Amazon Pinpoint vs monday.com comparison

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Amazon Pinpoint

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Executive SummaryUpdated on Oct 5, 2025

monday.com and Amazon Pinpoint compete in the software sector, focusing on team collaboration and marketing communication respectively. monday.com has an advantage in pricing and support, while Amazon Pinpoint is favored by tech buyers for its comprehensive marketing features.

Features: monday.com offers intuitive workflows, customizable dashboards, and extensive integrations for team collaboration. It is ideal for task management. Amazon Pinpoint provides sophisticated analytics, omnichannel communication, and personalized customer engagement, making it beneficial for marketing professionals.

Ease of Deployment and Customer Service: monday.com is easy to deploy with helpful documentation and solid support for quick onboarding. Amazon Pinpoint, with advanced capabilities, demands more technical expertise but offers a broad range of professional support through AWS resources. monday.com is noted for its accessible customer service, whereas Amazon Pinpoint has a comprehensive support suite.

Pricing and ROI: monday.com is competitively priced with scalable plans for small to midsize teams, ensuring rapid adoption and immediate ROI. Amazon Pinpoint, despite a higher cost, presents significant ROI for enterprises focused on complex marketing needs, justifying its investment with robust features.

To learn more, read our detailed Amazon Pinpoint vs. monday.com Report (Updated: December 2025).

Amazon Pinpoint vs. monday.com

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Helped 879,371 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon Pinpoint

Ranking in Marketing Management

9th

Average Rating

7.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in Marketing Management

7th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

227

Ranking in other categories

CRM (9th), Project Portfolio Management (6th), Project Management Software (2nd), Opportunity Management (5th)

Mindshare comparison

As of December 2025, in the Marketing Management category, the mindshare of Amazon Pinpoint is 2.5%, down from 3.5% compared to the previous year. The mindshare of monday.com is 6.8%, up from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Marketing Management Market Share Distribution
Product	Market Share (%)
monday.com	6.8%
Amazon Pinpoint	2.5%
Other	90.7%

Marketing Management

Featured Reviews

Ajay Vashishtha

Senior Consultant at a tech vendor with 10,001+ employees

Helps to manage outbound campaigns such as automated outgoing calls to end users

In my opinion, Amazon Pinpoint needs improvement in several areas. It lacks many features that competitors like Genesys offer. For example, we cannot set up multiple campaign plans or switch campaigns from one set of customers to another. Additionally, reporting functionality needs to be improved. Amazon Pinpoint's reporting could be improved by providing more detailed insights into call activities. For example, users should be able to see metrics such as the number of end users called, the number of pending calls, and the outcomes of those calls (e.g., successful connections and unanswered calls). Additionally, users should be able to access this information through a dashboard or download reports directly from the platform. The tool's segmentation feature is good. However, there is room for improvement, particularly in updating dynamic segments. Performance is key. If customers or companies using Amazon Pinpoint don't see its effectiveness in reaching their audience, they won't invest in it.

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PAULINE Wanjiku

Project manager at WITS

Effective project tracking enhances decision-making but requires improved subtask hierarchy

I would like to have the ability to create more than two levels of subtasks in monday.com. It was a significant challenge as I often wanted to make a task dependent on another group, but it was difficult. It would be more efficient if it were easier to establish dependencies across different groups.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From my experience, Amazon Pinpoint's most valuable feature is its ability to deploy outbound projects quickly. It is easy to use when setting up outbound campaigns, allowing us to deploy solutions rapidly. It is easy to learn."

"The Journey Orchestrator helps create personalized campaigns based on customers."

"The date, timeline, and task management features are great."

"I recommend monday.com as a great tool for managing projects, especially those that depend on tasks with new tasks needing completion."

"Creating super-smart to-do lists, intern management, and sales leads lists has been huge."

"Having visibility of all projects and every team member's workload has been invaluable."

"There are a lot of features and once you understand how to use them, it's quite easy to get the benefit out of them."

"There are many incredible features, however, the ability to tag each other in comments, mark out progress, and get alerts through the app keeps us moving forward."

"Monday.com is a very organized and easy-to-use tool."

"The solution just makes it so much easier to keep track of where things are."

More monday.com pros

Cons

"In my opinion, Amazon Pinpoint needs improvement in several areas. It lacks many features that competitors like Genesys offer. For example, we cannot set up multiple campaign plans or switch campaigns from one set of customers to another. Additionally, reporting functionality needs to be improved."

"Claiming a Pinpoint number should be more integrated with Amazon Connect."

"Sometimes the limit of parts on a board (500 units) can inhibit growth."

"We'd like to have the ability to start a screen record or screen grab that a user can initiate from Monday.com."

"Perhaps a nice Outlook plugin to copy tasks from Outlook would be beneficial. The same could work on Gmail."

"In my main table, I changed sometimes the timeline values mistakenly. That should be prevented via a smart warning or some sort of coloring."

"Though it offers full customizability, the table is an area where the product's performance is not quite up to the mark."

"For others who have more varied assignments, some of which require collaboration with other team members, they might find Monday insufficient."

"Even when the person leaves the team, he/she can still access all the files he/she created."

"Load time and glitches do occur on the site."

More monday.com cons

Pricing and Cost Advice

"Amazon Pinpoint itself is inexpensive. However, additional services that may be required in conjunction with it, such as custom reporting services, can be costly."

"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."

"I wasn't involved with the licensing, but I believe it's negotiable."

"The pricing of monday.com is worth it."

"I am using its free version."

"I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business."

"The product is not expensive."

"I am using the tool's free version."

"The pricing of monday.com was a little bit high for us, especially here in South Africa, compared to Basecamp."

More monday.com pricing and cost advice

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Top Industries

By visitors reading reviews

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Computer Software Company

Manufacturing Company

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	178
Midsize Enterprise	25
Large Enterprise	23

Questions from the Community

What do you like most about Amazon Pinpoint?

From my experience, Amazon Pinpoint's most valuable feature is its ability to deploy outbound projects quickly. It is easy to use when setting up outbound campaigns, allowing us to deploy solutions...

What is your experience regarding pricing and costs for Amazon Pinpoint?

I rated the pricing as five out of ten. Pinpoint is moderately fairly priced yet slightly higher than expected. Users must carefully evaluate pricing options and carrier limitations in their countr...

What needs improvement with Amazon Pinpoint?

Claiming a Pinpoint number should be more integrated with Amazon Connect. A phone number claimed from Pinpoint should be compatible with Amazon Connect. Enhancing the experience of contact centers ...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What do you like most about monday.com?

The product's initial setup phase was straightforward.

What needs improvement with monday.com?

If monday.com was cheaper, that would be better because it's quite expensive.

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Product Reports

Marketing Management

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Overview

Amazon Web Services offers a highly scalable, low-latency, globally distributed architecture. Amazon Pinpoint is built on this architecture, allowing you to send messages to your customers through multiple channels with confidence. You can use these channels to send messages to recipients all around the world.

Amazon Web Services (AWS)

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Amazon Pinpoint vs. monday.com