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Bitrix24 vs Oracle CX Sales comparison

Bitrix24 and Oracle are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 7.7, while Oracle is ranked #14 with an average rating of 8.0. Bitrix24 holds a 2.0% mindshare in CRM, compared to Oracle’s 2.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.
Bitrix24
Read 20 Bitrix24 reviews
  • 1,473 Views
  • 766 Comparison Views
90% willing to recommend
Oracle CX Sales
Read 15 Oracle CX Sales reviews
  • 1,269 Views
  • 1,206 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CX Sales and Bitrix24 compete in the CRM market. Bitrix24 has an edge through cost-effectiveness and diverse features, while Oracle CX Sales offers robust support and advanced functionalities for larger enterprises.

Features: Oracle CX Sales is noted for its advanced analytics, CRM automation, and seamless integration with Oracle products, making it ideal for large-scale operations. Bitrix24 provides extensive collaboration tools, customizable workflows, and built-in telephony, suitable for small to medium-sized businesses.

Room for Improvement: Oracle CX Sales could simplify its setup process, enhance user interface customization, and reduce initial costs. Bitrix24 needs to improve its marketing strategies, increase popularity in the market, and expand integration capabilities with third-party solutions.

Ease of Deployment and Customer Service: Bitrix24's cloud deployment is straightforward, and its responsive customer support is valued. Oracle CX Sales, requiring a more intricate setup, benefits enterprises with IT resources, but its customer service is detailed and professional.

Pricing and ROI: Bitrix24 offers competitive pricing with a free tier and scalable plans providing quick ROI for cost-conscious businesses. Oracle CX Sales, while initially higher in cost, provides significant long-term ROI through enhanced functionalities and detailed analytics.

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To learn more, read our detailed Bitrix24 vs. Oracle CX Sales Report (Updated: July 2025).
Buyer's Guide
Bitrix24 vs. Oracle CX Sales
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
16th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (12th), Enterprise Social Software (9th)
Oracle CX Sales
Ranking in CRM
14th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Opportunity Management (6th), Sales Force Automation (6th)
 

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, up from 1.9% compared to the previous year. The mindshare of Oracle CX Sales is 2.5%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
Read full review
Uday Kiran B - PeerSpot reviewer
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Collaboration and CRM are the most valuable features of Bitrix24."
"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"It is easy to use and very stable."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"The technical support was intuitive and had good documentation."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
More Bitrix24 pros
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"the Oracle CX Sales Eloqua module is very useful."
"The integration with other systems is easy."
"It is stable and scalable, and their support has been very responsive."
"Stability depends on the implementation, but overall, it's quite high."
"The lead and opportunity management features are valuable."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The analytics features in Oracle CX Sales are good."
More Oracle CX Sales pros
 

Cons

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"There are some bugs in the mobile system."
"The stability could be improved."
"It would be great if colleagues could get alerts via email when they are assigned something."
"The solution’s performance could be made faster."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"We need full ERP integration to take all our processes in one platform."
"Bitrix24’s interface needs to be improved."
More Bitrix24 cons
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"The tool must allow developers to check logs."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"They've been lacking in creating customization from scratch and in sales."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."
"You can get disconnected if you do not have a strong, reliable internet connection."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
More Oracle CX Sales cons
 

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"Price-wise, it is a very cheap solution."
"The solution's pricing is quite average and not expensive."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"We were using the free version which was really limited in terms of functionality."
"Licenses are cheap compared to other solutions."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
More Bitrix24 pricing and cost advice
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"The product pricing is reasonable compared to other solutions in the market."
"The product is pricey."
"The price is reasonable."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"The solution is reasonably priced compared to other tools."
"It's expensive, but worth the money."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
10%
Retailer
9%
Construction Company
7%
Manufacturing Company
17%
Computer Software Company
12%
Financial Services Firm
10%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
See all answers
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
See all answers
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
See all answers
What do you like most about Oracle CX Sales?
The integration with other systems is easy.
See all answers
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
See all answers
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...
See all answers
 

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Oracle Fusion Service vs Oracle CX Sales Logo
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Product Reports

Buyer's Guide
Bitrix24
August 2025
Bitrix24 reportDownload Bitrix24 product report
Buyer's Guide
Oracle CX Sales
August 2025
Oracle CX Sales reportDownload Oracle CX Sales product report
 

Also Known As

No data available
Oracle Sales Cloud
 

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle
 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Buyer's Guide
Bitrix24 vs. Oracle CX Sales
July 2025
Free Report: Bitrix24 vs. Oracle CX Sales
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