vs. ITRS Geneos
    July 2022
    Free Report: Broadcom DX Application Performance Management vs. ITRS Geneos
    Find out what your peers are saying about Broadcom DX Application Performance Management vs. ITRS Geneos and other solutions. Updated: July 2022.
    DOWNLOAD NOW
    620,987 professionals have used our research since 2012.

    Broadcom DX Application Performance Management is ranked 11th in Application Performance Management (APM) with 12 reviews while ITRS Geneos is ranked 6th in Application Performance Management (APM) with 5 reviews. Broadcom DX Application Performance Management is rated 7.2, while ITRS Geneos is rated 8.6. The top reviewer of Broadcom DX Application Performance Management writes "Has high pricing, needs better stability and requires more reliable ML/AI". On the other hand, the top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, BMC TrueSight Operations Management, Datadog and Splunk, whereas ITRS Geneos is most compared with Splunk, AppDynamics, Dynatrace, Zabbix and Elastic Observability. See our Broadcom DX Application Performance Management vs. ITRS Geneos report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.