Appian and ServiceNow Orchestration are both strong competitors in the field of enterprise IT solutions. Appian seems to have an advantage in terms of rapid application development and lower costs, while ServiceNow excels with its extensive integration options.
Features: Appian offers low-code capabilities for rapid development, robust process modeling, and rich data management. It includes built-in functionalities for user and task management and SAIL for UI creation. ServiceNow Orchestration provides automation in IT processes, extensive out-of-the-box integration options, and helps automate complex workflows.
Room for Improvement: Appian requires more interface customization, better mobile features, and enhanced team collaboration and integration. Improvements are also needed in its architecture and reporting. ServiceNow Orchestration needs to be more cost-effective and flexible, offer better integration with non-partner tools, and have faster update cycles. It faces challenges with third-party integrations and specific task automation.
Ease of Deployment and Customer Service: Both platforms support public and hybrid cloud deployments, with Appian also offering on-premises setups. Appian receives praise for its responsive customer service, although it faces some challenges due to rapid growth. ServiceNow Orchestration is recognized for its cloud deployment flexibility, but its customer service can vary depending on partnership levels.
Pricing and ROI: Appian provides flexible pricing models and is generally perceived as more cost-effective, often delivering quick ROI due to its low-code advantages. ServiceNow Orchestration is noted to be expensive, with pricing complexities that make cost evaluation challenging. Both solutions report positive ROI, with Appian highlighted for efficient digital transformation.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
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