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Appian RPA vs ServiceNow Orchestration comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian RPA
Ranking in Process Automation
20th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
3
Ranking in other categories
Robotic Process Automation (RPA) (11th)
ServiceNow Orchestration
Ranking in Process Automation
15th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of Appian RPA is 0.9%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.4%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ServiceNow Orchestration2.4%
Appian RPA0.9%
Other96.7%
Process Automation
 

Featured Reviews

Ashish-Chopra - PeerSpot reviewer
Principal Architect at Westpac Bank
Automation has reduced manual errors and now needs better high-volume data handling
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are still not entirely certain about how well the record type feature performs on Appian with high volumes of data. After conducting client calls with HSBC, Santander, and a few of the Big Four, we learned about use cases where Appian has been used for high volumes of data. We are planning to conduct a proof of concept to test that hypothesis. Additional features that could enhance Appian RPA in the future would include AI on Azure. Currently, their AI is only AWS-based, and we are in discussions with the company about this because we are an Azure shop. I believe this would be a good area for them to concentrate on.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the pricing of Appian RPA reasonable because it is user-based, and we can experiment with it."
"Appian RPA is super easy to use, offering low code, no code capabilities."
"The best feature of Appian RPA is that it is highly integrated into the Appian platform itself and is very easy to configure in the end-to-end Appian automation solution."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"It's probably the best product out there."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"It is a very stable product, highly affordable."
"There are a lot of ready to use orchestration custom packs."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The solution effectively automates business processes."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
 

Cons

"There are not any areas that need improvement off the top of my head."
"In my opinion, Appian RPA can be improved."
"There are many competitive products in the market right now, for example, UiPath and Automation Anywhere. These competitive products are now coming up with features which Appian RPA currently does not have."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"We have found some gaps in integration because all of our customers require niche tools."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"The deployment requires awareness among the project staff."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"It is a highly complex platform to work on."
 

Pricing and Cost Advice

Information not available
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"In terms of price, this solution is at the higher end of what you'll find."
"It is not very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"The solution is costly and orchestrations are very expensive."
"Pricing is custom to every customer."
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915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
15%
Comms Service Provider
11%
Insurance Company
9%
Financial Services Firm
18%
Outsourcing Company
11%
Manufacturing Company
10%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Appian RPA?
I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we provided ongoing consulting services.
What needs improvement with Appian RPA?
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are still not entirely certain about how well the record type feature performs on Appia...
What is your primary use case for Appian RPA?
We have been working with Appian RPA along with the entire workflow case management suite. Recently, Appian released their AI, which achieved general availability in August 2025. This is a document...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
 

Also Known As

Jidoka RPA
No data available
 

Overview

 

Sample Customers

empark, talan, liverpool, ayesa, aeromexico, teknei
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Appian RPA vs. ServiceNow Orchestration and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.