Appian and ServiceNow Orchestration compete in the business process management industry. ServiceNow Orchestration appears to have the upper hand due to its extensive feature set, despite Appian's competitive pricing and strong support.
Features: Appian allows rapid development with its low-code platform, offering robust process design, deployment capabilities, and easy integration with existing systems. ServiceNow Orchestration excels in integration capabilities meant for large-scale enterprise requirements, making its orchestration features effective for IT processes.
Room for Improvement: Appian could benefit from better flexibility in architecture, reusable asset design, and improved integration with DevOps tools. ServiceNow Orchestration needs enhanced integration capabilities, a more flexible interface, and less rigidity in workflow steps.
Ease of Deployment and Customer Service: Appian supports Public, Hybrid, and Private Cloud, as well as On-premises setups, with highly praised technical support. ServiceNow's customer service is robust, though perceived as costly, offering slightly less flexible deployment options.
Pricing and ROI: Appian is cost-effective with a flexible licensing model, offering a faster break-even point. ServiceNow Orchestration is seen as expensive but powerful, with a rich feature set that justifies the cost. Both solutions contribute to positive ROI through quick deployments.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
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