BMC TrueSight and Cisco Intersight compete in the event management and infrastructure management software category. BMC TrueSight is noted for its robust event management capabilities, while Cisco Intersight excels in integration with modern frameworks and cloud compatibility.
Features: BMC TrueSight is known for its comprehensive event management ability, consolidating alerts and automating triage for quick implementation. It is also praised for its integration with various monitoring tools and its stability inherited from BMC Event Manager. Cisco Intersight offers strong data center infrastructure management with cloud compatibility, enhanced by workflow automation and insightful analytics. It supports environments with diverse vendor products and provides ease of managing both cloud and on-premises clusters.
Room for Improvement: BMC TrueSight users express challenges with its complex setup, lack of high availability features, and resource-intensive deployments. There is a demand for improved reporting, cloud monitoring, and better integration with third-party tools. Cisco Intersight faces user concerns regarding integration, particularly migration from UCS Manager, and calls for better on-premises features, increased automation, and more straightforward hybrid cloud management.
Ease of Deployment and Customer Service: BMC TrueSight primarily operates on-premises and involves significant deployment resources, though recent improvements in technical support are noted. Cisco Intersight works efficiently across hybrid and public clouds, offering simpler license management compared to BMC, although both face deployment challenges. Cisco's pricing and supportive customer service are viewed favorably.
Pricing and ROI: BMC TrueSight is noted for its high licensing costs and complex pricing structures, though it delivers value through labor savings and operational efficiencies. Users find Cisco Intersight's pricing more straightforward and competitive, recognizing its role in enhancing operational insights, despite less direct cost savings. The decision between these tools involves weighing upfront costs against expected operational benefits.
It simplifies the onboarding of new hardware, reducing time spent on manual installations and configurations.
I have seen a return on investment, as we need fewer employees, and most of it can be done from one dashboard.
This ultimately saves time and makes the work easier and more straightforward.
I would rate their technical support a nine out of ten.
For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX.
On a scale of one to ten, I would rate the customer support a ten.
I would rate the technical support by Cisco as an eight or nine, because Cisco TAC is one of the best TACs I work with.
I rate its scalability a ten out of ten due to its capability to manage multiple domains and automate service requests.
Scalability allows for creating server profiles quickly, mapping them to multiple servers, and removing them when scaling down.
Cisco Intersight scales straightforwardly with the growing needs of the organization.
After five years, if I don't have access to the Cisco Intersight portal, how do I manage my servers if I want to conduct some test environments?
Some steps are not included in the official documentation, which can create challenges.
It is always accessible online, secure, and allows access from any location, following strict authentication standards.
There are some complexities with deployment that could be improved in BMC TrueSight.
For how Cisco Intersight can be improved, I focus on two points: visual policies, which I believe is the most important improvement, and the possibility to work with local labs in a local infrastructure.
There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment.
It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like ChatGPT.
BMC TrueSight licensing costs are on the more expensive side.
The biggest consideration is ensuring that the additional functionality and time saving justify the ongoing licensing expenses.
The pricing is fair and reasonable, particularly for enterprises.
Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
This solution has provided time savings and required fewer people to operate this tool, rather than direct cost savings.
It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure.
It also provides predictive analysis, predicting data leaks and making it easy to scale up servers remotely without requiring physical interference.
| Product | Mindshare (%) |
|---|---|
| Cisco Intersight | 1.5% |
| BMC TrueSight | 1.8% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Cisco Intersight delivers advanced data center management with cloud integration, remote server scaling, and predictive analytics, promoting efficient infrastructure management. It supports hybrid environments and is suitable for scaling across enterprises.
Cisco Intersight offers a comprehensive view of data centers with seamless cloud platform integration, enhancing manageability across environments. It is known for workflow automation, inventory management, and predictive analysis, allowing users to optimize workloads. Users leverage its scalability and ease of use, with features that aid in remote management and integration with both Cisco and non-Cisco products. However, improvements are needed in usability, automation, and third-party tool integration, especially for on-premises and hybrid cloud management. Users often face challenges with firmware management and transitioning from UCS Manager. Desired enhancements include better software compatibility, third-party integrations, expanded microservices support, enhanced AI features, and more automation capabilities, addressing setup complexity, support, and high maintenance costs.
What are the main features of Cisco Intersight?In industries where data center management and integration are critical, such as finance, healthcare, and telecommunications, Cisco Intersight is used to monitor and manage infrastructure across multiple sites. Its capability to combine platforms like HyperFlex and VMware allows organizations to maintain hardware status effectively, supporting both on-premises and cloud environments for efficient service delivery.
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