We performed a comparison between Atera and Microsoft Windows Server Update Services based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, HCLTech, Kaseya and others in Patch Management."Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"I would say it's the number one tool for all ITMS."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"It is a scalable solution."
"It provides central management interface for deployment."
"We can track the updates of the PC and servers."
"The most valuable feature is the decreased level of internet usage by my network."
"PowerShell is a valuable feature."
"I like that we could evaluate every client and compare some weaknesses and vulnerability exploits in Microsoft Windows Server Update Services. This is a useful way to test applications against an attacker attempting to exploit the operating system."
"The interface is easy to use."
"The solution performs well."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"The billing module has a standard layout which is too limited for my needs."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"There is definitely room for improvement with its automation capabilities."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"The solution is scalable. However, in the past, we did have some issues."
"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."
"We have some problems when we update the servers."
"The solution must provide the issue description of the patches."
"Setup is complex."
"Having the ability to group updates by the operating systems would be very helpful."
"The solution's stability could be improved because sometimes, there are some problems in communication and sending updates and patches."
"The reporting is not as practical as I would like it to be."
"Microsoft Windows Server Update Services could improve by being less cumbersome to use. It's somewhat difficult to use, but we manage to get through it."
"They should offer patch management across platforms."
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Atera is ranked 10th in Patch Management with 12 reviews while Microsoft Windows Server Update Services is ranked 3rd in Patch Management with 38 reviews. Atera is rated 9.2, while Microsoft Windows Server Update Services is rated 8.0. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of Microsoft Windows Server Update Services writes "Lets us manage all our organization's updates from a single management console". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and LogMeIn Central, whereas Microsoft Windows Server Update Services is most compared with BigFix, ManageEngine Patch Manager Plus, Quest KACE Systems Management, Microsoft Configuration Manager and Automox.
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