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Agiloft Workflow and BPM vs IBM BPM vs Tungsten TotalAgility comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Business Process Management (BPM)
Business Process Management (BPM)
Intelligent Document Processing (IDP)
 

Featured Reviews

AC
Easy to use with a high degree of security and excellent flexibility
Any kind of software has its issues and any kind of software can improve. Agiloft does not have a good user interface. It can surely improve. Usually, the users don't like its interface. However, once they understand the potential of this platform, they love it. As it is a very sophisticated solution, it's not the easiest one to use. There are other platforms that are much easier to use even though Agiloft presents itself as a low-code platform where you don't need to program. To configure a solution, for example, to create a BPM, is not that simple. They also are implementing some features based on artificial intelligence that seems to be very, very powerful, however, the price of using artificial intelligence in the systems for our reality and I'm talking about the Brazilian market - is very expensive. In practical terms, it doesn't seem to me that it is feasible to use due to the price. I don't have any information about any organization that it's using Agiloft in Brazil with artificial intelligence features. Another important feature for us that sometimes is an issue is that usually when you build your workflow you need access to a lot of documents, and these documents come in several formats. Sometimes you have Microsoft Office documents and sometimes you have PDFs. You have also many drawn files. Sometimes when you need to see the content of any file, it's very easy. You just click and it opens. However, when it comes to special kinds of files, you may have some problems integrating software that allows you to visualize what's inside the file.
Prince Mathew - PeerSpot reviewer
More customizable than IBM FileNet and useful for automation
One suggestion for IBM BPM is to provide better integration between their products, such as DataCap, which we use for scanning. Although the new CP4BA offers offline capabilities, not everyone is on CP4BA, so enhanced integration for those on older versions would be beneficial. Another major suggestion is to offer a migration path when a product reaches its end of life. For example, there was no migration path when we moved, so we had to redo everything we had developed over ten years completely.
PrashanthR - PeerSpot reviewer
Great with recognition and provides a high level of confidence in terms of extraction capabilities
When it comes to machine print, this is an excellent solution with features you don't find in other tools. When dealing with handwritten text they have provided some A2iA locators that require a separate license. Even after implementing that, the handwritten text extraction was not great. Microsoft Azure does better at text extraction. If an organization is looking for OCR without the need to extract anything, then I would suggest a product such as Textract or another free software. If data extraction is needed for additional processes then I would recommend Kofax. I rate this solution eight out of 10

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's very safe. It has a high degree of security, much better than many other solutions I have researched."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions, that can be accessed and updated."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"The designer feature, compared to other solutions is easy to use."
"I think the best way it can be it improved, is to make it easier to install. It's a very complicated piece of software, and there are a lot of things you have to do to get it set up. It's not just running an installer. You install WebSphere. You install the BPM product, and there's a large host of other steps you have to do: run queries against the database, you have to manually configure a bunch of properties files for your environment. I think if they could streamline all that, so it wasn't a considerable effort to install, that would be very useful. Because from an engineering point of view, you want to spend as little time as possible actually installing a product."
"We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated."
"There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"We made the transformation to agile. Altogether with BPM, it is the total package."
"Kofax TotalAgility is stable."
"Now it has an OCR, optical character recognition, engine where it can extract data from the document."
"The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI."
"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."
"Great with recognition providing a high level of confidence."
"One feature I like is that it makes the matrix easy for an unstructured document."
"It's a growing tool that offers a complete package of BPM, case management, and capture capabilities."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
 

Cons

"Agiloft does not have a good user interface."
"IBM BPM needs to have a better and modified interface."
"Better integration with other products in the automation suite."
"When you have to integrate files for enterprise applications."
"I would say the scalability is very good but it's not perfect. It is much more scalable than it has been in the past but... it does require some work to keep it stable. So that is an area that should be improved."
"The product is extremely complex to use and administrate."
"The initial setup was complex."
"This is technology, and there's always room for improvement. It would be better to have a single solution. Trying to have an overview in terms of this solution brings together the concepts of BPM processes, customer journeys, and an automation part for KPIs. All of this working together and coming up with a single solution with privacy is more commercial than anything else."
"IBM BPM's UI is an area with shortcomings where improvements are required."
"The product's console version is old. It should also improve its forum."
"Table line item extraction is not possible through Quick Capture."
"The Transformation Designer of KTA can be made better."
"It would be nice if the tool has more connectors to different systems. It is an expensive solution."
"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."
"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."
"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."
"Kofax needs to improve the low-code or citizen developers."
 

Pricing and Cost Advice

"The last time I saw the information it was something around $50 to $60 per month per user."
"I give the pricing an eight out of ten."
"We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license."
"It gives us a good return on investment."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
"Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit."
"IBM BPM cannot be considered a cheaply priced product. IBM BPM is a really expensive product compared to other companies. One needs to opt for the perpetual licensing model offered by IBM."
"The pricing is very high."
"It is slightly more expensive than other tools."
"The price of this solution is less than some of the competition."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
"Kofax TotalAgility is very expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
30%
Computer Software Company
11%
Manufacturing Company
7%
Government
6%
Financial Services Firm
24%
Computer Software Company
11%
Manufacturing Company
9%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user inter...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What do you like most about Kofax TotalAgility?
The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with th...
What needs improvement with Kofax TotalAgility?
The product's console version is old. It should also improve its forum.
What advice do you have for others considering Kofax TotalAgility?
I rate the solution a nine out of ten. It is good product that users can trust.
 

Also Known As

No data available
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
 

Overview

 

Sample Customers

USAID, Maui Wowi, Valero, Formation Brands, NASA, Telco Solutions, Carestream Health, CareView Communications, Chevron, Chester County,Pennsylvania Department of Emergency Services (CCDES), Condé Nast, EMC, Shorenstein Properties
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
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860,825 professionals have used our research since 2012.