Bitrix24 vs Oracle CX Sales comparison

Bitrix24 and Oracle are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while Oracle is ranked #15 with an average rating of 7.6. Bitrix24 holds a 2.1% mindshare in CRM, compared to Oracle’s 2.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

796 Views
623 Comparison Views

90% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

87% willing to recommend

Bitrix24

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CX Sales and Bitrix24 compete in the CRM market. Bitrix24 has an edge through cost-effectiveness and diverse features, while Oracle CX Sales offers robust support and advanced functionalities for larger enterprises.

Features: Oracle CX Sales is noted for its advanced analytics, CRM automation, and seamless integration with Oracle products, making it ideal for large-scale operations. Bitrix24 provides extensive collaboration tools, customizable workflows, and built-in telephony, suitable for small to medium-sized businesses.

Room for Improvement: Oracle CX Sales could simplify its setup process, enhance user interface customization, and reduce initial costs. Bitrix24 needs to improve its marketing strategies, increase popularity in the market, and expand integration capabilities with third-party solutions.

Ease of Deployment and Customer Service: Bitrix24's cloud deployment is straightforward, and its responsive customer support is valued. Oracle CX Sales, requiring a more intricate setup, benefits enterprises with IT resources, but its customer service is detailed and professional.

Pricing and ROI: Bitrix24 offers competitive pricing with a free tier and scalable plans providing quick ROI for cost-conscious businesses. Oracle CX Sales, while initially higher in cost, provides significant long-term ROI through enhanced functionalities and detailed analytics.

To learn more, read our detailed Bitrix24 vs. Oracle CX Sales Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. Oracle CX Sales

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Bitrix24 is 2.1%, up from 2.1% compared to the previous year. The mindshare of Oracle CX Sales is 2.7%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"Bitrix24 is a user-friendly solution that is easy to use."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"Collaboration and CRM are the most valuable features of Bitrix24."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

More Bitrix24 pros

"The solution integrates well."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"The lead and opportunity management features are valuable."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"It covers sales very well."

"It is stable and scalable, and their support has been very responsive."

More Oracle CX Sales pros

Cons

"The solution’s performance could be made faster."

"We need full ERP integration to take all our processes in one platform."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"There are some bugs in the mobile system."

"Bitrix24’s interface needs to be improved."

"The solution's open channel and contact center could be improved."

More Bitrix24 cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"Support is very poor."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"The interface of Oracle CX Sales could be more user-friendly."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"You can get disconnected if you do not have a strong, reliable internet connection."

"They've been lacking in creating customization from scratch and in sales."

More Oracle CX Sales cons

Pricing and Cost Advice

"Bitrix24 used to be cheaper, but now it's getting expensive."

"The pricing for this program is reasonable."

"Price-wise, it is a very cheap solution."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The product's pricing is okay for me. It is not expensive."

"The solution's pricing is quite average and not expensive."

"Licenses are cheap compared to other solutions."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

More Bitrix24 pricing and cost advice

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"It's expensive, but worth the money."

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"The product pricing is reasonable compared to other solutions in the market."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product is pricey."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

11%

Government

Retailer

Computer Software Company

16%

Government

14%

Manufacturing Company

14%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

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Compared 28% of the time

ClickUp vs Bitrix24

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ELMA 365 vs Bitrix24

Compared 10% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 9% of the time

Asana vs Bitrix24

Compared 8% of the time

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Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Siebel CRM vs Oracle CX Sales

Compared 27% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 6% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Bitrix24

April 2025

Download Bitrix24 product report

Buyer's Guide

Oracle CX Sales

April 2025

Download Oracle CX Sales product report

Also Known As

No data available

Oracle Sales Cloud

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Bitrix24 vs. Oracle CX Sales

April 2025

Free Report: Bitrix24 vs. Oracle CX Sales

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