


BeyondTrust Remote Support and Parallels Access are two leading remote support software options. BeyondTrust Remote Support stands out for its strong support features, making it a preferred choice in several areas, including customer service. However, Parallels Access offers a unique set of features that some users find compelling enough to justify its price.
Features: BeyondTrust Remote Support users value its robust security, session management, and integration capabilities. Parallels Access users appreciate its seamless remote access, quick setup, and ease of use.
Room for Improvement: Users suggest that BeyondTrust Remote Support could improve its pricing model and enhance its mobile interface. Parallels Access users recommend better file transfer capabilities and more detailed documentation.
Ease of Deployment and Customer Service: BeyondTrust Remote Support is commended for its smooth deployment process and excellent customer service. Parallels Access is noted for its straightforward setup but occasionally receives mixed reviews regarding customer service responsiveness.
Pricing and ROI: Users find BeyondTrust Remote Support offers a solid ROI despite higher setup costs. Parallels Access is seen as cost-effective with a satisfactory ROI due to its lower initial investment.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 5.4% |
| BeyondTrust Remote Support | 3.1% |
| Parallels Access | 1.7% |
| Other | 89.8% |

| Company Size | Count |
|---|---|
| Small Business | 192 |
| Midsize Enterprise | 62 |
| Large Enterprise | 186 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 29 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
Parallels Access is a fast and reliable remote access software, enabling users to connect to computers from anywhere. It streamlines operations by allowing access to applications, files, and multiple computers seamlessly.
Parallels Access provides a stable, user-friendly platform with superior desktop and mobile capabilities. Designed for both small and large businesses, it emphasizes ease of use and secure remote access, enhancing user independence, particularly for those with physical limitations. However, it faces challenges including scalability issues for enterprises and aggressive pricing. Reporting and compatibility particularly with Linux and Unix servers need enhancement, alongside integration issues like the copy-and-paste function between iPads and computers.
What are the key features of Parallels Access?Entities integrate Parallels Access into their services for remote application access, focusing on efficiency through centralized management. It supports industries such as engineering and education with Virtual Desktop Infrastructure solutions, enabling flexibility and enhancing operational efficiency. Companies work alongside system integrators and channel partners to tailor offerings to customer needs.
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