We performed a comparison between BeyondTrust Remote Support and Parallels Access based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Offers a secure method of access without having to install agents everywhere."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The solution is stable."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"It's great that the total deployment can happen completely remotely."
"It's got a very easy-to-use interface."
"We don't have problems with stability. Everything is good."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"Although the learning curve is steep, the product is well-documented."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Lacks remote support and privileged remote access in the one product."
"The possibility to integrate a chatbot would take this product to the next level."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"They could improve the reporting."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"The solution may not scale well for enterprises."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Parallels Access is ranked 11th in Remote Access with 5 reviews. BeyondTrust Remote Support is rated 9.0, while Parallels Access is rated 8.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Parallels Access writes "Allows users to access and operate their computers remotely". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Parallels Access is most compared with Microsoft Remote Desktop Services, TeamViewer, Splashtop Remote Support, VNC Connect and TeamViewer Tensor. See our BeyondTrust Remote Support vs. Parallels Access report.
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