BMC Helix Discovery vs VMware Service Manager [EOL] comparison

"Weekly reports to management really make our life simple."

"The most valuable feature is the automated service mapping."

"The data models are the most useful aspect of the solution."

"BMC Helix Discovery is very intuitive."

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

"It immediately understands which component it is, and it provides the exact API details with all the components."

"The solution's most valuable feature is service modeling."

"It is a scalable solution."

"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."

"It provides us with improved maintenance cycles."

"All of the features are very suitable for us. It is also a stable solution."

"I would like to see a lower price and better technical support."

"There is still room for improvement in terms of stability."

"A review of end of life data would be nice."

"It would be nice to see more updates to the solution."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."

"The product is not fully automated."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"It needs to improve user roles and access rights."

"Not a ten because the price is high."

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"The licensing fee is very low."

"The licenses are very complex and quite costly."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"The solution offers yearly licenses."

"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."