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BMC Cloud Lifecycle Management vs WhatsUp Gold comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Cloud Lifecycle Management
Ranking in Cloud Monitoring Software
43rd
Average Rating
7.8
Reviews Sentiment
5.3
Number of Reviews
5
Ranking in other categories
Cloud Management (41st)
WhatsUp Gold
Ranking in Cloud Monitoring Software
26th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
25
Ranking in other categories
Application Performance Monitoring (APM) and Observability (39th), Network Monitoring Software (25th), Server Monitoring (14th), IT Infrastructure Monitoring (20th), Configuration Management (21st), Log Management (41st), Network Traffic Analysis (NTA) (13th)
 

Mindshare comparison

As of October 2026, in the Cloud Monitoring Software category, the mindshare of BMC Cloud Lifecycle Management is 0.7%, up from 0.3% compared to the previous year. The mindshare of WhatsUp Gold is 3.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
WhatsUp Gold3.1%
BMC Cloud Lifecycle Management0.7%
Other96.2%
Cloud Monitoring Software
 

Featured Reviews

VB
Enterprise Solution Architect at a computer software company with 5,001-10,000 employees
Helps design blueprints in a cloud environment but the support is a major problem
One of the major problems is that support is not so good. I used to have a support expert in Spain but they left two years ago. BMC doesn't invest a lot in network automation but network automation is a major point in CLM. There aren't any experts here in Europe, maybe they have in America, I don't know. The main problem is the support in Europe. We had a lot of problems with the people who got put on our cases. The agents that we were assigned to were not so capable. They wanted to replicate the problem. If you have an incident, it takes a lot of time to troubleshoot the problem. The incident support is not so good. The technicians don't know the platform well. BMC doesn't want to invest in CLM. Two years ago we had a lot of problems. Maybe BMC realized that CLM is an end of life product.
EC
Technical Manager at Quan Hung Gourmet
Efficient monitoring with detailed customization, yet complexity remains
The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Total build time has been reduced from four weeks to one week, then later to 24 hours."
"Assesses change impact or completes an audit using multiple dashboard views."
"Allowing systems to be provisioned in a wide range of environments, such as Azure, AWS, or on-premise, reduces the level of training required as well as creates consistency across the board."
"It's helped us with our automation."
"By allowing end users to request their own services, the request process for systems is much quicker and more accurate."
"You can tie together your public and private cloud infrastructure into a "single pane of glass"."
"Automates Java EE Application Deployment from an SCM system."
"We have many regions where more than 10000 servers are deployed, so it helps in patching and hardening of servers."
"You have to invest a few days to become an expert in this solution, but after that, it's possible to do almost anything with it."
"The new version has a lot of improved features."
"Auto scanning is most valuable. It looks for rogue devices on your network."
"It's a good product, and if one has the expertise to use it, it will be a good investment and it will help IT to save and plan for the future."
"The tool's most valuable feature is the visibility it offers of everything in the network and infrastructure."
"It is very good at monitoring the network and keeps us up to date on the status of internal devices."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"Their tech support is very good."
 

Cons

"One of the major problems is that support is not so good."
"The installation and configuration can be tricky due to it being built on Remedy."
"Needs integrations with other providers to provide a custom public cloud environment."
"It was complex as it does not include a good, extensive feasibility and compatibility guide."
"Going to BMC for PS is not at all recommended from my experience."
"Regional product team support is not very good."
"Setting up WhatsUp Gold is complicated and not easy because it requires managing SNMP and many complex settings in the devices it's monitoring, and fine-tuning it to fit our needs is also not very easy."
"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive."
"The point system is not clear and clarity around this would improve our understanding of the system."
"Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it."
"I haven't had any issue with stability, except during the upgrade to 2017 when we encountered slow responses."
 

Pricing and Cost Advice

Information not available
"This is a well priced solution."
"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."
"There is a license needed to use WhatsUp Gold."
"Pricing is reasonable compared to other products."
"The most valuable feature is the cost compared to other solutions."
"The price of WhatsUp Gold is good."
"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."
"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."
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Top Industries

By visitors reading reviews
Construction Company
17%
Comms Service Provider
8%
Manufacturing Company
7%
Financial Services Firm
7%
Financial Services Firm
11%
Manufacturing Company
10%
Outsourcing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise14
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for WhatsUp Gold?
Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...
What needs improvement with WhatsUp Gold?
It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.
What is your primary use case for WhatsUp Gold?
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.
 

Also Known As

BMC CLM
No data available
 

Overview

 

Sample Customers

JDA Software, Morningstar, Orange Business Services, Wipro
Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
Find out what your peers are saying about BMC Cloud Lifecycle Management vs. WhatsUp Gold and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.