Arcserve UDP vs Quest Rapid Recovery comparison

Arcserve and Quest Software are both solutions in the Backup and Recovery category. Arcserve is ranked #19 with an average rating of 7.0, while Quest Software is ranked #37 with an average rating of 8.5. Arcserve holds a 1.2% mindshare in BRS, compared to Quest Software’s 0.6% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 90% of Quest Software users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

2,735 Views
2,352 Comparison Views

84% willing to recommend

Quest Rapid Recovery

Read 20 Quest Rapid Recovery reviews

1,215 Views
1,106 Comparison Views

90% willing to recommend

Arcserve UDP

Quest Rapid Recovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Quest Rapid Recovery are two prominent data protection solutions. Arcserve UDP is more cost-effective with better customer support, while Quest Rapid Recovery stands out with robust features and performance, making it worth the price.

Features: Arcserve UDP users value its comprehensive backup and recovery capabilities, simple setup, and management options. Quest Rapid Recovery offers rapid recovery times, flexible deployment options, and advanced features like live recovery and continuous replication.

Room for Improvement: Arcserve UDP users want better reporting tools and a more intuitive system configuration. Quest Rapid Recovery users seek better documentation and faster customer support response times.

Ease of Deployment and Customer Service: Arcserve UDP is noted for straightforward deployment and commendable customer service. Quest Rapid Recovery, although more complex to deploy, provides powerful performance and deployment scalability.

Pricing and ROI: Arcserve UDP is praised for its cost-efficiency and positive ROI, appealing to budget-conscious buyers. Quest Rapid Recovery, while more expensive, is worth the investment due to enhanced features and performance.

To learn more, read our detailed Arcserve UDP vs. Quest Rapid Recovery Report (Updated: July 2025).

Buyer's Guide

Arcserve UDP vs. Quest Rapid Recovery

July 2025

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Helped 861,524 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (11th)

Quest Rapid Recovery

Ranking in Backup and Recovery

37th

Average Rating

8.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.4% compared to the previous year. The mindshare of Quest Rapid Recovery is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

TeresitaSabile

Head of Operation and IT at Elgrade Inc

Cost savings and efficient decompression but needs better cloud integration

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…

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Adam Augustín

Country Manager at Prianto Ltd

Granular recovery, replication is good and offers good speed

It is for any kind of company that uses their own servers. From a global perspective, our clients are small-sized companies. All the SMEs, compared to the Slovakian market, are quite small. It's a small market with small companies. They just want to enhance security and follow regulations It's…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Arcserve UDP is its decompression capability."

"It is easy to configure."

"The product provides instant and virtual standbys."

"The most valuable features are the replication to the cloud and the deduplication."

"It is a very stable solution...It is a scalable solution."

"Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained."

"I like the tool's speed."

"I would recommend it if there is a general case."

More Arcserve UDP pros

"The fact that it can take a snapshot of everything on a server and replicate it on another server in real-time is the most valuable feature."

"Just knowing that the data is easily recoverable is our ROI. It definitely lowers risk."

"Definitely, the mount and recovery points are the most valuable, because if someone deletes a file or something, or if something gets corrupted, we can always revert back to an old change because our repository goes about a month back. The ability to roll back files and the ability to roll back servers is really important."

"Not having to switch tapes is wonderful. It makes it so easy. We have an on-prem deployment that we also replicate to an offsite replication host. So by not having to deal with tapes and moving them off-site every day and every week, that's amazing ease of use for us."

"The best feature of the solution is the user interface."

"One feature I found that's the most valuable in Quest Rapid Recovery is the VM standby feature which is very useful for my current customer. The solution also has a great replication feature. The third most valuable feature in Quest Rapid Recovery is the five-minute RPO and the fifteen-minute RTO. The solution is also very user-friendly."

"It is more fully integrated with the hypervisor, particularly with VMware solution, and it is simple to create replica sets to our VR site."

"The general backup for replication and virtual standby are the most valuable aspects. It does what it says it does. It's a decent tool for not a big budget."

More Quest Rapid Recovery pros

Cons

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"A lot of their new technologies are not very good."

"Backups are very slow and time consuming."

"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."

"The technical support of the product is an area of concern where improvements are required."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."

More Arcserve UDP cons

"In case, if there is anything, it would be the speed of the operation to be finished. Even then, I can easily work on the storing function before the operation is finished."

"The initial setup can be tricky, and if not done right, the whole solution needs to be reinstalled."

"When you do a full backup, all of the memory resources on the server are used, which is something that should be improved."

"There could be better space management for incremental data. When you use incremental data, the space in the appliance keeps on going up. There should be a better way to manage the space. You have to manage the incremental data to reduce the time."

"It is quite surprising to me that the configuration cannot be backed up automatically, and I think that Rapid Recovery should have an option for scheduled configuration backup."

"Rapid Recovery can only backup the machine or disc, but it can't back up from folders, and files, and things like that."

"The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support, they need it to be free or it should be paid on upon adopting the solution."

"One area where Quest Rapid Recovery has room for improvement is in the handling of snapshots on Hyper-V."

More Quest Rapid Recovery cons

Pricing and Cost Advice

"The price of StorageCraft ShadowProtect is competitive in the market."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"There is an annual license required for this solution and it is priced well."

"The price of this product is high and it should be lower."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

"In comparison to other vendors, it is a low-cost solution."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

More Arcserve UDP pricing and cost advice

"I don't think the licensing for the product is very expensive."

"It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products."

"Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover."

"I'm not aware of the exact cost of Quest Rapid Recovery because I'm from the technical team, but in general, the solution is quite competitive cost-wise."

"I believe the basic license comes with six terabytes, whereas a lot of the other ones are four terabytes. From the price point, it seemed a lot better than the comparative models, such as Datto, Barracuda, and some of the others. I believe Barracuda was about $15,000 for four terabytes, and Quest was around $12,000 for six terabytes. Pricing is based on the period. There is just the maintenance fee that you have to pay annually, or you can pay for a three-year or four-year contract. This includes Premier Support."

"When I purchased the change to the license, it was $1,600. I think that was for changing the license. I don't believe that I had to purchase technical support in a while, so I must've bought maybe for five years, but I don't feel there was a huge cost involved in technical support. Its cost was definitely worth it because we've had a fantastic experience with them."

"It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper."

"The pricing is on the higher end."

More Quest Rapid Recovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Non Profit

11%

Manufacturing Company

Financial Services Firm

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

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What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

See all answers

What do you like most about Quest Rapid Recovery?

The most valuable feature of Quest Rapid Recovery for our organization is the VM recovery functionality.

See all answers

What is your experience regarding pricing and costs for Quest Rapid Recovery?

Dell solutions are approximately 30% to 35% more expensive than Veeam.

See all answers

What needs improvement with Quest Rapid Recovery?

The product is expensive.

See all answers

Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 35% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 12% of the time

Rubrik vs Arcserve UDP

Compared 9% of the time

HPE StoreOnce vs Arcserve UDP

Compared 5% of the time

Arcserve Backup vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Veeam Data Platform vs Quest Rapid Recovery

Compared 38% of the time

Quest NetVault Plus vs Quest Rapid Recovery

Compared 13% of the time

Rubrik vs Quest Rapid Recovery

Compared 9% of the time

Commvault Cloud vs Quest Rapid Recovery

Compared 8% of the time

HPE Zerto Software vs Quest Rapid Recovery

Compared 7% of the time

More Quest Rapid Recovery Competitors

Product Reports

Buyer's Guide

Arcserve UDP

July 2025

Download Arcserve UDP product report

Buyer's Guide

Quest Rapid Recovery

June 2025

Download Quest Rapid Recovery product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Dell AppAssure

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Quest Rapid Recovery is a software solution that helps you recover your lost or deleted data quickly and easily. It works by scanning your hard drive for any traces of lost or deleted files, and then recovering them for you. You can use Quest Rapid Recovery to recover files from any type of storage device, including your computer's hard drive, an external hard drive, a USB flash drive, or even a memory card.

Quest Rapid Recovery is easy to use and comes with a user-friendly interface. It also has a wide range of features that make it one of the most powerful data recovery tools available on the market today. Whether you need to recover a single file or your entire system, Quest Rapid Recovery is flexible enough to get the job done.

The software offers simple solutions for backup and restoration. You can monitor and manage backup and recovery environments across multiple sites from one cloud-based management console. The software also tracks changed blocks to speed up backups and reduce storage usage. In addition, Quest Rapid Recovery deploys application-consistent backup with fast recovery for file servers and applications on both Microsoft Windows and Linux systems.

Quest Rapid Recovery Features

Cloud archive: Stores your static data in Microsoft Azure, Amazon S3, Rackspace, or any OpenStack provider. This gives you more options for recovering your data. You can directly mount the archives to do a bare metal restore or a file-level restore.
Rapid snap for applications: Incremental-forever snapshots can be used to capture an entire application and its relevant state every 5 minutes, so that the application can be recovered quickly with near-zero downtime and minimal data loss.
Rapid snap for virtual: Protect your growing virtual environment by protecting VMware and Hyper-V VMs without disrupting applications and users.
Live recovery: Restores operations rapidly with an RTO of minutes.
Virtual standby: If the primary machine has any problems, the virtual machine will be activated to take its place.

Quest Rapid Recovery Benefits

Offers the ability to easily back up data in the data center and in the cloud.
Allows users to return to work quickly and without any impact on their business.
Ensures you set recovery point objectives that are specific in order to reduce the risk of data loss.
Reduces the amount of storage space you need to back up your files and save money on backup costs.
Uses the cloud to back up, archive, and store your data in case of a disaster.
Functions as a single solution for both physical and virtual environments.

Reviews from Real Users

Quest Rapid Recovery stands out among its competitors for a number of reasons. Two major ones are its ability to greatly reduce backup and recovery time and its ability to mount an entire server.

PeerSpot users take note of the advantages of these features in their reviews. Glenn R., an ICT network manager at St Christopher's School Hove, writes, “We have reduced our backup and recovery time by between 80% and 90%. Built-in encryption helps to secure our data as it travels from our on-site server to our off-site backup server.”

Bill V., a systems and network administrator at a tech services company, notes, “Probably the point-in-time recovery is most valuable. The other piece that is really nice is that you can mount a whole server at any point in time. So, you can mount the server with all the drives to a Z drive or something like that. It will just mount it all up, and your data is accessible right there on one drive, which is nice."

Quest Software

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner

Buyer's Guide

Arcserve UDP vs. Quest Rapid Recovery

July 2025

Free Report: Arcserve UDP vs. Quest Rapid Recovery

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