BMC Helix Discovery vs Quest KACE Asset Management Appliance comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Helix Discovery and Quest KACE Asset Management Appliance based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC Helix Discovery vs. Quest KACE Asset Management Appliance Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is a stable solution. The stability is okay.""The most valuable feature of the solution is its application dependency mapping.""It is a scalable solution.""Accuracy and clarity are vastly improved for the service lines.""The most valuable feature of the solution stems from the fact that it is easy to install and deploy.""It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.""It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not.""The solution is very stable and powerful."

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"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance.""The solution is scalable.""The platform offers efficient stability.""We use the solution for IT service desk management and asset management.""We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.""Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

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Cons
"The solution should have different portals and logins for each customer so only that customer's assets show.""We would like updates more often.""The solution's scalability is an area with certain shortcomings where improvements are needed.""There are certain limitations in the mapping feature of the solution.""The solution is definitely useful.""There is still room for improvement in terms of stability.""It would be nice to see more updates to the solution.""I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."

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"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing.""Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems.""The initial setup was burdensome.""Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data.""The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified.""Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

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Pricing and Cost Advice
  • "BMC is available for a reasonable price compared to ServiceNow — it's half the price."
  • "The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
  • "We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
  • "You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
  • "The licenses are very complex and quite costly."
  • "The solution offers yearly licenses."
  • "The licensing fee is very low."
  • "We have a perpetual license for the solution."
  • More BMC Helix Discovery Pricing and Cost Advice →

  • "It is less expensive as compared to SCCM."
  • "Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
  • "I would rate the solution's pricing a six out of ten."
  • "The product is expensive."
  • More Quest KACE Asset Management Appliance Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It is a stable solution. The stability is okay.
    Top Answer:The solution is really expensive. We have a yearly license model. If we want to do anything extra, we have to pay extra costs.
    Top Answer:The license model could be more flexible and cheaper pricing.
    Top Answer:Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications… more »
    Ranking
    2nd
    out of 48 in IT Asset Management
    Views
    3,451
    Comparisons
    1,681
    Reviews
    13
    Average Words per Review
    466
    Rating
    8.3
    15th
    out of 48 in IT Asset Management
    Views
    433
    Comparisons
    324
    Reviews
    4
    Average Words per Review
    237
    Rating
    7.5
    Comparisons
    Also Known As
    Discovery, ADDM, Atrium Discovery & Dependency Mapping
    KACE Asset Management Appliance, KACE Asset Management
    Learn More
    Overview

    BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

    The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

    Sample Customers
    Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
    Coastal Community Credit Union, St. Dominic Hospital
    Top Industries
    REVIEWERS
    Retailer20%
    Financial Services Firm20%
    Manufacturing Company20%
    Non Profit10%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm16%
    Manufacturing Company7%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government10%
    Financial Services Firm8%
    Comms Service Provider8%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise15%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise14%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise24%
    Large Enterprise64%
    Buyer's Guide
    BMC Helix Discovery vs. Quest KACE Asset Management Appliance
    March 2024
    Find out what your peers are saying about BMC Helix Discovery vs. Quest KACE Asset Management Appliance and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while Quest KACE Asset Management Appliance is ranked 15th in IT Asset Management with 6 reviews. BMC Helix Discovery is rated 8.6, while Quest KACE Asset Management Appliance is rated 7.4. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of Quest KACE Asset Management Appliance writes "Has efficient stability and works well in Linux environment ". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas Quest KACE Asset Management Appliance is most compared with ServiceNow, Device42, Qualys VMDR and Freshservice. See our BMC Helix Discovery vs. Quest KACE Asset Management Appliance report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.