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AlertSite vs INETCO Insight comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AlertSite
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
7
Ranking in other categories
Application Performance Monitoring (APM) and Observability (35th), API Monitoring Software (4th)
INETCO Insight
Average Rating
9.0
Reviews Sentiment
8.5
Number of Reviews
2
Ranking in other categories
IT Operations Analytics (23rd), Payment Processing Software (43rd)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. AlertSite is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 0.1%, up 0.1% compared to last year.
INETCO Insight, on the other hand, focuses on Payment Processing Software, holds 0.0% mindshare, up 0.0% since last year.
Application Performance Monitoring (APM) and Observability
Payment Processing Software
 

Featured Reviews

SandeepTarwe - PeerSpot reviewer
Alerting capabilities have enabled timely escalation and resolution of issues
In AlertSite, I was monitoring the kiosks and servers for JetBlue Airlines. The servers would trigger alerts if there were any outages or issues with any of the kiosks, servers, or the ticketing tool. I monitored these alerts and escalated them to the concerned team to rectify them at the earliest…
OG
Provides real-time detection for the root cause of problems, minimizing time to resolution
INETCO offers monitoring that helps the customer to have a quick way to detect their problems. It shows quickly the root cause of problems, and can give specific details from the transaction (from when the transaction started). It shows a lot of details related to that transaction. * It's a non-intrusive solution. * It provides real-time information alerts. * We can have a real-time detection for the root cause of problems, minimizing time to resolution. The customer can save time and money because it's a way of detecting the root cause of problems. For banks, it helps customers from fraud that many banks are experiencing. Therefore, customers can be more secure in their transactions, and banks can monitor fraud.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are custom reports available along with the inbuilt reports."
"The alerting capabilities were really helpful."
"If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis."
"The alerting capabilities of AlertSite were really helpful."
"I highly recommend AlertSite to other users."
"This solution has numerous advantages. It's extremely simple to configure. Either digital monitors or single-URL monitors are simple to configure and build."
"The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy."
"I found multiple features in AlertSite that I like. One is data monitoring history, for example, a history of the blackouts and the data. Sometimes, there's a glitch in the application that AlertSite can capture, and the tool notifies you about that glitch. It also identifies issues that could happen in the future. AlertSite is also a fast tool that you can use to monitor on-premise servers, internal applications, and even global applications. The data is available on a single UI in AlertSite, so there's no need to monitor and click on different applications or URLs. I also love that the tool is quite user-friendly, apart from being fast."
"It provides real-time information alerts."
"This can help customers who already have a lot of monitoring providers consolidate what they have."
"We can have a real-time detection for the root cause of problems, minimizing time to resolution."
 

Cons

"What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly."
"It is not compatible with all of the product platforms that we use."
"Additionally, support from AlertSite is not at an enterprise level since it is not offered 24/7."
"One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful."
"I would like the ability to get more data points with regard to some of the unique requirements that we have."
"AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed."
"I could use a few changes to the user interface."
"It would help to have historical information."
 

Pricing and Cost Advice

"The cost is high."
"We purchased the license once and had the option of selecting the number of user licenses."
"My company pays to use AlertSite, but I'm unsure of the exact costs because it depends on how many monitors you have."
"Customers can save costs (time and money) by integrating with this tool."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
15%
Real Estate/Law Firm
10%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for AlertSite?
I would rate the pricing aspects of AlertSite as nine out of ten, indicating it is good or low-priced.
What needs improvement with AlertSite?
SmartBear, as a vendor, is focusing more on API management and testing rather than monitoring. AlertSite could benefit from more future-focused innovation, especially with competencies in generativ...
What is your primary use case for AlertSite?
I have been working with the AlertSite ( /products/alertsite-reviews ) product since 2019. Within our organization, specifically one service unit at one of the Big Four firms, this product has been...
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Comparisons

 

Overview

 

Sample Customers

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics
Nedbank, Sinergia, FIS, TNS (Calypso Canada), Moneris Solutions, Travelex, Telecom New Zealand (Gen-i), Open Solutions Canada (Fiserv), Transaction Junction, Blue Shore Financial
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: July 2025.
861,803 professionals have used our research since 2012.