BMC TrueSight vs Opsview comparison

BMC Helix and ITRS are both solutions in the IT Infrastructure Monitoring category. BMC Helix is ranked #34 with an average rating of 8.3, while ITRS is ranked #53. BMC Helix holds a 1.0% mindshare in IM, compared to ITRS’s 0.5% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of ITRS users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
1,310 Comparison Views

86% willing to recommend

Opsview

Read 24 Opsview reviews

1,178 Views
777 Comparison Views

100% willing to recommend

BMC TrueSight

Opsview

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Opsview are competing products in the IT monitoring space. Opsview tends to have a stronger position in terms of flexibility, while BMC TrueSight provides robust integrations and detailed analytics.

Features: BMC TrueSight offers predictive analytics, detailed monitoring, and integration with IT workflows. Opsview is known for its adaptability, customization options, and compatibility with existing Nagios plugins.

Room for Improvement: BMC TrueSight could improve its user interface, streamline deployment complexity, and enhance pricing flexibility. Opsview might benefit from enriching native integration options, enhancing scalability in larger environments, and expanding its real-time analytics capabilities.

Ease of Deployment and Customer Service: Deploying BMC TrueSight can be complex due to its extensive features, but it provides comprehensive support. Opsview offers a straightforward deployment process with high adaptability, making it efficient for quick implementations. Both provide substantial customer support.

Pricing and ROI: BMC TrueSight requires a significant initial setup cost, which is offset by long-term monitoring benefits. Opsview's more cost-effective setup makes it accessible to various companies, potentially realizing quicker value due to its adaptability and lower initial expenses.

To learn more, read our detailed BMC TrueSight vs. Opsview Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. Opsview

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in IT Infrastructure Monitoring

34th

Ranking in Cloud Monitoring Software

26th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (7th), AIOps (5th)

Opsview

Ranking in IT Infrastructure Monitoring

53rd

Ranking in Cloud Monitoring Software

41st

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Monitoring Software (77th), Server Monitoring (29th)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.0%, up from 1.0% compared to the previous year. The mindshare of Opsview is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	1.0%
Opsview	0.5%
Other	98.5%

IT Infrastructure Monitoring

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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Jeff Cronstrom

Senior Director, DNS Engineering & Network Operations at CloudfloorDNS

A highly stable solution that can be used to monitor system availability

The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup. You can clone that service, and it allows you to add new services quickly. You can bring up new servers, and you can easily add them. Also, there's an API to be able to add services as well. We don't use the API. We mostly use the cloning function because it stores everything in a back-end database. The underlying monitoring platform for our version is Nagios. That's where we upgraded from Nagios to Opsview.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."

"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."

"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."

"It is a scalable solution."

More BMC TrueSight pros

"We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients."

"What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts."

"It's a good solution. It covers all aspects of monitoring purposes."

"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup."

"I am satisfied with the overall product since it works well…It is a stable solution."

Cons

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."

"The product must provide more AI capabilities."

"The UI for the end users could be improved and more flexible than it is now."

"BMC's online documentation is often incorrect or incomplete."

"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."

"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."

"BMC TrueSight Operations Management could improve the reporting."

"The dashboard and performance graphs should include a way to automatically schedule and export reports."

More BMC TrueSight cons

"Customized reporting can be improved."

"In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts."

"Some of the graphics on Opsview could be improved."

"Pricing and a few certain aspects in the solution needs to be improved."

"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved."

Pricing and Cost Advice

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"The tool is moderately expensive."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."

More BMC TrueSight pricing and cost advice

"I would rate pricing a seven out of ten, where ten is the highest price."

"The solution is not cheap. I think that the pricing is a little bit on the high side."

"The solution is priced similarly to other tools offering similar features."

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

12%

Retailer

Manufacturing Company

Computer Software Company

19%

Manufacturing Company

10%

Performing Arts

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	9

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

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Comparisons

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Compared 6% of the time

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Compared 5% of the time

ServiceNow IT Operations Management vs BMC TrueSight

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Product Reports

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Buyer's Guide

Opsview

October 2025

Download Opsview product report

Also Known As

ProactiveNet, TrueSight Operations Management

Opsview Monitor, Opsview Enterprise

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Opsview is a modern and scalable SaaS or on-premise monitoring solution that gives your organization full visibility into on-premises and cloud IT infrastructure. It delivers simplified management and a single pane of glass view of your entire IT operations. The solution provides unified insight into dynamic IT operations on premises, in the cloud, or hybrid. Additionally, it can be used either in agent-based or agentless configurations.

You can use Opsview to monitor:

 Operating systems

 Networks

 Cloud

 VMs

 Containers

 Databases

 Applications

Opsview Features

Opsview comes with an array of features, including:

 AutoMonitor express scan: This feature makes it easy for you to keep up with your

changing IT infrastructure by helping you find new Windows, VMware, and Azure hosts.

 Business service monitoring: This enables you to see the health of all your end-to-end

business services in real time and in one place.

 Autodiscovery: With this feature you can automatically discover and profile hosts in your environment, which helps you quickly populate information into Opsview for monitoring.

 Network analyzer: Opsview provides you with a complete picture of your company's

network infrastructure via its Network Topology, Flow Collector, & NetAudit modules.

 Customizable dashboards: Opsview dashboards give you a view of all your monitoring

metrics in interactive dashboards that are easy to create and maintain.

 Customizable reports: With Opsview, reports connect to the Opsview Data Warehouse and present historical data collected by Opsview. The solution’s out-of-the-box reports include performance, SLA, and events.

 Disaster recovery: Opsview gives your organization peace of mind with its disaster

recovery by restoring your Opsview system if needed.

 Event handlers: Opsview event handlers allow for automation and proactive monitoring so that your users are not impacted.

 Events viewer: The events viewer feature helps you easily see all the important events in your Opsview system.

 High availability server: Opsview has a high availability monitor that offers protection to ensure that you never lose IT infrastructure visibility.

 Multitenancy: Multitenancy makes it possible for your MSP to give control of Opsview to your end users. It also allows you to create new hosts and roles as well as users while using a secure, private environment.

 Log analytics: This feature allows you to improve logging visibility, reporting, correlation, and alerting.

 SNMP traps: With SNMP traps, you can reduce your network and server load and provide faster service to your customers.

Opsview Benefits

There are many benefits to implementing Opsview. Some of the biggest advantages the

solution offers include:

 Extensible: Opsview can be used in agent-based or agentless configurations. In addition, it can sit above multiple monitoring tools, aggregating information into a single pane of glass.

 Scalable: Opsview is very scalable. It can easily scale beyond 10,000 monitored devices via its distributed model that spreads monitoring across many monitoring engines. Its databases may be located on dedicated servers to further distribute load.

 Functional overview: Opsview monitors your IT infrastructure, network and applications, and displays alerts. It is also designed to generate notifications and integrate with your other service management tools.

 Flexible: Opsview has a flexible web framework, allowing dashboards and monitoring views to be easily customized and extended.

 Integration: Easily integrate Opsview Cloud with your current operational tools, including help desks, service management, automation and notification tools

 Automation: Automate the configuration and operation of your IT monitoring system using Opsview’s intrinsic automation capabilities. Allowing you to spend more time on projects that drive your business.

Opsview Cloud

Opsview Cloud gives your business 24/7 Saas Monitoring for your entire IT estate. Benefits include:

 Reducing your infrastructure costs

 Realigning your resources to focus on business value IT projects

 Ensuring you have 24/7 monitoring

 Utilizing Opsview experts to provide monitoring best practices/tips and tricks

ITRS

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm

Buyer's Guide

BMC TrueSight vs. Opsview

September 2025

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