We performed a comparison between BlackBerry Enterprise Mobility Suite and JumpCloud based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Mobility Management (EMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Users can make screenshots, and devices only need the minimal version of iOS."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"This product works very well for companies already using the full Microsoft suite."
"Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good."
"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."
"Intune's feature that I have found most valuable is its auto-pilot feature."
"It does support hardware and operating system configurations from every angle."
"It has allowed us to manage many different mobile device platforms, like Windows 10, Android, Apple, and BlackBerry 10, all through a single pane of glass."
"The functionality with UEM and BlackBerry Works, the shared calendar, is a massive improvement for us."
"The technical support for the solution is excellent."
"The most important features would be instant messaging and the security that we get from the containerization."
"It was an improvement when we got the Tasks and the Notes as well as Connect for Skype For Business."
"It allows me to be able to access my email when I do not necessarily have my computer with me. I can also access my calendar when I am on public transport or outside of the office."
"It was a big improvement to activate applications with one authentication. That was a big plus for the user experience."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."
"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."
"Scalability-wise, I rate the solution a ten out of ten."
"It should be easier to define policies and comply with those policies."
"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."
"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."
"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."
"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."
"What would make this product better is adding more security policies and features in the next upgrade."
"When Microsoft Intune is used with different android devices it does not always work as it is supposed to."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"It would be nice if there was an easier way for team members to get onboarded in regards to what they have to do on the device. There are some programs like Apple DEP and Samsung Knox. Unfortunately, with these programs, to get existing users onto them, you have to factory wipe your device. If it did not have the DEP capabilities, it would be nicer if it did not have so many steps to go through. That is our biggest complaint from team members. It has too many steps."
"The only thing is that the UEM service is a little slow. We have a product production environment, and a test environment and both of them are a little slow. When you are using the UEM Web interface, it takes time to load."
"Second level support needs to have strong knowledge of the product."
"I would like to see better integration with our AD. Instead of having to use Active Directory groups, we'd like to use Active Directory attributes instead. There is a lot of overhead in managing. Whereas, if we could key on something tied to HR, or some other feed indicating who they are or what role they have, and manage them that way, that would be much preferable than having to manage people with Active Directory groups. Because, if people move roles, then we have to make sure that we move them from one Active Directory group to another, which is hands-on, a lot of overhead."
"They could improve their QA. There are many times where something will be released, a new client will be released, and something gets broken. Or they do a release and they don't take into consideration how some people may be using parts of it. Even though it's supported, they release something and it breaks it because they weren't aware of it. The biggest thing for me right now is, I would like to see improvement in their QA. I'm tired of getting broken software."
"More devices supported like iOS, Android, and API so it can support various platforms to enhance the experience."
"I would like more support for Google Chromebook operating system, so I could manage it."
"One fault that BlackBerry has is its salesforce. Their direct salesforce department is changing its salespeople constantly. One client I had, over a period of about three years, went through four salespeople. That continuity is a problem, in terms of dealing with the customers."
"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"Support is not good enough."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"For improvement, the tool should introduce more customization options."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
"They need more straightening of the SSO capabilities."
"The visual tool and interface must be more fine-tuned."
More BlackBerry Enterprise Mobility Suite Pricing and Cost Advice →
BlackBerry Enterprise Mobility Suite is ranked 17th in Enterprise Mobility Management (EMM) with 24 reviews while JumpCloud is ranked 6th in Single Sign-On (SSO) with 16 reviews. BlackBerry Enterprise Mobility Suite is rated 7.8, while JumpCloud is rated 8.6. The top reviewer of BlackBerry Enterprise Mobility Suite writes "Helpful technical support, and performs well, but initial setup could be simplified". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". BlackBerry Enterprise Mobility Suite is most compared with VMware Workspace ONE, SOTI MobiControl and Ivanti Neurons for MDM, whereas JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Cisco Duo, Scalefusion and Prisma Access by Palo Alto Networks. See our BlackBerry Enterprise Mobility Suite vs. JumpCloud report.
See our list of best Enterprise Mobility Management (EMM) vendors and best ZTNA as a Service vendors.
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