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Akamai mPulse vs Dynatrace vs New Relic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Akamai mPulse is 0.4%, up from 0.4% compared to the previous year. The mindshare of Dynatrace is 10.5%, down from 13.4% compared to the previous year. The mindshare of New Relic is 6.3%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Arivu Arumugam - PeerSpot reviewer
Lacking in regard to observation of the entire platform but does dynamic injections from within
There is little that's unique about mPulse but since the solution is part of Akamai, you can do dynamic injections from within the product which is a great feature. the UI is quite good. It offers a basic set of features but nothing unique other than that as part of Akamai, you can do dynamic injections.
Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Enables dynamic injections from within the product which is great."
"The most valuable feature is the solutions overall performance. It is very efficient and accurate for our usage."
"Simplified the way to monitor a medium to big environment."
"We can see which step in a transaction is causing latency, right down to the particular Java class"
"Dynatrace is an extremely helpful APM solution in large, complex environments, whenever we need to have an integrated vision of our users, infrastructure, and applications."
"We monitor end-to-end availability of the application and deep dive PurePath analysis of real user visits."
"I think one of the most valuable features is the Dynatrace API, for both metrics and configuration."
"UEM (User Experience Management) is an optional feature that we acquired and use a lot. It provides indicators from the customer's browser, reflecting more precisely on what our internal users are experiencing."
"In general, it has helped me go through different logs more easily when something breaks."
"It alerts us, or can detect, potential problems which are building up."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"It offers helpful user metrics so we can learn more about the user experience."
"The stability of New Relic APM is very good."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"End-user Synthetics and monitoring are very good."
"They have baseline level alerting."
"The solution is scalable, and it is easy because all the documentation is available."
 

Cons

"In the next release, I would like to see the possibility of sharing the metric from this solution with other solutions."
"The end-to-end distributor tracing connectivity isn't there."
"I would love to see a better data export, because AppMon's charting capabilities leaves a lot to be desired. You have about a 5,000 line limit. I would really like to see the ability to export, in Dynatrace and AppMon, in essentially in a nice format of whatever you want to whatever else."
"The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are."
"​Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to support their customers."
"Dashboards are too clumsy, so it is good to keep less on dashboards and be easier to find the sections."
"This tool had a feature of doing load test in production or lower environment, which was shut down earlier this year. We are missing that feature badly and we definitely want to see that feature back."
"The web-based UI needs to be improved."
"We should be able to easily simplify both the charting and slicing-and-dicing of user metrics with cookies that contain customer/user information."
"They should provide a guide to arrive at the solution for non-super experts."
"The browser isn't exactly reliable."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"The solution must provide better support for Azure Web Apps service."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"The deployment process could be improved."
 

Pricing and Cost Advice

Information not available
"We asked for a three-year license, and the price was quite good."
"We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours."
"​Make sure your leadership buy-in is in place. Ensure leadership understands that an APM solution is a fairly expensive, so they know what they are getting into."
"We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings."
"The pricing is a bit on the higher end."
"They could improve their price ranges, as there is no option for startups or testing."
"There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."
"​Do a PoC and see if you like it."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"This solution required a license and it is better than some other competitors."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"This is an expensive tool."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
17%
Manufacturing Company
10%
Retailer
7%
Educational Organization
36%
Financial Services Firm
16%
Computer Software Company
7%
Manufacturing Company
6%
Educational Organization
46%
Computer Software Company
9%
Financial Services Firm
8%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
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Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if yo...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire sta...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems,...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The...
What is your primary use case for New Relic Insights?
I use New Relic for the creation of dashboards, alerts, and any type of observability resources that are relevant for...
 

Comparisons

 

Also Known As

SOASTA mPulse
No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Nordstrom, Gatwick, DirecTV, MSN, SquareSpace, SAP, Lenovo, Hallmark, myspace, Intuit, Kentucky Derby, Toys "R" Us, Netflix, Newsweek, The Washington Post, Lowe's, Nike, REI, Apple, Sears, Verizon, Wendy's, Huawei
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: April 2025.
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