NinjaOne and Azure Bastion compete in IT management and network security, respectively. NinjaOne seems to have the upper hand in client satisfaction around pricing and support, while Azure Bastion leads with its comprehensive security capabilities.
Features: NinjaOne provides streamlined IT management with features such as patch management, remote monitoring, and ticketing systems, offering a unified platform for IT operations without exposing VMs to risk. In contrast, Azure Bastion enables secure RDP and SSH connectivity, focusing on secure access to virtual machines by safeguarding them from the public internet.
Room for Improvement: NinjaOne could enhance its advanced security features, expand integration capabilities, and improve scalability to better support large enterprises. Azure Bastion might benefit from price reductions, more intuitive user interfaces, and increased compatibility with non-Azure environments for a broader reach.
Ease of Deployment and Customer Service: NinjaOne offers straightforward cloud-based deployment and responsive customer service, enhancing user satisfaction. Azure Bastion, requiring Azure infrastructure, delivers seamless deployment within Azure environments, benefiting from Microsoft's substantial support resources, though this setup is sometimes complex for those outside the Azure ecosystem.
Pricing and ROI: NinjaOne’s competitive pricing model includes customizable packages which can yield high ROI for businesses using multiple IT management services. Azure Bastion, potentially with higher pricing, justifies this cost through strong ROI achieved via enhanced security features, essential for businesses prioritizing data protection.
We have noticed savings of approximately twenty percent by using Azure Bastion compared to VM pricing.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
We usually get backup within two hours.
Support is satisfactory but with room for improvement, primarily concerning data transfer issues.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
It is designed to provide access over a private network without hitting the internet.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
The scalability of NinjaOne is good; we can add more as we grow.
Azure Bastion is stable.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
I would like to see integrated AI features with Azure Bastion, especially for connectivity issues.
A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS.
It would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
Microsoft's pricing is on the higher side and could be more competitive.
The price is not necessarily cheaper, but it is acceptable.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The most valuable feature of Azure Bastion is its security, which I find to be the best part.
The security is the main reason we use Azure Bastion because it is integrated with Azure Active Directory, ensuring that access is secure.
Azure Bastion eliminates the need for a jump server by providing secure access to servers without hitting the public network.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
| Product | Market Share (%) |
|---|---|
| NinjaOne | 11.5% |
| Azure Bastion | 1.5% |
| Other | 87.0% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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