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Aisera Assistant vs Blue Prism Cloud comparison

Why PeerSpot?
Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
669
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Aisera Assistant
Average Rating
8.2
Number of Reviews
4
Ranking in other categories
AI IT Support (9th)
Blue Prism Cloud
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
45
Ranking in other categories
Robotic Process Automation (RPA) (9th), Agentic Automation (11th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
VF
Chief Information Officer at a media company with 1-10 employees
Automated password workflows have cut help desk calls and improve user self-service success
The best features Aisera's AI Copilot offers include automated responses for users and a binary option where expected responses versus anything else can be handled. It has a standard response for anything that is not fitting into the specific question asked by the chatbot. The ability to give standard responses and handle expected versus unexpected answers has helped our team and end users by reducing confusion about what Aisera's AI Copilot can do and cannot do, streamlining the process so people know they can use it for a password reset primarily. Regarding Aisera's AI Copilot's AI capabilities, I think its governance and security are evolving and it is in line with our requirements for ISO 22001. The accuracy and reliability of output from Aisera's AI Copilot is very good. Unfortunately, it is the old adage about garbage in, garbage out. As long as you take your time, work through your workflow to have accurate information and then negate anything that is not an expected response, you will be successful.
AyanBanerjee - PeerSpot reviewer
Cloud & AI Architect at a tech vendor with 10,001+ employees
Automation and AI integration enhance performance and user experience
The improvements or enhancements I would like to see in Blue Prism Cloud revolve around further developing server-client architecture, focusing on centralized control for remote agents. I believe more capabilities in that area could be beneficial. At the moment, I don't recall any specific features or functionalities missing from Blue Prism Cloud that come to mind. In terms of complexity, I find that Blue Prism Cloud is somewhat straightforward to use. Flexibility-wise, it engages well with Microsoft-based technologies. However, there are challenges with OCR capabilities that remain an issue. While there are readily available features that work well, the effectiveness does depend significantly on the type of use case I am implementing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial deployment is not difficult at all for someone doing it for the first time."
"We have used document processing from the beginning. We have a few use cases running in production, processing thousands of documents. With the success rate of more than 80%, it's efficiently extracting data for us."
"A good example is a process that we automated where, on that specific process, the return on investment is above 30,000 percent."
"Automation Anywhere is the first RPA solution we have taken and suggested implementing it to our customers, and it has helped tremendously in assisting our customers in achieving their goals."
"It's really easy to use. We have a number of people at our firm who are now certified RPA developers that had no development background. They did that just by the online training in some cases. In some cases, it was the online training, as well as a three day class that we brought in-house and had taught."
"Movement on cloud architecture according to me provided by AA2019, will be most beneficial as it will be easy to use and will provide flexibility."
"Automation Anywhere offers valuable features, including command packages for PDF, Windows, XML, and Excel, as well as universal recording capabilities."
"The simplicity and ease of use is the most valuable part of Automation Anywhere."
"Since deploying the chatbot, we have seen a 95% reduction in support tickets for anything related to password resets or password changes."
"Accuracy-wise, Aisera's AI Copilot is very good."
"Overall, Aisera's AI Copilot has become much more than a helpdesk tool for me; it is a central nervous system connecting employees to information and IT support across the entire organization."
"Aisera's AI Copilot has achieved up to 75% automation of user requests, which is going to reduce our 80% consumer operation costs."
"Ability to see the blueprint of the design executed alongside the actual process."
"The automation of the processes are very good; it's the most valuable feature of the solution and the product itself is quite mature."
"If you have really complex process, this is a very good solution and the price is fair."
"The solution is very complete. It's a good solution, for the kind of features that they offer."
"Blue Prism is well known for being used in banking and security organizations. Its security is superior compared to UiPath and other RPA tools."
"The primary focus lies in integrating the three major cloud platforms with Blue Prism Cloud: Microsoft Azure, Amazon AWS, and GCP. This integration goes beyond security measures for the primary template policies. It also includes addressing compliance requirements. For instance, I can incorporate specific compliance templates and policies generated in Blue Prism and integrate them with local templates for ISO 27001 and GDPR, particularly concerning software tools and headsets. This integration eliminates the need for auditing and reviewing technical details individually. Instead, I can simply examine the container report. This approach proves beneficial when clients heavily rely on container environments."
"The most valuable feature is the customizability."
"Once it does the monitor, it collects the respective data and creates an output that is required for reconfiguration."
 

Cons

"I suggest having more ways to perform string manipulations and string operations, instead of just what is pre-defined in the V11 tool."
"I would like more integration into the entire Microsoft Suite of products, not just Excel. Companies use all of Microsoft products at the same time, and being good at just one Microsoft tool is a limiting factor. Being able to use Microsoft Excel, Access, and Outlook together and have them integrated (as standard) into the tool would be very useful, especially when you go into attended automation."
"Accuracy to process handwritten documents should be improved and more analytics and intelligence-related capabilities should be added."
"Most of the Excel commands such as filtering and removing duplicates are not available."
"I would like the support to be faster. Their response time is one to two days. Their customer care could be faster."
"It should be easier to use."
"It is negative right now. What we are expecting, for one bot creation, is a six-month turnaround for getting ROI, but that is only the developer man-hour versus actual time saved."
"I would like to see integration better integration with Excel and SAP."
"I believe that Aisera's AI Copilot could be improved with a more simplified initial implementation."
"There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Copilot occasionally generates confident but incorrect answers."
"To improve Aisera's AI Copilot, automating the scripting would be beneficial so that it is a little bit more free-flowing and generic for the workflow because something as simple as a password reset will always have the same features."
"The solution needs to simplify the user interface. It could be much better and much more appealing."
"This solution comes at a medium to high price point. They need to work on their pricing to enable smaller enterprises to get the benefit of using the product."
"Improvement could be made with training and access to an ecosystem and developer's forum."
"The product’s pricing needs improvement."
"Improvement should be per customer requirements."
"Selecting the right business processes that are stable enough to automate can be challenging."
"They should work on the solution's pricing."
"Pricing for Blue Prism Cloud is a pain as it's a little higher."
 

Pricing and Cost Advice

"The price is very reasonable."
"Talk to your manager and try to procure an automation license for training. This will allow you to train people, so you can move to automation."
"Our annual licensing costs are around $100,000 a year."
"IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that."
"The major reason that we selected Automation Anywhere was the licensing model."
"Automation Anywhere's pricing is significantly higher than other RPA solutions."
"The pricing and licensing of Automation Anywhere plays an important rule in the Indian market because in the Indian market $10,000 USD is too much. Hence, the pricing tends to go down depending on the customer relationship with the partner: A starter pack is $10,000 and an enterprise pack is $100,000. If you go through an implementation partner, you can get good deals. They can save some money."
"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."
Information not available
"I am not sure how we are set up today, but I recall we had an annual License."
"I would rate the pricing a five out of ten, with one being cheap and ten being expensive."
"Though I don't have many details, I think Blue Prism Cloud is an expensive product compared to the other tools in the market since you need to pay for resources like machines."
"Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees were about $50,000 annually."
"Pricing can be negotiated in situations where there will be heavy usage."
"There are costs for the machine to run the robots."
"We found the pricing reasonable, and it aligned with our budgetary requirements."
"There are many RPA solutions available from different vendors and the pricing for Blue Prism is competitive."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
13%
Construction Company
13%
Comms Service Provider
11%
Wholesaler/Distributor
8%
Construction Company
13%
Marketing Services Firm
8%
Manufacturing Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise7
Large Enterprise22
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with Aisera’s AI Copilot?
There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Cop...
What is your primary use case for Aisera’s AI Copilot?
I use Aisera's AI Copilot mainly for three things: automating repeated IT support tickets, providing instant AI-p...
What advice do you have for others considering Aisera’s AI Copilot?
I would add that in my team or my perspective, a few additional things are worth sharing. One thing that genuinely su...
What is your experience regarding pricing and costs for Blue Prism Cloud?
Concerning pricing, it's moderate now, but when it comes to the cloud, it is a bit expensive.
What needs improvement with Blue Prism Cloud?
The area for improvement in Blue Prism Cloud is the support component. Whenever I reach out to the Blue Prism communi...
What is your primary use case for Blue Prism Cloud?
My use case for Blue Prism Cloud is for automation.
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Aisera’s AI Copilot
Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Information Not Available
Cabot Credit Management, Hovis, Utilita
Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation. Updated: November 2026.
921,523 professionals have used our research since 2012.