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Amazon WorkDocs vs Box - Intelligent Content Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon WorkDocs
Ranking in Content Collaboration Platforms
12th
Average Rating
8.0
Reviews Sentiment
2.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Box - Intelligent Content M...
Ranking in Content Collaboration Platforms
5th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
50
Ranking in other categories
Enterprise Content Management (7th), Cloud Storage (4th), Digital Asset Management (2nd), Document Management Software (2nd)
 

Mindshare comparison

As of November 2026, in the Content Collaboration Platforms category, the mindshare of Amazon WorkDocs is 2.7%, down from 6.0% compared to the previous year. The mindshare of Box - Intelligent Content Management is 8.1%, up from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management8.1%
Amazon WorkDocs2.7%
Other89.2%
Content Collaboration Platforms
 

Featured Reviews

reviewer1212129 - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 501-1,000 employees
Collaboration works seamlessly and automation supports efficient file sharing
I work as a software engineer in fraud prevention projects where I function primarily as a data engineer. I work with data warehouses, which are centralized storage systems where transactions through databases occur and data from various client sources is consolidated. Amazon WorkDocs can be integrated with AWS Lambda and used with step functions. If publishing with SNS, WorkDocs can subscribe to SNS as well. The integration capabilities of WorkDocs with other AWS services are strong. For access, we use Okta with our AWS account, and we can only log in through our laptops. We authenticate and access whatever services we are authorized to use from the company. Mobile access is not allowed. On a scale of 1-10, I rate Amazon WorkDocs an 8.
Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For content sharing, it provides automation features that can be customized according to needs, which are some of the best features that I appreciate."
"This solution is great for inviting and sharing documents with other users."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"Box - Intelligent Content Management has positively impacted my organization by making it easier for us to receive assets, allowing bulk sending instead of having assets sent to us one at a time."
"Most of the time, they are running a free 50GB for life promotion, which is a pretty good deal."
"They're the most compliant company we've ever encountered."
"Customer service is top notch with having a dedicated customer success manager assigned to the account."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"Simple file sharing and sync for internal and external customers."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
 

Cons

"The auditing features of Amazon WorkDocs have not helped meet compliance needs."
"I had a very bitter experience with their mobile app."
"The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified."
"If you want to delete something in Box, you have to do it manually, one by one."
"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder."
"Tasks and comments could be easier to see, report, search, and manage."
"I wish the search was faster, like a google search."
"Box - Intelligent Content Management could improve by making the interface more intuitive for new users and simplifying some advanced settings."
"The upload speed needs improvement."
 

Pricing and Cost Advice

"It's cheaper compared to similar products available"
"Better sign a full year's contract to get a discount."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"Box needs to improve with their pricing in terms of licensing costs."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Comms Service Provider
11%
Outsourcing Company
10%
Retailer
7%
Financial Services Firm
10%
Outsourcing Company
10%
Manufacturing Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise12
Large Enterprise35
 

Questions from the Community

What needs improvement with Amazon WorkDocs?
Data encryption with Amazon WorkDocs can be improved. Security can be enhanced with more robust data encryption capabilities. File migration is another area for improvement. If an organization is n...
What is your primary use case for Amazon WorkDocs?
We use Amazon WorkDocs for file sharing at our workplace.
What advice do you have for others considering Amazon WorkDocs?
I work as a software engineer in fraud prevention projects where I function primarily as a data engineer. I work with data warehouses, which are centralized storage systems where transactions throu...
What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repos...
What is your primary use case for Box?
My main use case for Box - Intelligent Content Management is that it is a great and simple tool to use that we use every day, especially to manage our files and send and share files and collaborate...
 

Overview

 

Sample Customers

Delhivery
GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Find out what your peers are saying about Amazon WorkDocs vs. Box - Intelligent Content Management and other solutions. Updated: September 2026.
921,148 professionals have used our research since 2012.