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BMC Helix Cloud Security vs Zscaler Internet Access comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SentinelOne Singularity Clo...
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Average Rating
8.8
Reviews Sentiment
7.9
Number of Reviews
114
Ranking in other categories
Vulnerability Management (5th), Cloud and Data Center Security (3rd), Container Security (3rd), Cloud Workload Protection Platforms (CWPP) (4th), Cloud Security Posture Management (CSPM) (3rd), Cloud-Native Application Protection Platforms (CNAPP) (3rd), Compliance Management (2nd)
BMC Helix Cloud Security
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
5
Ranking in other categories
Cloud Workload Protection Platforms (CWPP) (22nd), Cloud Security Posture Management (CSPM) (29th)
Zscaler Internet Access
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
Secure Web Gateways (SWG) (2nd), Internet Security (2nd)
 

Mindshare comparison

Cloud Workload Protection Platforms (CWPP)
Secure Web Gateways (SWG)
 

Featured Reviews

Andrew W - PeerSpot reviewer
Tells us about vulnerabilities as well as their impact and helps to focus on real issues
Looking at all the different pieces, it has got everything we need. Some of the pieces we do not even use. For example, we do not have Kubernetes Security. We are not running any K8 clusters, so it is good for us. Overall, we find the solution to be fantastic. There can be additional education components. This may not be truly fair to them because of what the product is going for, but it would be great to see additional education for compliance. It is not a criticism of the tool per se, but anything to help non-development resources understand some of the complexities of the cloud is always appreciated. Any additional educational resources are always helpful for security teams, especially those without a development background.
GregoireSoukiassian - PeerSpot reviewer
Effectively addresses security concerns but could use enhancement in terms of integration
BMC Helix Cloud Security has room for improvement in terms of integrating its various features. It currently consists of separate point solutions that don't flow together as seamlessly as they could. This lack of integration, unlike platforms like ServiceNow, may be due to historical factors. Enhancing this integration would make it a more compelling choice from a business perspective and offer a smoother user experience. In the next release of BMC Helix Cloud Security, I would like to see additional features, particularly AI integration, which has already been announced. AI integration could bring more precision to the platform, making it even more interesting and effective.
ShanavasVK - PeerSpot reviewer
Helps maintain a consistent posture of internet security while getting rid of VPN and hovering into zero trust
There could be a better way for the tool to categorize the traffic. For example, the tool does exceptions and everything overall. If I want to give guest access or provide access to guest users or any other internet access and if it does not go through the SSL inspection because, in our company, we can't have the root certificate on a device that we don't manage, which can be called out as an exception or an exclusion, but that doesn't provide a proper reflection of the picture of what is happening in the environment. There are granularities bringing it down. The tool I used or still have is Zscaler Cloud Connector to protect the cloud environment, which can have a bit more user-friendly installation and setup, and it would help a lot. The deployment process of Zscaler Cloud Connector needs to be more user-friendly. Improvements are required in the exception category. For example, suppose I report on a monthly basis what the breaches and traffic violating the SSL inspection area are coming from. In that case, I may find that half of them may be coming through some guest network, meaning the tool doesn't differentiate between the guest or normal networks or the corporate networks. Having options to differentiate different networks would be ideal so that it can show a true picture of things to users, as half of the things in the tool are not in our control and are not of our concern.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cloud Native Security is a tool that has good monitoring features."
"There's real-time threat detection. It can show threats and find issues based on their severity and helps us with real-time monitoring."
"Visibility is the most important aspect."
"The offensive security where they do a fix is valuable. They go to a misconfiguration and provide detailed alerts on what could be there. They also provide a remediation feature where if we give the permission, they can also go and fix the issue."
"The most valuable aspect of Singularity Cloud Security is its unified dashboard."
"I recommend SentinelOne due to its high-security capabilities, which are essential to safeguard data and systems from potential threats."
"The visibility SentinelOne Singularity Cloud Security provides into the Cloud environment is a valuable feature."
"SentinelOne Singularity Cloud Security offers an intuitive user interface that lets us navigate quickly and easily."
"It's also multi-cloud. You can look at several cloud providers: AWS, Azure, or GCP."
"The features that I've found most valuable are its container security aspect. I also like its vulnerability management tools."
"The most valuable aspects of BMC Helix Cloud Security are its security features and regulatory compliance capabilities."
"The best feature is time to value. With very minimal effort, you are able to have a cohesive view into your security posture on one or multiple cloud accounts, particularly if you are dealing with multicloud. If you have Azure and AWS deployments, you might have multiple subscriptions in Azure and usually multiple accounts in AWS. You may even be doing some GCP work (around Google Cloud Platform). It's very difficult to manage a common set of policies, even less reporting, across multiple subscriptions, accounts, and cloud environments. What BMC Helix Cloud Security does is provide a unified view or single pane of glass as to your baseline. Then, it also facilitates the ability for Level 1 or 2 operations support to take action and report on security vulnerabilities."
"The cool feature of Helix Cloud Security is that you can do all that — understand and remediate issues — in one dashboard, based on the different policies that are available for security, out-of-the-box."
"Role-based security is a valuable feature."
"Tech support is good."
"In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide."
"Overall, we're very happy with our product."
"The most valuable feature is the ability to drop packets."
"Zscaler covers all the features needed to replace a VPN or proxy solution. They are good. They've been on the market for 15 years now, so they are mature enough."
"The solution offers a distributed organization to master and to control all of the endpoints."
"I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive. The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies."
"Zscaler Internet Access's roaming user feature is most valuable and is much better compared to other secure web gateways."
 

Cons

"The main area for improvement I want to see is for the platform to become less resource-intensive. Right now, it can slow down processes on the machine, and it would be a massive improvement if it were more lightweight than it currently is."
"Currently, we would have to export our vulnerability report to an .xlsx file, and review it in an Excel spreadsheet, and then we sort of compile a list from there. It would be cool if there was a way to actually toggle multiple applications for review and then see those file paths on multiple users rather than only one user at a time or only one application at a time."
"The resolution suggestions could be better, and the compliance features could be more customizable for Indian regulations. Overall, the compliance aspects are good. It gives us a comprehensive list, and its feedback is enough to bring us into compliance with regulations, but it doesn't give us the specific objects."
"Cloud Native Security's reporting could be better. We are unable to see which images are impacted. Several thousand images have been deployed, so if we can see some application-specific information in the dashboard, we can directly send that report to the team that owns the application. We'd also like the option to download the report from the portal instead of waiting for the report to be sent to our email."
"The application module focuses on the different codes and libraries that can be run on the machines. It is very important for Singularity EDR to detect what type of codes and what type of libraries can run in the machine. If they can implement a white list or a black list of codes or libraries that can be used in the machine, it would be very helpful. They can focus more on the application module."
"It would be really helpful if the solution improves its agent deployment process."
"While SentinelOne offers robust security features, its higher cost may present a challenge for budget-conscious organizations."
"There is a bit of a learning curve for new users."
"I want the role-based security feature to be improved."
"Every organization out there doesn't rely on just one control body. They use FISMA control. They may use HIPAA, CIS, PCI, or SOX, then blend them. One of the things that is now in big demand for BMC Helix Cloud Security is content. That's the next journey in its lifespan, making it easier for the community to share and collaborate on content for security controls that can be measured and remediated."
"BMC Helix Cloud Security has room for improvement in terms of integrating its various features."
"The UI could be more user-friendly."
"We've had some with issues connectors. The connectors have seemed to have caused a little bit of trouble, perhaps with the APIs trying to scan the environment. The only time I've had to reach out to tech support was for that. It seems it may not have been scanning correctly or I wasn't seeing data within a specific time. But we've set up a couple of connectors in the past couple of weeks and they actually scanned the AWS environment and we had data within about 10 minutes. It's working a lot faster and I think they're making improvements as they go."
"Zscaler needs to add client-to-client communication. It's always client-to-server communication. The cloud and branch connectors could be improved because we're still dependent on traditional firewalls. They should eliminate this. They should also provide WAN devices should to compete with the SD-WAN solutions also."
"There are some performance issues when we add on additional controls."
"Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal."
"Technical support could be better."
"Sometimes, support isn't available."
"They could provide more time for the onboarding the training of an IT person."
"The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security."
"An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it."
 

Pricing and Cost Advice

"SentinelOne provided competitive pricing compared to other vendors, and we are satisfied with the deal."
"The pricing is fair. It is not inexpensive, and it is also not expensive. When managing a large organization, it is going to be costly, but it meets the business needs. In terms of what is out there on the market, it is fair and comparable to what I have seen, so I do not have any complaints about the cost"
"It was reasonable pricing for me."
"Its pricing is constant. It has been constant over the previous year, so I am happy with it. However, price distribution can be better explained. That is the only area I am worried about. Otherwise, the pricing is very reasonable."
"The features included in PingSafe justify its price point."
"Singularity Cloud Workload Security's licensing and price were cheaper than the other solutions we looked at."
"Singularity Cloud Security by SentinelOne is cost-efficient."
"PingSafe is fairly priced."
"The pricing is based on an annual subscription, upfront, and it's based on cloud assets. Whether your assets are in Azure and AWS combined, the tool tells you how many assets are being scanned and that's the number used for pricing."
"It is a subscription model with term licensing that is usually yearly. This includes, not only the product, but support and maintenance. It is based on cloud assets. Therefore, if you have 100 cloud assets, those cloud assets are measured based on evaluation or transactions. For example, if I'm evaluating that cloud asset for CIS compliance, PCI compliance, and AWS best practices, that asset gets evaluated three times, as those are three transactions. However, the license model is based on peak asset usage. So, over a year, if you deploy 100, 1000, 500, and then 2000 assets, you will be charged for the 2000 peak of assets managed by Helix Cloud Security."
"We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five."
"We have found the solution to be expensive."
"The tool is moderately priced."
"If we need any extra features, the price will increase."
"The pricing is an issue. It is expensive compared to other firewalls on the market."
"The price of Zscaler Internet Access should improve, it is expensive."
"The price is competitive. It's not cheap and it's not expensive."
"​Be aware that you will need to invest some time and money to adapt your environment for Zscaler (traffic redirection, software deployment, authentication, etc).​"
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
15%
Manufacturing Company
9%
Government
6%
Financial Services Firm
26%
Computer Software Company
17%
Manufacturing Company
8%
Comms Service Provider
6%
Computer Software Company
15%
Educational Organization
14%
Manufacturing Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about PingSafe?
The dashboard gives me an overview of all the things happening in the product, making it one of the tool's best featu...
What is your experience regarding pricing and costs for PingSafe?
I don't handle the price part, but it isn't more expensive than Palo Alto Prisma Cloud. It's not cheap, but it is wor...
What needs improvement with PingSafe?
There is scope for more application security posture management features. Additionally, the runtime protection needs ...
What do you like most about BMC Helix Cloud Security?
The most valuable aspects of BMC Helix Cloud Security are its security features and regulatory compliance capabilities.
What is your experience regarding pricing and costs for BMC Helix Cloud Security?
I would rate the price of BMC Helix Cloud Security as a seven in terms of costliness. It is not the cheapest option a...
What needs improvement with BMC Helix Cloud Security?
BMC Helix Cloud Security has room for improvement in terms of integrating its various features. It currently consists...
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...
 

Also Known As

PingSafe
TrueSight Cloud Security, SecOps Policy Service
ZIA
 

Overview

 

Sample Customers

Information Not Available
NHS, Vodafone, Kansas City Life, SKY Italia, Cybera
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Wiz, Microsoft, Amazon Web Services (AWS) and others in Cloud Workload Protection Platforms (CWPP). Updated: May 2025.
856,873 professionals have used our research since 2012.