Atera vs N-able MSP Manager comparison

Atera and N-able are both solutions in the IT Service Management (ITSM) category. Atera is ranked #14 with an average rating of 9.0, while N-able is ranked #28 with an average rating of 7.0. Atera holds a 2.5% mindshare in ISM, compared to N-able’s 0.7% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

Atera

Read 15 Atera reviews

1,527 Views
903 Comparison Views

93% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

292 Views
222 Comparison Views

100% willing to recommend

Atera

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

N-able MSP Manager and Atera are key players in the managed service provider sector. Atera holds a competitive edge due to its all-in-one solution approach, appealing to larger IT environments with a range of integrated features.

Features: N-able MSP Manager delivers efficient ticketing and service tracking, which centralizes operations and improves workflow integration. It supports robust SLA management and includes a knowledge base for resolving issues. Atera provides comprehensive remote monitoring and automation tools, valuable for patch management and real-time device alerts. It also features cross-platform support and an intuitive interface that simplifies device data management.

Room for Improvement: N-able MSP Manager could benefit from enhanced integration capabilities beyond N-able's proprietary systems, greater cross-platform support, and expanded automation functionalities. Atera may improve by providing more extensive customization options in its automation suite, increasing its scalability for very large enterprises, and enhancing predictive maintenance features.

Ease of Deployment and Customer Service: Both products are cloud-based with simple deployment processes. N-able MSP Manager is noted for its dedicated customer support, assisting with setup and ongoing operations. Atera offers seamless integration with cloud services, backed by strong support resources and intuitive navigation that enhances user experience.

Pricing and ROI: N-able MSP Manager offers feature-specific pricing, which can be cost-effective for businesses focusing on certain service management tasks. Atera's pricing model includes a predictable monthly fee, reportedly offering impressive ROI due to its bundled features that accommodate business growth. The straightforward pricing often attracts businesses aiming for sustained scalability.

To learn more, read our detailed Atera vs. N-able MSP Manager Report (Updated: October 2024).

Buyer's Guide

Atera vs. N-able MSP Manager

October 2024

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Helped 815,209 peers since 2012

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

14th

Average Rating

9.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (3rd), Patch Management (8th)

N-able MSP Manager

Ranking in IT Service Management (ITSM)

28th

Average Rating

8.4

Number of Reviews

Ranking in other categories

Help Desk Software (24th)

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.5%, down from 3.0% compared to the previous year. The mindshare of N-able MSP Manager is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Chris Bashlor

IT Managed Service Provider at Principal PC Consulting, LLC

Mar 18, 2021

Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location

When it comes to ease of use and the user interface I would give Atera a nine out of 10. The platform responsiveness to everything is solid. The updates Atera has put out have been second to none. Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do. Atera provides ease of access to all devices no matter where they're located. It makes no difference if the client is in a work group or if he is on a certain domain. Atera enables me to access our clients' devices with ease and to provide them with feedback across the board. It benefits both me and my clients. When it comes to pushing out anything, such as antivirus features, it's second to none. As I'm more of a hands-on person, I visit many of my clients. Often, while visiting a client site, another client will call. With Atera, I am able to remotely handle whatever needs to be done to his machine, be it installing a printer or helping with a password. When a client calls and needs something handled quickly, Atera is a big help. On a daily basis, it saves me time and approximately seven to 10 hours per week. Were I not always going around to all my clients, it would save me even more time.

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Yazan Albaw

Customer Success Director at We Cybers

Sep 4, 2024

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"It is reliable, and when it is working, it works without issues."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"I would say it's the number one tool for all ITMS."

More Atera pros

"I am impressed with the tool's integration with our mail system."

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

Cons

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"The billing module has a standard layout which is too limited for my needs."

"Customization could be improved."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The solution is scalable. However, in the past, we did have some issues."

More Atera cons

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"The tool needs to improve its customization of the user interface."

Pricing and Cost Advice

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"Pricing is my favorite part of it. It was per user, not per client."

"As an internal IT, it's gold right there. It is money in the bank."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"The solution cost approximately $200 Canadian per month."

More Atera pricing and cost advice

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Comms Service Provider

Retailer

Government

Computer Software Company

33%

Financial Services Firm

11%

Retailer

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

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What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about N-able MSP Manager?

I am impressed with the tool's integration with our mail system.

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

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Product Reports

Buyer's Guide

Atera

November 2024

Download Atera product report

Buyer's Guide

Help Desk Software

October 2024

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Learn More

Atera

N-able

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

Atera vs. N-able MSP Manager

October 2024

Free Report: Atera vs. N-able MSP Manager

Find out what your peers are saying about Atera vs. N-able MSP Manager and other solutions. Updated: October 2024.

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