We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well.
IT Asset Management is a systematic process that helps organizations effectively manage, control, and secure their IT assets to optimize asset utilization, reduce costs, and ensure compliance with regulations.This strategic approach assists businesses in tracking and managing their hardware and software assets throughout their lifecycle. By providing insights into asset deployment, utilization, and performance, IT Asset Management enables organizations to streamline operations, make informed...
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well.
We primarily use the solution as a help desk tool.
* Incident management * Service requests * Asset management * Change management * Problem management