Solutions architect at a consultancy with 11-50 employees
Real User
Top 20
Nov 9, 2025
Over the past five years, I have architected ITSM solutions, inclusive of BMC Helix Operations Management with AIOps, on several federal agencies type of solutions. As a solution architect, I conducted assessment of current conditions, wrote proposals and operational plans of how to utilize the solution across certain spectrums of supporting those agencies and reducing the MTTRs and finding additional guidance in encompassing ITSM, service desk, and also improving the overall operational posture. We have different scenarios regarding how BMC Helix Operations Management with AIOps is deployed in my organization. We do not have BMC Helix Operations Management with AIOps at my personal own organization, but we deliver the solution based on client requirements at the federal space. As I mentioned, the feedback has been consistently very positive from project managers and program managers reporting back to the headquarters. We have seen good positive traction on features and metrics and overall performance, supporting directly and indirectly certain criteria in the federal space. So we have been very happy, but we do not have an existing need for BMC capabilities at that level, being a small business without the criteria of utilizing such capabilities. However, we deploy and manage and support large environments at the federal space in many different agencies.
Advisor - Compliance at a government with 10,001+ employees
Real User
Top 10
May 6, 2025
I primarily use BMC Helix Operations Management with AIOps ( /products/bmc-helix-operations-management-with-aiops-reviews ) for monitoring all the servers and the entire structure of our customers.
We have clients like Yamaha, the motorcycle company. There's a project here in Brazil where they've adopted the full BMC ITSM suite, including operations management.
Learn what your peers think about BMC Helix Operations Management with AIOps. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.
BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and...
Over the past five years, I have architected ITSM solutions, inclusive of BMC Helix Operations Management with AIOps, on several federal agencies type of solutions. As a solution architect, I conducted assessment of current conditions, wrote proposals and operational plans of how to utilize the solution across certain spectrums of supporting those agencies and reducing the MTTRs and finding additional guidance in encompassing ITSM, service desk, and also improving the overall operational posture. We have different scenarios regarding how BMC Helix Operations Management with AIOps is deployed in my organization. We do not have BMC Helix Operations Management with AIOps at my personal own organization, but we deliver the solution based on client requirements at the federal space. As I mentioned, the feedback has been consistently very positive from project managers and program managers reporting back to the headquarters. We have seen good positive traction on features and metrics and overall performance, supporting directly and indirectly certain criteria in the federal space. So we have been very happy, but we do not have an existing need for BMC capabilities at that level, being a small business without the criteria of utilizing such capabilities. However, we deploy and manage and support large environments at the federal space in many different agencies.
I primarily use BMC Helix Operations Management with AIOps ( /products/bmc-helix-operations-management-with-aiops-reviews ) for monitoring all the servers and the entire structure of our customers.
We have clients like Yamaha, the motorcycle company. There's a project here in Brazil where they've adopted the full BMC ITSM suite, including operations management.