Atera vs N-able MSP Manager comparison

Atera and N-able are both solutions in the Help Desk Software category. Atera is ranked #13 with an average rating of 10.0, while N-able is ranked #22 with an average rating of 6.0. Atera holds a 1.1% mindshare in HDS, compared to N-able’s 1.3% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 75% of N-able users who would recommend it.

Atera

Read 15 Atera reviews

2,665 Views
453 Comparison Views

93% willing to recommend

N-able MSP Manager

Read 5 N-able MSP Manager reviews

756 Views
597 Comparison Views

75% willing to recommend

Atera

N-able MSP Manager

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

N-able MSP Manager and Atera are key players in the managed service provider sector. Atera holds a competitive edge due to its all-in-one solution approach, appealing to larger IT environments with a range of integrated features.

Features: N-able MSP Manager delivers efficient ticketing and service tracking, which centralizes operations and improves workflow integration. It supports robust SLA management and includes a knowledge base for resolving issues. Atera provides comprehensive remote monitoring and automation tools, valuable for patch management and real-time device alerts. It also features cross-platform support and an intuitive interface that simplifies device data management.

Room for Improvement: N-able MSP Manager could benefit from enhanced integration capabilities beyond N-able's proprietary systems, greater cross-platform support, and expanded automation functionalities. Atera may improve by providing more extensive customization options in its automation suite, increasing its scalability for very large enterprises, and enhancing predictive maintenance features.

Ease of Deployment and Customer Service: Both products are cloud-based with simple deployment processes. N-able MSP Manager is noted for its dedicated customer support, assisting with setup and ongoing operations. Atera offers seamless integration with cloud services, backed by strong support resources and intuitive navigation that enhances user experience.

Pricing and ROI: N-able MSP Manager offers feature-specific pricing, which can be cost-effective for businesses focusing on certain service management tasks. Atera's pricing model includes a predictable monthly fee, reportedly offering impressive ROI due to its bundled features that accommodate business growth. The straightforward pricing often attracts businesses aiming for sustained scalability.

To learn more, read our detailed Atera vs. N-able MSP Manager Report (Updated: December 2025).

Buyer's Guide

Atera vs. N-able MSP Manager

December 2025

Download the complete report

Helped 880,315 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Help Desk Software

13th

Ranking in IT Service Management (ITSM)

11th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (33rd), IT Infrastructure Monitoring (37th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (17th), Agentic Automation (7th)

N-able MSP Manager

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Atera is 1.1%, up from 0.5% compared to the previous year. The mindshare of N-able MSP Manager is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Atera	1.1%
N-able MSP Manager	1.3%
Other	97.6%

Help Desk Software

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

Read full review

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"It is reliable, and when it is working, it works without issues."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"I would say it's the number one tool for all ITMS."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

More Atera pros

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"I am impressed with the tool's integration with our mail system."

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

Cons

"Having more freedom to perform identity access management would be great."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The billing module has a standard layout which is too limited for my needs."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"Customization could be improved."

More Atera cons

"The tool needs to improve its customization of the user interface."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

Pricing and Cost Advice

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"As an internal IT, it's gold right there. It is money in the bank."

"Atera happened to have the best pricing model."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"The price is reasonable for what we require."

More Atera pricing and cost advice

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

880,315 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

12%

Performing Arts

Comms Service Provider

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

See all answers

What needs improvement with Atera?

See all answers

What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

See all answers

What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

Comparisons

NinjaOne vs Atera

Compared 10% of the time

Kaseya VSA vs Atera

Compared 10% of the time

N-able N-central vs Atera

Compared 8% of the time

JIRA Service Management vs Atera

Compared 7% of the time

ConnectWise Automate vs Atera

Compared 6% of the time

More Atera Competitors

ServiceNow vs N-able MSP Manager

Compared 29% of the time

JIRA Service Management vs N-able MSP Manager

Compared 24% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 10% of the time

TeamSupport vs N-able MSP Manager

Compared 9% of the time

Freshdesk vs N-able MSP Manager

Compared 8% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

Atera

January 2026

Download Atera product report

Buyer's Guide

N-able MSP Manager

December 2025

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

Atera vs. N-able MSP Manager

December 2025

Free Report: Atera vs. N-able MSP Manager

Find out what your peers are saying about Atera vs. N-able MSP Manager and other solutions. Updated: December 2025.

DOWNLOAD NOW

880,315 professionals have used our research since 2012.

See our Atera vs. N-able MSP Manager report.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.