Bitrix24 vs escala CRM comparison

Bitrix24 and escala are both solutions in the CRM category. Bitrix24 is ranked #39, while escala is ranked #33 with an average rating of 9.0. Bitrix24 holds a 0.8% mindshare in CRM, compared to escala’s 0.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of escala users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

2,200 Views
1,320 Comparison Views

90% willing to recommend

escala CRM

Read 1 escala CRM review

642 Views
642 Comparison Views

100% willing to recommend

Bitrix24

escala CRM

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Executive Summary

We performed a comparison between Bitrix24 and escala CRM based on real PeerSpot user reviews.

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Buyer's Guide

CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

39th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (27th), Enterprise Social Software (23rd)

escala CRM

Ranking in CRM

33rd

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.0% compared to the previous year. The mindshare of escala CRM is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
escala CRM	0.5%
Bitrix24	0.8%
Other	98.7%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Alveiro Goyeneche

Desarrollo de negocios at SEGEN GROUP SAS

Best suitable for small to medium companies and offers excellent technical support and training

The dashboard and reporting features of escala CRM have been beneficial because they are straightforward to use. Unlike other tools that try to do too much, escala focuses on simplicity, making it easier to train employees and adapt to our market needs. This simplicity is crucial for us, as extensive training can be expensive and time-consuming. The integration of Escala CRM with other tools is very good, particularly due to its use of APIs. Integrating with other applications is straightforward and standard practice, making it easy to connect with different tools as needed. Whether I would recommend escala CRM to others depends on the specific needs of the customer. If they require more than just CRM functionality, such as digital marketing capabilities, escala may not be a good fit. However, if they primarily need CRM features, it is worth considering based on its focus on small and medium-sized companies, excellent support, and training. Overall, I would rate escala CRM as a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support was intuitive and had good documentation."

"The product is user-friendly."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"We use Bitrix24 to track sales activities in the same way that we used HubSpot."

"The technical support was intuitive and had good documentation."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"I am impressed with the solution's ability to customize workflows."

More Bitrix24 pros

"The most valuable feature of Escala CRM is its excellent training and support."

Cons

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"The client interface is not very user-friendly."

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"From a product tracking point of view, there could be improvements."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"I would like to see improvements with Bitrix24's marketing automation."

More Bitrix24 cons

"It might not be suitable for larger enterprises."

Pricing and Cost Advice

"Licenses are cheap compared to other solutions."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Price-wise, it is a very cheap solution."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The solution's pricing is quite average and not expensive."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The pricing for this program is reasonable."

More Bitrix24 pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

16%

Comms Service Provider

13%

Computer Software Company

13%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

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What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

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What advice do you have for others considering Bitrix24?

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.

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What do you like most about escala CRM?

The most valuable feature of Escala CRM is its excellent training and support.

See all answers

What needs improvement with escala CRM?

Currently, I don't see any areas that need improvement with Escala CRM. It meets our needs well at the moment. However, it might not be suitable for larger enterprises.

See all answers

What is your primary use case for escala CRM?

Escala CRM is very good for sales tracking, lead management, and self-tracking. It is practical, simple, and easy to use, especially for companies with up to 100 employees. The process on the site ...

See all answers

Comparisons

amoCRM vs Bitrix24

Compared 9% of the time

monday.com vs Bitrix24

Compared 9% of the time

Odoo vs Bitrix24

Compared 8% of the time

ELMA 365 vs Bitrix24

Compared 7% of the time

Asana vs Bitrix24

Compared 7% of the time

More Bitrix24 Competitors

Odoo vs escala CRM

Compared 56% of the time

HubSpot CRM vs escala CRM

Compared 44% of the time

More escala CRM Competitors

Product Reports

Buyer's Guide

Bitrix24

March 2026

Download Bitrix24 product report

Buyer's Guide

CRM

March 2026

Download escala CRM product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Escala CRM is a dynamic CRM solution, designed to optimize customer relationship management processes. It offers a robust set of features tailored for efficiency and productivity in managing client interactions.

Escala CRM caters to businesses looking for a comprehensive tool to streamline communications, enhance customer engagement, and drive sales efficiency. Known for its customizable dashboard and integrated analytics, it aids in delivering insightful data that empowers decision-making. While it offers valuable features like automation and integration with other platforms, users have noted areas for improvement, such as enhanced mobile functionality and more intuitive reporting options.

What are the key features of escala CRM?

Customization: Tailor functionalities according to specific business requirements.
Analytics: Generate comprehensive reports to track performance indicators.
Integration: Seamlessly connect with third-party applications to enhance productivity.
Automation: Streamline workflows to improve operational efficiency.

What benefits should you expect when using escala CRM?

Increased Efficiency: Automate repetitive tasks to save time.
Enhanced Decision Making: Access to insightful analytics.
Improved Customer Engagement: Better communication tools lead to stronger relationships.
Scalability: Adapt and grow with your business needs.

Implementing escala CRM can vary across industries. In healthcare, it helps manage patient interactions more effectively, while in retail, it supports targeted marketing campaigns. Each industry can leverage its features to meet specific operational demands, maximizing return on investment.

escala

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

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