Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
eGain AI Knowledge Hub empowers businesses by streamlining the management and dissemination of knowledge. It enhances customer service, providing effective solutions through AI-powered tools.
eGain AI Knowledge Hub is designed to facilitate information sharing, improving customer engagement and satisfaction. By leveraging advanced AI algorithms, it delivers contextually relevant responses, enabling agents to resolve queries with precision. This leads to efficiency and reduced response times, critical for competitive industries.
What are the most important features?
- AI-Powered Search: Uses natural language processing to deliver accurate responses quickly.
- Omnichannel Support: Ensures consistent customer service across all channels.
- Knowledge Analytics: Provides insights into knowledge usage and effectiveness.
- Guided Help: Offers step-by-step assistance for complex queries.
What benefits or ROI should users look for?
- Improved Efficiency: Reduces the time required for query resolution, enhancing productivity.
- Cost Savings: Lowers operational costs by automating routine inquiries.
- Enhanced Customer Experience: Increases satisfaction through rapid and precise service.
- Knowledge Retention: Preserves organizational knowledge that improves decision-making.
eGain AI Knowledge Hub is utilized in sectors like retail and finance, where rapid customer service and accurate information are critical. Its implementation helps industries achieve robust customer interaction frameworks, essential for sustaining business operations and growth.
