We performed a comparison between AppDynamics and New Relic based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic is the preferred choice over AppDynamics according to user reviews due to its simplicity, ease of use, and straightforward pricing. Users appreciate the in-depth application information, reliable monitoring, and accurate alert mechanisms provided by New Relic. The initial setup process is straightforward, and pricing is reasonable compared to competitors.
"Applications: This provides us insight into how our applications are performing within our environments and affords us the ability to identify opportunities and make changes to code / environment to effect positive performance lift."
"The most valuable feature of AppDynamics is Proactive Monitoring and Alerting."
"The SAP monitoring element is very helpful."
"It is a stable solution."
"It provides everything into one view, so we can track information from one place to another."
"The most valuable feature is the detailed statistics, like the consumer count, for the ActiveMQ server."
"The solution helps us save a lot of time on certain tasks."
"I think the performance and interface are the most important features."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"There are too many installers available for this solution."
"Needs more integration with applications suites, like Oracle Enterprise Server or BMC Remedy."
"AppDynamics is a solution that requires extra learning and could be more user-friendly. Additionally, automated reports would helpful similar to have they have in Google Analytics."
"AppDynamics is dealing with a lot of products and technologies, so we need to have clear documentation."
"The price of the solution could improve."
"It needs strengthening in the database tiers."
"While it is scalable, it could be better."
"I’d like to see better out-of-the-box visual reporting so that we can roll this up to management."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"They should bring the pricing down to be more competitive."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 153 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. AppDynamics is rated 8.2, while New Relic is rated 8.6. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and SolarWinds Server and Application Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Splunk Enterprise Security. See our AppDynamics vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Mobile APM vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future. We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation. We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing. Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.
I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions. You will need additional monitoring products to capture data and feed them. Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment.
Here's a quick pro/con list on Dynatrace & New Relic from our analysis.
New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product.
New Relic Cons: Requires lots of manual configurations to implement and support. Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.
Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful. High integration of infra and APM data for full-stack observability and engineering. Topology and trace discovery is more reliable than other products or our CMDB. Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting. AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project.
Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis. Host, process, and service data is not available to query within the product. Alarm processing lacks some granular controls. The Plug-in library is less robust.
Good luck with your decision!
We are currently going through a paper-based analysis to select an Enterprise APM solution.
Our Contenders are
1. Dynatrace
2. Cisco(AppDynamics)
3. Broadcom DX-APM
Shortlisted based on existing relationships with other products and services they provide.
We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.
With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :
Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Thanks