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New Relic vs OpenText Real User Monitoring vs Splunk AppDynamics comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 5.1%, down from 9.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.3%, up from 0.2% compared to the previous year. The mindshare of Splunk AppDynamics is 4.0%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk AppDynamics4.0%
New Relic5.1%
OpenText Real User Monitoring0.3%
Other90.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Gyanesh Rahatekar - PeerSpot reviewer
Application performance management and error resolution improved with data-driven insights
Dynatrace has multiple functions compared to Splunk AppDynamics, so Splunk AppDynamics should add those functions, which are not available as of now. Dynatrace has a universal agent that collects all information related to their CI, and if one CI has multiple languages, then there is no need to instrument multiple agents. However, Splunk AppDynamics requires multiple agents; if I have one server with multiple applications in different languages, then I need to instrument different agents for each application. Splunk AppDynamics should work with Dynatrace with one single universal agent that works with all application languages, eliminating the need for multiple implementations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is application monitoring."
"The most valuable features are the dashboards and tracing."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"We are able to drill down and see what is going on in the system."
"It allows the restriction of privileges and control of users."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."
"The most valuable feature is application performance monitoring."
"Real User Monitor has improved our productivity."
"It offers near-real-time analytics, which is helpful."
"Very easy to implement."
"With the solution, you can easily access any issues in your infrastructure."
"It is a good product."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"The most valuable feature of AppDynamics is that you can easily determine the load on the application."
"AppDynamics' most valuable feature is Business iQ, which is based on analytics."
"AppDynamics has a very broad range of supported technologies, and it's user-friendly. It looks nice, and it's easy to sell the solution to the stakeholders when we can visualize how the website is working. For example, where we have any problems through visual analytics."
"The most valuable features of AppDynamics is the scalability and monitoring."
"The initial setup is simple."
"The product's initial setup phase is easy since a separate machine is required, and it is not directly installed on a database as it is a type of proxy."
"It's good for a larger scale deployment such as what my company is working on."
"AppDynamics Database Monitoring's most valuable feature is the ability of the out-of-the-box to update the information, provide various metrics, and possibly include custom metrics."
 

Cons

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"They should bring the pricing down to be more competitive."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The price could improve."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The product needs more R&D to make it easier and more compatible with other software."
"The solution's technical support presents a lot of issues with too many delays."
"We would like to see support for non-Windows environments."
"The product lost its place as an industry leader."
"The solution should add some monitoring similar to Oracle monitoring tools for databases. It has a lot of features to monitor SQL queries, and make some recommendation to resolve it. AppDynamics is just monitoring for delays and doesn't provide any recommendations for that. It's a deficiency."
"I think I would like to see a better way to deploy and upgrade the machine agents that we use. Currently, we have to use SCCM, and that might just be our environment with the customer."
"The setup, implementation and use are clumsy and need to be refined."
"I would like to see accommodation for millisecond granularity, as we only have one-second granularity now."
"The user experience is quite confusing. There are too many different development stages. The UI is not very intuitive."
"The application monitoring needs improvement. It needs to be easier for someone who isn't a proficient developer."
"I have found it sometimes a bit difficult to trace the transaction all the way through to the application. I'm not sure if that problem is on the database side or on the application side, but that would be something that I would like to be improved. The traceability from the application to the database, sometimes, is a bit of a challenge. If you're using AppDynamics, with the Java agent, for instance, you need to be able to trace it through."
 

Pricing and Cost Advice

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"This is an expensive product."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"AppDynamics is priced on the higher side."
"We do not have any issues with the price."
"The license fee for Application Analytics is in the range of 2.5 million over three years, with extra fees for service contingencies."
"There is a license to use this solution. However, the clients pay for the licenses we are the service provider."
"Pricing is based on the size of the deployment."
"AppDynamics Database Monitoring requires a license for database monitoring and other features, while Dynatrace provides monitoring and other features out of the box without additional costs. Sometimes this makes it more challenging to pitch AppDynamics Database Monitoring to customers, especially because you need to buy a separate license. As an implementer, I have yet to learn about the pricing for AppDynamics Database Monitoring. Pricing is taken care of by the sales team."
"There is an annual cost to use this solution. The licensing model could be improved by making it more cost-effective."
"The pricing for AppDynamics Server Monitoring in Africa and the Middle East is too expensive, so it's very hard to sell it to customers. If there could be different pricing or package for the region, that would be great. My company pays for the license of AppDynamics Server Monitoring on a per-agent, per-server basis. It's $700 to $1000 per server, and it's paid annually. My company is on a subscription model for the solution. On a scale of one to five, where one is expensive and five is cheap, my rating for the price of AppDynamics Server Monitoring is a two."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Retailer
6%
Manufacturing Company
11%
Government
10%
Performing Arts
10%
Educational Organization
8%
Financial Services Firm
28%
Computer Software Company
14%
Manufacturing Company
7%
Insurance Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise49
Large Enterprise60
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise188
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems,...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenie...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There ...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the serv...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the v...
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your f...
What is your experience regarding pricing and costs for AppDynamics?
I would rate the pricing an eight out of ten. The solution is highly expensive. Our company pays for the solution on ...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Avea, Maccabi Healthcare Services, TEB
Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: August 2025.
867,349 professionals have used our research since 2012.