2019-08-04T07:38:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Quest Rapid Recovery?

Please share with the community what you think needs improvement with Quest Rapid Recovery.

What are its weaknesses? What would you like to see changed in a future version?

11
PeerSpot user
11 Answers
Mukesh Maithani - PeerSpot reviewer
Technical manager at Optimistic Technology Solutions Pvt Ltd
Reseller
Top 10
2022-07-25T08:39:07Z
Jul 25, 2022

In terms of what needs improvement in Quest Rapid Recovery, though the solution is seamless, right now, they are just giving the software which means we'll need to arrange the hardware. If they can combine the appliance and software, that would be a great approach. In the next release of Quest Rapid Recovery, it would be great if they'd add a folder backup feature because only a snapshot backup feature is available at the moment.

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RB
Infrastructure Manager at a library with 51-200 employees
Real User
Top 20
2021-09-14T18:03:00Z
Sep 14, 2021

There could be better space management for incremental data. When you use incremental data, the space in the appliance keeps on going up. There should be a better way to manage the space. You have to manage the incremental data to reduce the time.

Chris Graber - PeerSpot reviewer
Network Administrator at a manufacturing company with 51-200 employees
Real User
Top 10
2021-09-09T15:37:00Z
Sep 9, 2021

It's not really Quest's fault, but the only issue that I had during the time when I was doing a lot of our restores is whenever the server reboots, it has to bring all of the repositories back in again, which takes around five to six hours to pull eight terabytes back in again. If a server reboots, the time to re-pull out the repository and recovery points back in does take a pretty long time. They should try to boost performance when pulling in recovery points from server reboot. But really, that's not a big knock on them. As long as I can get the recovery points, that's all that we really care about.

Mohd Hisyamudin Hamid - PeerSpot reviewer
System Engineer at Netwitz
Real User
Top 10
2021-06-20T15:07:00Z
Jun 20, 2021

One of the features that I like is the Rapid Recovery Core portal. Basically, you can access the customer's site using a website URL. However, what I notice is that the information sometimes differs from what is in the Rapid Recovery Core. I think that more should be done to ensure that this is synchronized. When backing up the configuration it has to be done manually, which is something that should be improved. It is quite surprising to me that the configuration cannot be backed up automatically, and I think that Rapid Recovery should have an option for scheduled configuration backup. I had an experience with one customer where the backup storage was corrupted, and as a result, the repository was corrupt. In that situation, with the repo gone, we were unable to retrieve the backup. To handle situations like this, it would be great if Rapid Recovery offered a second-tier of backup. What I am doing now is archiving the repository, which gives me a secondary backup for my clients.

GR
ICT Network Manager at St Christopher's School Hove
Real User
Top 20
2021-05-21T17:29:00Z
May 21, 2021

When you do a full backup, all of the memory resources on the server are used, which is something that should be improved. It is an annoyance because I rotate my disks out for full backups, and I do a nightly backup of the incremental ones that have taken place over the day. When I try to complete a full backup, the process normally uses all my memory resources on the server. This is the oldest issue that they've had, which they just haven't resolved yet.

KD
Systems Administrator at a healthcare company with 11-50 employees
Real User
Top 20
2021-04-13T19:36:00Z
Apr 13, 2021

The archive feature is a little cryptic. I don't think that it is very understandable. Also, the difference between transfer versus backup versus archive and all the terminology can be a little bit muddy. Maybe some white papers or something describing what each thing is, because I had to learn it by calling technicians. Thank goodness, I had a maintenance agreement with software support. For example, I was looking for something called backup and it was called transfer. So, the terminology wasn't things I was used to. I was trying to look through an archive, and I couldn't see where you mount the archive. I couldn't find it anywhere. Sometimes, once you know where things are and learn the system, then it is fairly simple, but it is understanding their terminology and what each thing means and how each part is used that maybe could be improved. The terminology didn't seem easily available. When I go to the website, it is hard to search for things. You get all the articles, then you finally get the search button. They need the search at the top of the knowledge base. Then, on occasion, if you get an error message in the system, which is very important, it says, "Click here for more information," but I never get more information. The search engine doesn't find it or it is some weird error. It has never worked for me.

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Timpa D Angaye - PeerSpot reviewer
IT Manager at a energy/utilities company with 501-1,000 employees
Real User
Top 5Leaderboard
2019-11-21T07:12:00Z
Nov 21, 2019

The solution should improve the reporting functionality. The pricing could be adjusted. The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support, they need it to be free or it should be paid on upon adopting the solution.

MC
Infrastructure Analyst with 501-1,000 employees
Real User
2019-09-29T07:27:00Z
Sep 29, 2019

It's buggy. That's a big problem. We're arranging to get rid of it. We're going to switch to Veeam. We've had no end of issues with it. When we got critical outages, we weren't able to rely on. It's quite frustrating but they do have some really, really good support guys. Generally speaking, they do try and get on top of these issues as quickly as possible, but I've just seen too many bugs with it. It doesn't work as I want it to work. In the next release, they should tie up all these issues that they've got with the bugs.

Wesam Qashou - PeerSpot reviewer
System Engineer at MOA
Real User
Top 10
2019-08-25T05:17:00Z
Aug 25, 2019

Sometimes, when we have certain batches for Windows, it needs to be restarted. When it's restarted, the service is configured as a delayed start. Sometimes, you need to wait too long until it rights itself or you have to do it manually. I would like it if they could offer the solution as an appliance as opposed to a software.

Timpa D Angaye - PeerSpot reviewer
IT Manager at a energy/utilities company with 501-1,000 employees
Real User
Top 5Leaderboard
2019-08-19T05:47:00Z
Aug 19, 2019

You can only take a snapshot from a virtual environment. It should have the ability to take snapshots from both a virtual and physical environment.

it_user751089 - PeerSpot reviewer
Sales Engineer at BAKOTECH LLC
Real User
2019-08-04T07:38:00Z
Aug 4, 2019

Rapid Recovery support is very bad. It's outdated and needs to be expanded. Rapid Recovery can only backup the machine or disc, but it can't back up from folders, files, and things like that. In a future release, I'd like them to offer more database support, file-level backup capabilities, and recovery, and a better support menu in the restoration environment.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 25, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 9 answers
Timpa D Angaye - PeerSpot reviewer
IT Manager at a energy/utilities company with 501-1,000 employees
Aug 19, 2019
It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper. There are additional costs to the standard licensing fees.
Wesam Qashou - PeerSpot reviewer
System Engineer at MOA
Aug 25, 2019
The licensing is on a yearly basis and it's perpetual. You can have the license forever if you want to. However, if you want to upgrade, you can't upgrade unless you have a support contract. The amount the solution costs is related to space. We have about 72 terabytes.
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jul 25, 2022
Hi Everyone, What do you like most about Quest Rapid Recovery? Thanks for sharing your thoughts with the community!
2 out of 11 answers
it_user751089 - PeerSpot reviewer
Sales Engineer at BAKOTECH LLC
Aug 4, 2019
The best feature of the solution is the user interface.
Timpa D Angaye - PeerSpot reviewer
IT Manager at a energy/utilities company with 501-1,000 employees
Aug 19, 2019
The fact that it can take a snapshot of everything on a server and replicate it on another server in real-time is the most valuable feature.
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