BMC Helix Discovery vs VMware Service Manager [EOL] comparison

"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."

"It is a scalable solution."

"The data models are the most useful aspect of the solution."

"The most valuable feature is the automated service mapping."

"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."

"BMC provides great support. As managed service support, they are gold."

"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."

"The initial setup is simple."

"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."

"All of the features are very suitable for us. It is also a stable solution."

"It provides us with improved maintenance cycles."

"It would be nice to see more updates to the solution."

"BMC Helix Discovery needs more customization options."

"The solution is definitely useful."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"The product is not fully automated."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"I would like to see a lower price and better technical support."

"BMC Helix Discovery is a bit tough to use and administer."

"It needs to improve user roles and access rights."

"Not a ten because the price is high."

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"The licenses are very complex and quite costly."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"The solution offers yearly licenses."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"We have a perpetual license for the solution."

"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."