escala CRM vs monday.com comparison

Why PeerSpot?

escala and monday.com are both solutions in the CRM category. escala is ranked #67, while monday.com is ranked #4 with an average rating of 8.5. escala holds a 0.4% mindshare in CRM, compared to monday.com’s 1.1% mindshare. Additionally, 100% of escala users are willing to recommend the solution, compared to 98% of monday.com users who would recommend it.

escala CRM

Read 1 escala CRM review

1,519 Views
1,519 Comparison Views

100% willing to recommend

monday.com

Read 238 monday.com reviews

14,312 Views
5,295 Comparison Views

98% willing to recommend

escala CRM

monday.com

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

monday.com and escala CRM are competing in the project and customer relationship management category. monday.com seems to have the upper hand due to its intuitive layout and flexible workflow integrations.

Features: monday.com offers customizable project boards, seamless third-party integrations, and advanced automation. escala CRM includes advanced analytics, communication tracking, and a suite of customer management tools focusing on engagement.

Ease of Deployment and Customer Service: monday.com is known for its quick cloud-based deployment with user-friendly setup. escala CRM provides comprehensive deployment options and a dedicated support team for tailored solutions.

Pricing and ROI: monday.com has a competitive pricing model appealing to budget-conscious businesses. escala CRM, though having a higher setup cost, offers substantial ROI with specialized CRM capabilities enhancing customer retention.

To learn more, read our detailed CRM Report (Updated: September 2026).

Buyer's Guide

CRM

September 2026

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Helped 913,924 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

escala CRM

Ranking in CRM

67th

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in CRM

4th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

238

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (3rd), Opportunity Management (4th)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of escala CRM is 0.4%, up from 0.4% compared to the previous year. The mindshare of monday.com is 1.1%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.1%
escala CRM	0.4%
Other	98.5%

CRM

Featured Reviews

Alveiro Goyeneche

Desarrollo de negocios at SEGEN GROUP SAS

Best suitable for small to medium companies and offers excellent technical support and training

The dashboard and reporting features of escala CRM have been beneficial because they are straightforward to use. Unlike other tools that try to do too much, escala focuses on simplicity, making it easier to train employees and adapt to our market needs. This simplicity is crucial for us, as extensive training can be expensive and time-consuming. The integration of Escala CRM with other tools is very good, particularly due to its use of APIs. Integrating with other applications is straightforward and standard practice, making it easy to connect with different tools as needed. Whether I would recommend escala CRM to others depends on the specific needs of the customer. If they require more than just CRM functionality, such as digital marketing capabilities, escala may not be a good fit. However, if they primarily need CRM features, it is worth considering based on its focus on small and medium-sized companies, excellent support, and training. Overall, I would rate escala CRM as a nine out of ten.

Read full review

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Escala CRM is its excellent training and support."

"Monday is one of the most efficient apps I've used."

"Over time, we were able to move almost 90% of our workflow into Monday.com, and it has been a game-changer for us."

"It helps us be organized much better with current projects, potential customers, and also historic data with past projects."

"It has helped us be super creative with how we divide our boards between departments."

"I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload."

"I loved using this product as soon as it was introduced to my team."

"Monday is a big part of our entire product lifecycle, and we're launching hundreds of products a year."

"The automations are fantastic for rewarding progress."

More monday.com pros

Cons

"It might not be suitable for larger enterprises."

"It would be ideal if, when you are assigned a task, to somehow link it with your calendar on Outlook or Gmail."

"As far as I know, when I make a new entry on a Board, and I'm putting in the first piece of information, you can't just hit return or tab to the next element."

"Monday is excellent for collaboration between partners and team members, however, it would be great if there could be a way to have clients on Monday, and not just to share information."

"It would be nice to have more custom automation and also to simplify some steps to better manage a team and a workload for projects."

"It helped us a lot in content management issues for TikTok and YouTube, however, it would be good to have an integration for each social network to get all the data within a single platform."

"Monday markets itself as a project management tool that is flexible to work the way you want. That said, it has more limitations than we expected."

"There are some days when Monday does have technical difficulties and it really throws us off our game."

"Automation is often glitchy for us. Maybe we have too many automations set up?"

More monday.com cons

Pricing and Cost Advice

Information not available

"It's definitely affordable. I don't think it is necessarily the cheapest, but it's definitely not the most expensive. The price is well worth the value that we get out of it."

"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."

"I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business."

"The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable."

"The pricing of monday.com was a little bit high for us, especially here in South Africa, compared to Basecamp."

"The price is reasonable for the number of users we have."

"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."

More monday.com pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Outsourcing Company

12%

Construction Company

12%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	182
Midsize Enterprise	28
Large Enterprise	32

Questions from the Community

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Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

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What needs improvement with monday.com?

I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and exis...

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What is your primary use case for monday.com?

My main use case for monday.com is CRM and people management. Most of what we use is as a CRM. One specific example of how I use monday.com for CRM and people management is that one of our clients ...

See all answers

Comparisons

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Compared 52% of the time

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Compared 39% of the time

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Compared 4% of the time

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Jira vs monday.com

Compared 6% of the time

Asana vs monday.com

Compared 5% of the time

Odoo vs monday.com

Compared 3% of the time

Wrike vs monday.com

Compared 3% of the time

HubSpot CRM vs monday.com

Compared 3% of the time

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Product Reports

Buyer's Guide

CRM

September 2026

Download escala CRM product report

Buyer's Guide

monday.com

September 2026

Download monday.com product report

Overview

Escala CRM is a dynamic CRM solution, designed to optimize customer relationship management processes. It offers a robust set of features tailored for efficiency and productivity in managing client interactions.

Escala CRM caters to businesses looking for a comprehensive tool to streamline communications, enhance customer engagement, and drive sales efficiency. Known for its customizable dashboard and integrated analytics, it aids in delivering insightful data that empowers decision-making. While it offers valuable features like automation and integration with other platforms, users have noted areas for improvement, such as enhanced mobile functionality and more intuitive reporting options.

What are the key features of escala CRM?

Customization: Tailor functionalities according to specific business requirements.
Analytics: Generate comprehensive reports to track performance indicators.
Integration: Seamlessly connect with third-party applications to enhance productivity.
Automation: Streamline workflows to improve operational efficiency.

What benefits should you expect when using escala CRM?

Increased Efficiency: Automate repetitive tasks to save time.
Enhanced Decision Making: Access to insightful analytics.
Improved Customer Engagement: Better communication tools lead to stronger relationships.
Scalability: Adapt and grow with your business needs.

Implementing escala CRM can vary across industries. In healthcare, it helps manage patient interactions more effectively, while in retail, it supports targeted marketing campaigns. Each industry can leverage its features to meet specific operational demands, maximizing return on investment.

escala

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

monday.com

Sample Customers

Information Not Available

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Find out what your peers are saying about Microsoft, Zoho, Salesforce and others in CRM. Updated: September 2026.

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